Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: Nikki
from St. Louis, Mo
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love everything about it! Still figuring it all out, but you can never go wrong with Samsung! I've always been a Samsung fan!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: bigbburrows
from Chicago IL
Expertise:Intermediate
Verified Purchase:Yes
Laptop good but very surprised to see that it doesn't support facial recognition and the finger print is not working well either after reseting it a few times it still fails a lot ofm the time
Features
4
Written by a customer while visiting Samsung US
Posted by: Ted D
from Hartland, MI
Expertise:Intermediate
Verified Purchase:Yes
Awesome dual purpose laptop. Haven't used much of the tablet features yet. The only downside is that it doesn't run games too well. Battery life is great. Slim and light weight with a large, beautiful screen.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good price, extremely inconsistent and glitchy.
on March 6, 2026
Posted by: jerjer97
from Las Vegas
Expertise:Intermediate
Came out of the box extremely glitchy and inconsistent. Buttons are not working when pressed, very weird setup with Windows and Samsung. Samsung apps are very inconsistent on the device. Random settings activate when restarting the system, like the mouse cursor is huge and covering the screen, or different keystrokes pressed are not responding. Maybe it is a bad unit, but I am over having a new issue everyday. As I am typing this now, I am having issues with typing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
4
Response from Samsung USBy R&R Team, March 9, 2026
Hello Jerjer97,
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance at your earliest convenience. Thank you for being a faithful Samsung customer. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thank you for taking the time to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. Your critiques provide valuable insights that will assist us with improving our product line. Samsung provides a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We would love nothing more than to be able to assist you with whatever you may be experiencing with your device but without having more details available regarding what may be occurring and without being able to ask you any follow up questions to probe further, I recommend reaching out to Samsung Support for further assistance at your earliest convenience. Thank you for being a faithful Samsung customer. Thank you for choosing Samsung!
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Utah
Expertise:Intermediate
Verified Purchase:Yes
Works exactly how I expected. Light, thin and more powerful than I needed, school.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect For My Needs
on March 12, 2026
Posted by: OriginalOtaku
[This review was collected as part of a promotion.] I reviewed a LOT of devices when I was in the market for a new laptop. Over the years I have strayed away from high end laptops with tech specs I simply don't need. Or want, actually. I had an S25 ultra, a Galaxy Watch Pro, and an S10+ tablet and realized that a Samsung laptop might be a good choice from a tech ecosystem standpoint. I was right and settled on, in my opinion, the best 2-in-1 device on the market, at least for my needs. From now on Galaxy Books will be my first choice.
But, I will add, Galaxy AI did not factor into my decision. I see it as useful in some regards, but the technology is still in its infancy at this time, and the way that it's being pushed on the consumer is troubling.
But, I will add, Galaxy AI did not factor into my decision. I see it as useful in some regards, but the technology is still in its infancy at this time, and the way that it's being pushed on the consumer is troubling.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Link to windows
on March 12, 2026
Posted by: Nazeer
[This review was collected as part of a promotion.] Its great to have samsung in my daily life it's make my work easy to manage 😌
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Link to windows
on March 12, 2026
Posted by: Nazeer
[This review was collected as part of a promotion.] Its great to have samsung in my daily life it's make my work easy to manage 😌
Value
5
Written by a customer while visiting Samsung US