Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5
This is the best laptop I ever tried
on May 21, 2026
Posted by: ariatator
[This review was collected as part of a promotion.] It has great AI features and the flexibility is just a cherry on top. I love that the stylus works with my phone and my phone's stylus works with the Book. And windows paired with Samsung features is on another level. Gaming, app development, 36 tabs open on Opera Air and the device barely lags at all. Highly customizable which i love so paired with Windhawk you get your dream computer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing experience
on May 12, 2026
Posted by: WakandaNamesThis
[This review was collected as part of a promotion.] Amazing laptop. Great screen, decent performance, solid build. Features such as file sharing, Galaxy AI, and camera share are very useful. Only complaint would be raw power of the device for the price.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Slim Build but still very Powerful
on May 8, 2026
Posted by: LashyJ
[This review was collected as part of a promotion.] When I was searching for a first laptop, I knew I wanted it to last; something with good memory and up to date software. This laptop has it all. I love how sleek it is and the good amount of heft it has. You can tell its made out of nicee material. Feeling the cold sturdy metal when you use it makes me feel comfortable in the longevity of this device. The screen is so thin and it is the perfect size. I love playing games and i was a little worried at first because this laptop wasnt meant for specifically games, but all those worries have faded. Ive been able to run big games like wukong and jedi survivor with no problem. The 360 is great for gaming because folding it gives the fan better access and allows me to get closer to the screen. It hasnt gotten too hot and if it does, it cools down really fast. I also love the fact i got a year of goodnotes for free with my purchase, its a good combi with the Galaxy AI, letting me highlight and fact check my work easy as pie. The storage is insane as well. Every aspect of this laptop makes me feel like I made the right call.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great product
on April 27, 2026
Posted by: Nishal
[This review was collected as part of a promotion.] This product has a nice performance but sometimes I feel lag issues and the screen is just awesome and the seamless connection is great
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very great display loving a lot
on April 16, 2026
Posted by: Samsungloverforareason
[This review was collected as part of a promotion.] I watch movies, do some work its an alrounder for everything its slim and stylish, galaxy AI works so perfect happy with nearby devices and storage share easy to connect with other galaxy devices so nice to have and work on the service is also good, great response and on time service
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This laptop is simply amazing.
on April 16, 2026
Posted by: LoveSamsungproducts
[This review was collected as part of a promotion.] I am so excited about my Laptop. Still trying to understand Samsung AI
Value
5
Response from Samsung USBy R&R Team, April 16, 2026
Hi there LoveSamsungproducts,
Thank you for your wonderful feedback regarding your experience using the Samsung Galaxy Book5 Pro 360. We're ecstatic that we've met your expectations. Galaxy AI on your Galaxy Book5 Pro 360 is a suite of intelligent, on-device and cloud-based features powered by a 40+ TOPS NPU (Intel Core Ultra Series 2) that enhances productivity and creativity. It enables tools like AI Select (circle-to-search), photo remastering, and deep Samsung phone integration. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for your wonderful feedback regarding your experience using the Samsung Galaxy Book5 Pro 360. We're ecstatic that we've met your expectations. Galaxy AI on your Galaxy Book5 Pro 360 is a suite of intelligent, on-device and cloud-based features powered by a 40+ TOPS NPU (Intel Core Ultra Series 2) that enhances productivity and creativity. It enables tools like AI Select (circle-to-search), photo remastering, and deep Samsung phone integration. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by contacting Samsung Support. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
5
Best Laptop I've Ever Owned
on April 13, 2026
Posted by: D26075fox
[This review was collected as part of a promotion.] I ordered the computer, Galaxy Pro5 360, about 5 months ago. I absolutely love it. The graphics are spectacular. Definitely worth the price I paid. 10/10 Highly Recommend!!
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to Use!
on April 13, 2026
Posted by: LoveGalaxyAI
[This review was collected as part of a promotion.] The Galaxy AI features make it so much easier to use my laptop and quicker to get assignments done
Value
5
Written by a customer while visiting Samsung US