Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
4
Solid system
on August 16, 2025
Posted by: Zatarans
[This review was collected as part of a promotion.] Best Galaxy AI out there! If this one was to break i am buying the same thing again
Value
4
Written by a customer while visiting Samsung US
Posted by: Angelrodjr
Verified Purchase:Yes
I love it! But the only thing is watching a video it's shutter a lot
Written by a customer while visiting Samsung US
Customer Rating
5
This product has everything I'm looking for
on August 14, 2025
Posted by: Anonymous
[This review was collected as part of a promotion.] Galaxy AI is my go to AI
But I wish they would make them less botish.
But I wish they would make them less botish.
Value
5
Written by a customer while visiting Samsung US
Posted by: Joyceraw
from Lawrenceville, GA
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love my new Galaxy Book5 Pro 360. I upgraded from the Galaxy Book Pro 360 15 inch. This is really an upgrade. The look and feel is premium. The speed and performance is second to none. It is money well spent.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
The phone has great features
on August 10, 2025
Posted by: Skinny
[This review was collected as part of a promotion.] Galaxy AI is something that everyone should get and use
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
Expertise:Beginner
Verified Purchase:Yes
If you're one who is used to having a couple of programs and an open browser with multiple tabs, go for the 32 GB which isn't sold here. 16 isn't enough for heavy multitasking.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
3
Value
3
Response from Samsung USBy R&R Team, August 11, 2025
Hello Monk,
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Thank you for finding the time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We appreciate your feedback as it allows us to improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. The Galaxy Book5 Pro 360 and the Galaxy Book5 Pro are high-performance laptops with intelligent Copilot+ PC and Galaxy AI features and powerful Intel Core Ultra 7 (Series 2) processors which are great for intensive workloads and features an NPU capable of up to 47 TOPS, a CPU with up to 18% and GPU with up to 16% improved performance when compared with Galaxy Book4 Pro 360 model. Feel free to check out the resources shared below to help resolve what you may be experiencing with the performance of our device. If you have any questions for us afterward or if you would like any further assistance, please feel free to contact Samsung Support. Thank you for being a treasured Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Samsung PC runs slowly or freezes
https://www.samsung.com/us/support/troubleshoot/TSG10001509/
Written by a customer while visiting Samsung US
Customer Rating
5
This product is over it's time
on August 8, 2025
Posted by: Stevoblodro
[This review was collected as part of a promotion.] Super great beautiful sleek look and speed and performance are top notch cannot go wrong . Smooth feel and screens bright .. light weight body and great battery life
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from Brownsville, TX
Verified Purchase:Yes
Great product... We're extremely happy with our new laptop.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US