Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5
Very good
on July 28, 2025
Posted by: Yvejery
[This review was collected as part of a promotion.] I appreciate each thing I learn about my new devices
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
An amazing operating system with a fast processor
on July 27, 2025
Posted by: BeeJay
[This review was collected as part of a promotion.] Galaxy AI is amazing on this laptop The innovative design of the new device is truly captivating. It seamlessly merges power and portability, offering a versatile computing experience. The vibrant display provides stunning visuals, enhancing both work and entertainment. Its smooth 360-degree hinge allows for multiple usage modes. The device boasts a powerful processor, ensuring swift performance. The long-lasting battery life keeps you productive throughout the day. The inclusion of advanced features improves overall functionality. This device is a remarkable tool that caters to various needs with effortless grace.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best laptop I've had!
on July 26, 2025
Posted by: Nations
[This review was collected as part of a promotion.] I've gone through a few different laptops. And this by far is the best one I've had in a long time! I can do so much on it!! Game, work, stream and just plain ole getting lost in the Internet. Love it!!
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
I love this device.
From Laptop to tablet. Backlit keyboard, S-Pen, 1-TB Storage, Windows 11, Lightweight, Slim, Loooong Lasting Battery. A.I. Integrated. I mean, need I say more?
Cause I will...
Cause I will...
USB-C Charging, Easily connects with other Samsung devices with Quick Share for large files. And don't get me started with the "Multi-Control" option.
Turn that on with your devices nearby, and instantly have an extended desktop where you can click and drag from any screen (via tablet, laptop or phone) without any lag.
Thank you Samsung.
Written by a customer while visiting Samsung US
Posted by: Akeisha
Verified Purchase:Yes
The package came well secured. The laptop is beautiful and working great so far
Written by a customer while visiting Samsung US
Posted by: Christopher
from Pennsylvania
Expertise:Expert
Verified Purchase:Yes
Love it. Has the power to do most everything a person does do. Great price for the performance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Jorge
Verified Purchase:Yes
Ok laptop but I preferred my old Galaxy pro. First thing is the Galaxy5 pro 360 is crazy HEAVY. I also will probably never use the 360 function. It leaves the keyboard exposed and every time I try to flip the screen I hit buttons and mess things up. Would be much better if there was a cover for the keyboard or something. The pen only attaches to the back of the screen using a weak magnet, there is no reasonable or secure way to attach the S pen. I find the touch screen to be weak. I use a Panasonic tough book at work and the screen is far superior for signing forms, my galaxy5 pro 360 touch screen works less than half the time when trying to sign something, my Galaxy phone works great for this. The only pro I have noticed over my original Galaxy book pro is the AI button on the keyboard.
Response from Samsung USBy R&R Team, July 11, 2025
Hello Jorge,
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The keyboard on the Galaxy Book5 Pro 360 automatically locks when it's folded into tablet mode, preventing any accidental input by ensuring that only the touchscreen is active. Please make sure you're placing the S Pen on the designated charging area on the back of your device as misalignment can prevent the S Pen from attaching and charging properly. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Thanks for sharing your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we improve the design and functionality of our products. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which can be added to eligible devices. It's similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you the ultimate peace of mind when added to your eligible devices. The keyboard on the Galaxy Book5 Pro 360 automatically locks when it's folded into tablet mode, preventing any accidental input by ensuring that only the touchscreen is active. Please make sure you're placing the S Pen on the designated charging area on the back of your device as misalignment can prevent the S Pen from attaching and charging properly. If you would like to share any other feedback with us or if you would like any further assistance, please do not hesitate to contact Samsung Support. Thank you for being a loyal Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Product Manuals
https://www.samsung.com/us/support/downloads/
Written by a customer while visiting Samsung US
Customer Rating
4
Fast. Chromebook
on July 10, 2025
Posted by: Happy2Smile
[This review was collected as part of a promotion.] I need another one for school... gr8, fast working... hardly any lagging when loading
Value
4
Written by a customer while visiting Samsung US