Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7 out of 5
4.7
(349 Reviews)
Open Ratings Snapshot
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product. 
(
93 out of 104
)
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Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5 out of 5
5
Recommended-100%
on September 12, 2025
Posted by: ogrillog
from Florida, USA
Expertise:Intermediate
Verified Purchase:Yes
Excellent product. I always use Samsung devices for activities of my daily living
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Everything I look for in a laptop!
on September 6, 2025
Posted by: Anonymous
from Laconia NH
Expertise:Expert
Verified Purchase:Yes
Absolute tank of a laptop. Got it for college and I couldn't ask for anything more. Super fast and responsive, battery seems to just go on forever even when running heavier applications or multitasking. Screen and speakers are very sharp and responsive. And the last thing I'm gonna mention, I love the property I/O. Thunderbolt 4, USB A, HDMI, headphone jack, even a micro SD card slot!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
4 out of 5
4
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Galaxy Book 5 Pro, for College.
on September 4, 2025
Posted by: Larry
from Virginia
Expertise:Intermediate
Verified Purchase:Yes
I bought this laptop for my son going into his first year of college. So far he is very happy with the laptop he likes all the applications and versatility.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
HUGE COMPUTER MINOR ISSUES
on September 3, 2025
Posted by: Starr
from California
Expertise:Intermediate
Verified Purchase:Yes
I am still not sure why I needed a tablet....I dont draw so who knows...I do not like the fact that I cannot get it to do away with the password/pin....and it doesnt seem like I have been successful in adjusting time out....I have set it for 15 min yet it seems like 3 min idle and I have to redo pin...I HATE THAT!!! So irritating....I have tried several "fixes" that dont work...I also could not transfer all data from.my Microsoft Surface to the Galaxy Book.. (also the pin is under Microsoft...I bought a Samsung so why is Microsoft the pin????)....also tried several ways there too.....Samsung Switch was not helpful...I tried another one too..nope...that was very irritating...and trying to get used to the updated Paint....I had windows 10 so it is different...so other stuff ok...and yes that keyboard takes getting used to...I never use the tracker thing...I never can figure out how that works so I have a wireless mouse...that is my review
Features
4 out of 5
4
Performance
4 out of 5
4
Design
3 out of 5
3
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Wife's Happy, Touch, Paddish, Pencil - whoohooo
on September 3, 2025
Posted by: downtheroad
Verified Purchase:Yes
Great laptop if you are looking for a touch and paddish capability. Drawing pencil is nice. Something I got for my wife who likes these options. Fit the bill !
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
dont buy
on September 1, 2025
Posted by: jreyes
terrible battery, its a lie it lasts 25 hours, i bought this computer because of the battery and it disappointed me
Response from Samsung USBy R&R Team, May 8, 2026
Hello Jreyes,
Thank you for reaching out to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro. Your constructive feedback allows us to make improvements on our devices. Samsung provides a 12-month warranty for manufacturing defects in materials and workmanship. If your Galaxy Book5 Pro battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please take a moment to review, "Reduced battery life on Samsung PC" to help resolve what you may be experiencing with your PC. If you have any questions for us or if you would like further assistance, please do not hesitate to contact Samsung Support at your leisure. Thank you for being a valued Samsung customer.
- Debra

Samsung Support
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Galaxy Book5 Pro
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Samsung chromebook
on September 1, 2025
Posted by: Mistin Mitchell
from Widefield, CO
Expertise:Expert
Verified Purchase:Yes
I love the size speed and look of it. It's beautiful
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
this is a great product
on August 25, 2025
Posted by: hdvjitsvjky
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Value
5 out of 5
5
Written by a customer while visiting Samsung US
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