Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5
best laptop in office
on February 5, 2026
Posted by: Dsq2
from georgia, tbilisi
fast laptop, nice design. keyboard practic and display 5 star.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Sambo
Expertise:Expert
Verified Purchase:Yes
This laptop is fantastic, and I scored it at an amazing price. The screen is gorgeous, the keyboard is comfortable to type on, and it’s nice and lightweight. It also works seamlessly with the Samsung ecosystem. That said, the S Pen isn’t as precise—which is a bit disappointing—as the iPad Pencil, which I really love.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This products has a great thing
on February 19, 2025
Posted by: Nickkf
[This review was collected as part of a promotion.] I need a computer for multiple reasons, as it plays a crucial role in my daily life. First, a computer helps me with work-related tasks, including job searches, applications, and professional communication. Since I am an immigrant looking for employment opportunities, having a computer allows me to access online resources, create resumes, and stay informed about job openings. Additionally, a computer is essential for my powerlifting training because I can track my progress, watch instructional videos, and follow structured workout plans. It also enables me to study for my driving test by taking online practice exams and reviewing learning materials. Beyond work and training, a computer provides entertainment, such as watching videos, playing games, or staying connected with family and friends. With a computer, I can manage important tasks efficiently, learn new skills, and improve my overall productivity. It is a necessary tool for my personal and professional growth.
Value
5
Written by a customer while visiting Samsung US
Posted by: Starr
from California
Expertise:Intermediate
Verified Purchase:Yes
I am still not sure why I needed a tablet....I dont draw so who knows...I do not like the fact that I cannot get it to do away with the password/pin....and it doesnt seem like I have been successful in adjusting time out....I have set it for 15 min yet it seems like 3 min idle and I have to redo pin...I HATE THAT!!! So irritating....I have tried several "fixes" that dont work...I also could not transfer all data from.my Microsoft Surface to the Galaxy Book.. (also the pin is under Microsoft...I bought a Samsung so why is Microsoft the pin????)....also tried several ways there too.....Samsung Switch was not helpful...I tried another one too..nope...that was very irritating...and trying to get used to the updated Paint....I had windows 10 so it is different...so other stuff ok...and yes that keyboard takes getting used to...I never use the tracker thing...I never can figure out how that works so I have a wireless mouse...that is my review
Features
4
Performance
4
Design
3
Written by a customer while visiting Samsung US
Customer Rating
4
Overall Good but could be better.
on February 4, 2026
Posted by: CalvinC
Expertise:Intermediate
Overall im happy wiht this device. There are some build quality defects but nothing that stopping the computer from working. I use this for schoola nd so lighter gaming. it handles Forza Horizon 5 every will even on high graphics. The OLED screen wiht native 120hrz is amazing fro just about anything. I do wish i could option this with the 32 gigs of ram but so far I haven't needed more than 16. Havign the option to flip the screen into tablet mode is nice to have. I do wish the Spen it came wiht was bluetooth. The pen is just kinda usless and the magnets to hold it arnt the strongest so it gets lost regularly. I got mine on sale but for that price I would have expected the build quality to be better. But what this thing packs inside makes up for most of it. After writting this is see that they now offer 32gigs of ram for the por 360. kinda annoyed at that, dont see why couldn't offer that from the beggining.
Features
4
Performance
4
Design
3
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Please make 14 inch also available
on January 7, 2025
Posted by: RaghavSocial
Expertise:Intermediate
It is definitely a great device. It is slim enough to carry around. However, if you are able to make 14 inch Galaxy edge, why can't you make a 14 inch version of this device as well? Other brands have both 14 inch and 16 inch variants of the same kind of 2 in 1 laptop. The S-Pen experience is unparalleled and I'd like to see a 14 inch version as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
3
Value
5
Response from Samsung USBy R&R Team, January 8, 2025
Good day RaghavSocial,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. We're so happy to hear that you have been enjoying the features, functionality, and design of your Galaxy Book5 Pro 360. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. We're so happy to hear that you have been enjoying the features, functionality, and design of your Galaxy Book5 Pro 360. Our goal is for our customers to feel like they are having the most amazing experiences when using our products. If you would like to share additional feedback with us or if you would like any further assistance, feel free to contact Samsung Support at your leisure. Thank you for being an unwavering Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
5
I can't wait to try this
on June 21, 2025
Posted by: King860
[This review was collected as part of a promotion.] I can't wait to try this computer out OMG SO SO SO EXCITED AS A MILITARY PERSON THIS IS WHAT I need....
Value
5
Written by a customer while visiting Samsung US
Posted by: austin c
from norton, ks
Expertise:Intermediate
Verified Purchase:Yes
The Galaxy Book5 Pro 360 has turned out to be exactly the kind of do‑everything laptop I was hoping for: thin, premium, incredibly versatile, and surprisingly powerful for how light it is. From the first time I picked it up, the combination of the sturdy metal build and the gorgeous 16‑inch 3K Dynamic AMOLED touchscreen made it feel more like a high‑end creative workstation than a typical everyday notebook.
