Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: Jared
from Oklahoma
Expertise:Intermediate
Verified Purchase:Yes
Great solid unit with great price. Would recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Ed Qroz
from Greenville SC
Expertise:Intermediate
Verified Purchase:Yes
Great product love it so happy amd glad to have purchased it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Adesina
from Los Angeles
Expertise:Intermediate
Verified Purchase:Yes
Galaxy Book 5 Pro 360 is an efficient machine. It's working optimally in everything I have to use it for.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Brentb
Verified Purchase:Yes
So far, the battery life has been outstanding, the performance had been great. A slight negative is the size of the tracking pad. It is a little large and compresses the keyboard. It takes getting used to but is ok.
Written by a customer while visiting Samsung US
Posted by: Kimberly
from Homestead fl
Verified Purchase:Yes
The Samsung Galaxy Book5 Pro 360 16" is a versatile 2-in-1 laptop featuring a stunning AMOLED display, powerful Intel Core Ultra 7 processor, and ample 1TB SSD storage. Its sleek, lightweight design and 360-degree hinge provide great both productivity and entertainment. With a long-lasting battery life of up to 24 hours, it is ideal for all-day use. The integrated Intel Arc graphics enhance creative tasks, making it a reliable choice for professionals and creatives alike. However, the keyboard might feel uncomfortable during extended typing sessions, and some AI features may not meet all expectations. Overall, it stands out as a high-performing, portable device that excels in both functionality and style.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Not Amazing
on January 3, 2025
Posted by: Long Time Samsung User
from Baltimore, Maryland
Expertise:Expert
TLDR: Generally, I am disappointed to say the laptop is not amazing.
I had a version of this from a few generations ago and it doesn't feel like nearly the upgrade that it is on paper. It works fine once settings are changed to high performance, but certainly nothing to write home about. The Samsung software is buggy and often doesn't work correctly and something feels off about the track pad. Also, Samsung Notes AI features are not present on the galaxy book version of the software. Add this to the fact that you can't use Samsung Notes on a desktop anymore, and it leaves me questioning if it's worth continued investment in the Samsung ecosystem. If you can live without Samsung Notes, the answer is probably no. Unfortunately there doesn't seem to be a good cross platform option other than Samsung Notes, for now...
Pros: The screen is beautiful and writing/note taking is wonderful. The laptop is probably worth it on sale, but I wouldn't advocate for paying full price.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, January 7, 2025
Hi there Long Time Samsung User,
Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Book5 Pro 360, however, we need more information regarding what may be occurring with your device before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like assistance with troubleshooting your device or if you would like to share additional feedback with us. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://smsng.us/X-Messages
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Thanks for taking the time to review your Samsung Galaxy Book5 Pro 360. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We would be more than happy to assist you with what you may be experiencing with your Galaxy Book5 Pro 360, however, we need more information regarding what may be occurring with your device before we can do so. Please feel free to reach out to Samsung Support at your leisure if you would like assistance with troubleshooting your device or if you would like to share additional feedback with us. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Posted by: Stacy Cross
from Houston Texas
Expertise:Intermediate
Verified Purchase:Yes
This laptop is excellent! It lasts at least 23 hours on a single charge, allowing me to get so much work done while also streaming my favorite movies. Thank you, Samsung, for creating this amazing device. I'm having so much fun with my Galaxy Book5 Pro 360!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great laptop other than the WIFI.
on November 22, 2024
Posted by: Jack
Expertise:Intermediate
The Galaxy Book 5 Pro 360 is a fantastic laptop in many ways, offering a great balance of premium features, portability, and performance. The standout for me has been the display—it's stunning, vibrant, and sharp, making it a pleasure to use for both work and entertainment. Pair that with the typing experience, which feels crisp and comfortable for long sessions, and the day-to-day speed that handles multitasking effortlessly, and you have a machine that ticks almost every box.
However, my experience with the Wi-Fi performance has been disappointing. Despite trying all the troubleshooting steps—updating drivers, uninstalling and reinstalling them, and testing across different networks—the issues persist. The Wi-Fi disconnects frequently, and when it does connect, the speeds are nowhere near what I get on my Galaxy S24 Ultra using the same network. In fact, I’m seeing nearly a 70% drop in speed on the laptop compared to my phone, which is frustrating for streaming, downloads, and even general browsing.
For a device at this price point, reliable Wi-Fi is a basic expectation. While the core experience of the Galaxy Book 5 Pro 360 is excellent, the connectivity issues seriously undermine its usability. I hope Samsung addresses this with a firmware update soon because it has the potential to be a near-perfect device. Until then, if Wi-Fi reliability is critical for you, I would recommend waiting or looking at alternatives.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Hi Jack, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Book5 Pro 360 with us. We are happy to hear you are pleased with the display quality and features of your new laptop. We completely understand how important your Wi-Fi connection is to you laptop every day for seamless usage. In addition to the troubleshooting steps you mention with your laptop, we have also shared a link to an additional troubleshooting article we have available. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
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Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
Samsung Support
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Samsung Community
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Written by a customer while visiting Samsung US