Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5
The Bomb Digigity
on February 25, 2025
Posted by: Samsung4Lyfe
[This review was collected as part of a promotion.] Literally one of the best products I have used. The seamless process through the apps and connection with my phone and tablet and watch. Not to mention movie nights in my bed beautiful screen.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Create laptop but...
on February 25, 2025
Posted by: Nachetto
[This review was collected as part of a promotion.] Fast and zippy great laptop for production, like editing videos. Watching online content and editing photos and drawing. Only thing I wish it had was the core nine processor instead of the core seven processor. Not that big of a drawback in what it has. It's got an amazing screen, amazing sound from the speakers and a great overall look.
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great computer
on February 25, 2025
Posted by: Carlos
[This review was collected as part of a promotion.] Everything is easily accessible. Reliable and efficient. This is hands down the best computer I've ever owned.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
A sleek, ready for use. Iaptop
on February 25, 2025
Posted by: BlillZ
[This review was collected as part of a promotion.] Experience the effortless flow between applications. Moving from one task to another becomes incredibly fluid. This streamlined approach boosts productivity and minimizes interruptions. Enjoy the convenience of a truly integrated digital environment. It's a smarter way to work and play.
Value
5
Written by a customer while visiting Samsung US
Posted by: Shabazz
from New York
Expertise:Intermediate
Verified Purchase:Yes
I really like the way the galaxy book pro 5 starts up. Just open the lid. I also like the finger print reader on the power key. My dislike is how big the track pad is.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Mike
from Arkansas
Expertise:Beginner
Verified Purchase:Yes
It's a real nice laptop but using my phone is quicker and simpler
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy R&R Team, February 24, 2025
Good day Mike,
Thank you for finding the time to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Feel free to check out, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book5 Pro 360. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
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"Samsung PC runs slowly or freezes"
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for finding the time to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your PC is performing slowly, freezing, or locking up, there could be a lot of causes. Feel free to check out, "Samsung PC runs slowly or freezes" to help resolve what you may be experiencing with your Galaxy Book5 Pro 360. If you have any questions for us afterward or if you would like any further assistance, please do not hesitate to contact Samsung Support at your earliest convenience. Thank you for being an unwavering Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC runs slowly or freezes"
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Posted by: Anonymous
from San Antonio, TX
Expertise:Expert
Verified Purchase:Yes
Excellent laptop. I thought the large screen would be a negative, but I found that it makes it much more of an option when I'm sitting on a couch. I can see more and get more work done. Also the hard keyboard feels good after using slim detachable keyboards. I like the HDMI output. Battery life may be overrated at 25 hours if you are doing CPU intensive tasks, but I never use it more than 3 or 4 more hours, so that is no issue.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: John
Expertise:Intermediate
Verified Purchase:Yes
I love the computer but WIFI has been dropping lately. It maybe a software glitch but not sure yet. Need more time to see what's causing the drops.
Response from Samsung USBy R&R Team, February 20, 2025
Hello John,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Written by a customer while visiting Samsung US