Design and display
The design is slim, solid, and feels genuinely premium in daily use, with the 360‑degree hinge letting me flip between laptop, tent, and tablet modes without any wobble or flex. The 16‑inch 2880 x 1800 AMOLED display is easily my favorite part: colors look rich, blacks are inky, and the 120 Hz refresh rate makes scrolling, drawing, and even just moving windows feel incredibly smooth. The anti‑reflective coating is a real quality‑of‑life upgrade, because I can comfortably use it in bright rooms and near windows where other glossy laptops usually struggle.
Performance and Battery life
For everyday productivity, the Intel Core Ultra processor and Intel Arc graphics handle my workload without breaking a sweat, whether I’m juggling dozens of browser tabs, office apps, or light creative work. Multitasking feels snappy and responsive, and the laptop stays relatively quiet and cool even during heavier sessions, which makes it easy to use on the couch or in a coffee shop. Battery life has been a standout: this machine is built to go many hours away from an outlet, which matches independent testing that shows very long video and productivity runtimes on this model.
2‑in‑1 experience and S Pen
The 2‑in‑1 form factor feels thoughtfully implemented rather than gimmicky, and I actually use tablet mode more than I expected for reading, note‑taking, and media. The included S Pen is accurate and responsive, with good palm rejection, so handwriting, annotating PDFs, and quick sketches feel natural and smooth. Having pen support built in, without needing to buy anything extra, makes this laptop especially useful for students, professionals, and anyone who likes to think on a digital canvas.
Audio, connectivity, and everyday use
The quad‑speaker system with Dolby Atmos delivers clear, immersive sound that’s more than good enough for streaming, video calls, and casual media without reaching for headphones. I also appreciate the thoughtful port selection: dual Thunderbolt 4, HDMI 2.1, USB‑A, and a headphone jack give me the flexibility to plug into external monitors, storage, or peripherals without living in dongle world.[1] Features like the fingerprint reader for Windows Hello and modern Wi‑Fi 7 support round out the experience and make it feel like a truly next‑generation Windows machine.
Overall impression
Overall, the Galaxy Book5 Pro 360 feels like a carefully balanced blend of performance, battery life, and portability, wrapped in a sleek 2‑in‑1 design that genuinely adds value instead of just checking a box. If someone is looking for a premium Windows laptop that can comfortably handle productivity, content creation, and entertainment while also doubling as a large tablet with an excellent pen experience, this is exactly the kind of device I'd recommend.
Design and display
The design is slim, solid, and feels genuinely premium in daily use, with the 360‑degree hinge letting me flip between laptop, tent, and tablet modes without any wobble or flex. The 16‑inch 2880 x 1800 AMOLED display is easily my favorite part: colors look rich, blacks are inky, and the 120 Hz refresh rate makes scrolling, drawing, and even just moving windows feel incredibly smooth. The anti‑reflective coating is a real quality‑of‑life upgrade, because I can comfortably use it in bright rooms and near windows where other glossy laptops usually struggle.
Performance and Battery life
For everyday productivity, the Intel Core Ultra processor and Intel Arc graphics handle my workload without breaking a sweat, whether I’m juggling dozens of browser tabs, office apps, or light creative work. Multitasking feels snappy and responsive, and the laptop stays relatively quiet and cool even during heavier sessions, which makes it easy to use on the couch or in a coffee shop. Battery life has been a standout: this machine is built to go many hours away from an outlet, which matches independent testing that shows very long video and productivity runtimes on this model.
2‑in‑1 experience and S Pen
The 2‑in‑1 form factor feels thoughtfully implemented rather than gimmicky, and I actually use tablet mode more than I expected for reading, note‑taking, and media. The included S Pen is accurate and responsive, with good palm rejection, so handwriting, annotating PDFs, and quick sketches feel natural and smooth. Having pen support built in, without needing to buy anything extra, makes this laptop especially useful for students, professionals, and anyone who likes to think on a digital canvas.
Audio, connectivity, and everyday use
The quad‑speaker system with Dolby Atmos delivers clear, immersive sound that’s more than good enough for streaming, video calls, and casual media without reaching for headphones. I also appreciate the thoughtful port selection: dual Thunderbolt 4, HDMI 2.1, USB‑A, and a headphone jack give me the flexibility to plug into external monitors, storage, or peripherals without living in dongle world.[1] Features like the fingerprint reader for Windows Hello and modern Wi‑Fi 7 support round out the experience and make it feel like a truly next‑generation Windows machine.
Overall impression
Overall, the Galaxy Book5 Pro 360 feels like a carefully balanced blend of performance, battery life, and portability, wrapped in a sleek 2‑in‑1 design that genuinely adds value instead of just checking a box. If someone is looking for a premium Windows laptop that can comfortably handle productivity, content creation, and entertainment while also doubling as a large tablet with an excellent pen experience, this is exactly the kind of device I'd recommend.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US