Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: seana90028
from Beverly Hills, CA
Expertise:Intermediate
Verified Purchase:Yes
I no longer need my phone or tablet to complete my many (many) tasks. The battery life lasts as long as my work day. Overall........very happy!
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Response from Samsung USBy R&R Team, April 9, 2025
Aloha Seana90028,
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. We're delighted to hear that your Galaxy Book5 Pro 360 has allowed you the freedom to stay connected and productive at the same time. If you would care to provide additional feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for finding the opportunity to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as we strive to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most enlightening experiences while using our products. We're delighted to hear that your Galaxy Book5 Pro 360 has allowed you the freedom to stay connected and productive at the same time. If you would care to provide additional feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support at your earliest convenience. Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
It has great quality
on April 6, 2025
Posted by: Antjuan
[This review was collected as part of a promotion.] I love the product I has amazing features and proforma the best
Value
5
Response from Samsung USBy R&R Team, April 8, 2025
Aloha Antjuan,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. We're thrilled to hear that you've been enjoying the amazing features and unsurpassed performance of your Galaxy Book5 Pro 360. Do not hesitate to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. We're thrilled to hear that you've been enjoying the amazing features and unsurpassed performance of your Galaxy Book5 Pro 360. Do not hesitate to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Customer Rating
5
great laptop
on April 4, 2025
Posted by: zaid
i will buy it because this is the best laptop and make nice work station with all my Samsung device
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Arkansas
Expertise:Expert
Verified Purchase:Yes
I love it! Its a great computer. No problems setting it up.
Features
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Danny B
Verified Purchase:Yes
The ram is a little for an 'AI' laptop seems to only 27 tokens. Track pad hangs after being on for several days and requires restart. Can't determine where that memory leak is. Not a bad laptop but I was expecting something more AI capable.
Written by a customer while visiting Samsung US
Customer Rating
5
Looking forward to owning
on March 30, 2025
Posted by: Annjello
[This review was collected as part of a promotion.] Looks great with the slim design. And would like to test the ram speed and optimization
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Love it but the battery life is about 3hrs
on March 30, 2025
Posted by: Sam fan 9000
Expertise:Intermediate
I love everything about this laptop except for one thing. It's advertised to get 25hrs of battery life and I'm lucky to get 3hrs doing extremely basic tasks like web browsing with 5 tabs open and having one word document open and also the screen being at 50% brightness so I'm not sure where they're getting 25hrs from (maybe in sleep mode?))
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Laptop
on March 29, 2025
Posted by: Lola45
[This review was collected as part of a promotion.] Best laptop I ever had. I had this 4 months now. It never failed me yet. It's high speed and quality is amazing.
Value
5
Written by a customer while visiting Samsung US