Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
4
Great product
on April 27, 2026
Posted by: Nishal
[This review was collected as part of a promotion.] This product has a nice performance but sometimes I feel lag issues and the screen is just awesome and the seamless connection is great
Value
4
Written by a customer while visiting Samsung US
Posted by: John
Expertise:Intermediate
Verified Purchase:Yes
I love the computer but WIFI has been dropping lately. It maybe a software glitch but not sure yet. Need more time to see what's causing the drops.
Response from Samsung USBy R&R Team, February 20, 2025
Hello John,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The first thing to do when you are having difficulty connecting to the internet is make sure your modem and router are working properly. Reset your modem and router according to the manufacturer's recommendations. Then check out, "Samsung PC will not connect the internet" to conduct some troubleshooting steps on your device to help resolve what you may be experiencing with your connectivity. Let us know if you have any questions for us afterward by reaching out to Samsung Support at your earliest convenience. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
"Samsung PC will not connect the internet"
https://www.samsung.com/us/support/troubleshoot/TSG10001424/
Written by a customer while visiting Samsung US
Customer Rating
5
It has great quality
on April 6, 2025
Posted by: Antjuan
[This review was collected as part of a promotion.] I love the product I has amazing features and proforma the best
Value
5
Response from Samsung USBy R&R Team, April 8, 2025
Aloha Antjuan,
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. We're thrilled to hear that you've been enjoying the amazing features and unsurpassed performance of your Galaxy Book5 Pro 360. Do not hesitate to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. As we strive to be innovative and make improvements on the design and functionality of our product line, your feedback is invaluable. We're thrilled to hear that you've been enjoying the amazing features and unsurpassed performance of your Galaxy Book5 Pro 360. Do not hesitate to reach out to Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Lorena
from Los Banos ca
Expertise:Intermediate
Verified Purchase:Yes
Best quality image. Highly recommended to be used.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, May 1, 2025
Salutations Lorena,
Thanks for taking the opportunity to review your Samsung Galaxy Book5 Pro 360. Your feedback allows us to improve the design and functionality of our product line. It's so wonderful to hear how impressed you've been with your purchase. We're happy to hear that you're enjoying the unsurpassed quality and would recommend the Galaxy Book5 Pro 360 to others! If you would like to share any other feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thanks for taking the opportunity to review your Samsung Galaxy Book5 Pro 360. Your feedback allows us to improve the design and functionality of our product line. It's so wonderful to hear how impressed you've been with your purchase. We're happy to hear that you're enjoying the unsurpassed quality and would recommend the Galaxy Book5 Pro 360 to others! If you would like to share any other feedback with us or if you would like any further assistance, feel free to contact Samsung Support. Thank you for being a dedicated Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Bob P
from New Jersey
Expertise:Expert
Verified Purchase:Yes
This is an Amazing laptop! I love it! I would 100% recommend it! Seamless performance 👏
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good review
on June 20, 2025
Posted by: 206kram
[This review was collected as part of a promotion.] Good review awesome fantasyic jsushnwjsijehey3jjsjsh3h
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
The Samsung Galaxy S25 is an impressive smartphone
on July 28, 2025
Posted by: xChanceSZN
[This review was collected as part of a promotion.] Samsung Galaxy S25 Review
The Samsung Galaxy S25 is a flagship smartphone that continues Samsung’s tradition of delivering premium devices packed with cutting-edge technology and sleek design. After using the Galaxy S25 extensively, I can confidently say it offers an excellent user experience across the board, from performance to display quality and overall usability.
Design and Build Quality
The Galaxy S25 features a refined and modern design with a durable build that feels premium in hand. The device maintains a slim profile while offering a large, vibrant display that is great for everything from media consumption to productivity. The materials used feel high-quality, and the phone strikes a good balance between sturdiness and elegance.
The Galaxy S25 features a refined and modern design with a durable build that feels premium in hand. The device maintains a slim profile while offering a large, vibrant display that is great for everything from media consumption to productivity. The materials used feel high-quality, and the phone strikes a good balance between sturdiness and elegance.
Display
One of the standout features of the Galaxy S25 is its display. Samsung continues to impress with its AMOLED technology, delivering bright, sharp, and vivid colors with excellent contrast. The screen is responsive and supports a high refresh rate, which makes scrolling, gaming, and watching videos extremely smooth and enjoyable.
One of the standout features of the Galaxy S25 is its display. Samsung continues to impress with its AMOLED technology, delivering bright, sharp, and vivid colors with excellent contrast. The screen is responsive and supports a high refresh rate, which makes scrolling, gaming, and watching videos extremely smooth and enjoyable.
Performance
Powered by a top-tier processor, the Galaxy S25 handles multitasking, gaming, and demanding applications with ease. I experienced no lag or slowdown during regular use, and the phone’s responsiveness remained consistent throughout my testing period. The combination of ample RAM and efficient software optimization ensures that the device performs reliably under various workloads.
Powered by a top-tier processor, the Galaxy S25 handles multitasking, gaming, and demanding applications with ease. I experienced no lag or slowdown during regular use, and the phone’s responsiveness remained consistent throughout my testing period. The combination of ample RAM and efficient software optimization ensures that the device performs reliably under various workloads.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great machine
on August 25, 2025
Posted by: Bigvic
[This review was collected as part of a promotion.] What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.What a great machine highly recommend it i wouldn't buy another laptop that is not samsung they get updates and a lots of features.
Value
5
Written by a customer while visiting Samsung US