Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
1
Screen wobbles and flexes.
on October 11, 2024
Posted by: Horace
Screen looks like it wobbles and flexes. Not safe looking?
Response from Samsung USBy Social Commerce, October 14, 2024
Hello Horace, thank you for your feedback on your Samsung Galaxy Book5 Pro 360. We understand wanting to feel confident in the durability and security of your device. We have provided a link to the Samsung Support Team if you would like to ensure your device is operating as intended. Thank you for being a Samsung customer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
X
https://smsng.us/X-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
It's a great product I recommend.
on October 24, 2024
Posted by: Mocho2chop
[This review was collected as part of a promotion.] I sing AI because I can perfect any photograph I want
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
What a unbeatable samsung products
on August 17, 2025
Posted by: Loveusamsung
[This review was collected as part of a promotion.] Review of the Galaxy S24
My whole family uses same phone.
I've been a Samsung user for years, but the Galaxy S24 has truly elevated my daily routine. The most impressive new feature is the integration of Galaxy AI, which has made my device feel more like a personal assistant and less like a standard smartphone.
For work and school, features like Transcript Assist and Note Assist are a game-changer. I can record a lecture or meeting, and Galaxy AI will not only transcribe it with remarkable accuracy but also provide a summary of the key points. This saves me hours of re-listening and note-taking. The Chat Assist feature has also been incredibly useful for crafting professional emails or quickly adjusting the tone of a text message. It's like having a writing coach right in my keyboard.
In my personal life, I use the device constantly for everything from streaming movies and shows on the stunning Dynamic AMOLED 2X display to capturing incredible photos. The enhanced camera system, combined with Galaxy AI's Generative Edit feature, has given me a new level of creative control. I can easily move or remove objects from a photo, and the AI seamlessly fills in the background, making it look like the original shot. It's a feature that's both fun and incredibly powerful.
I also enjoy mobile gaming on the S24. The powerful processor and smooth refresh rate make for a fantastic experience, whether I'm playing a high-graphic game or a simple puzzle. The Circle to Search is awsome.
My whole family uses same phone.
I've been a Samsung user for years, but the Galaxy S24 has truly elevated my daily routine. The most impressive new feature is the integration of Galaxy AI, which has made my device feel more like a personal assistant and less like a standard smartphone.
For work and school, features like Transcript Assist and Note Assist are a game-changer. I can record a lecture or meeting, and Galaxy AI will not only transcribe it with remarkable accuracy but also provide a summary of the key points. This saves me hours of re-listening and note-taking. The Chat Assist feature has also been incredibly useful for crafting professional emails or quickly adjusting the tone of a text message. It's like having a writing coach right in my keyboard.
In my personal life, I use the device constantly for everything from streaming movies and shows on the stunning Dynamic AMOLED 2X display to capturing incredible photos. The enhanced camera system, combined with Galaxy AI's Generative Edit feature, has given me a new level of creative control. I can easily move or remove objects from a photo, and the AI seamlessly fills in the background, making it look like the original shot. It's a feature that's both fun and incredibly powerful.
I also enjoy mobile gaming on the S24. The powerful processor and smooth refresh rate make for a fantastic experience, whether I'm playing a high-graphic game or a simple puzzle. The Circle to Search is awsome.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on November 20, 2025
Posted by: Muffin89
[This review was collected as part of a promotion.] I love how resourceful galaxy Ai is and how this computer is so easy to learn and use. I also l I very how fast streaming games, movies, and videos are.
Value
5
Written by a customer while visiting Samsung US
Posted by: samantha
Expertise:Intermediate
Verified Purchase:Yes
Love the laptop, battery is a bit quick on dying but trackpad is the main issue
I would recommend this to a friend!
Features
5
Performance
4
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Students will love
on July 5, 2025
Posted by: Studentsheaven
[This review was collected as part of a promotion.] It compact and very productive for everyone and students love the lightness of the whole thing
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great future in the world
on January 29, 2026
Posted by: Artistry Hub
from Pakistan
Ambitious Samsung Galaxy book 5 pro 360 look like beautiful and very powerful.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
5
(click to see the video)
Written by a customer while visiting Samsung US
Customer Rating
5
Love it
on September 27, 2024
Posted by: Arthur
from Accra, Ghana
Love the design and it is a Samsung, so it would be wonderful to use. Would love to use it for video editing and animation in uni.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US