Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5
I hope to get it
on September 25, 2025
Posted by: Braidyn
[This review was collected as part of a promotion.] Galaxy AI recommended this laptop as my first choice
Value
5
Written by a customer while visiting Samsung US
Posted by: Ultra watch best
from miami florida
Expertise:Intermediate
Verified Purchase:Yes
Amazing laptop but PLEASE ADD TO THE other side a CHARGING PORT, where a person can charge right or left as some counters have outlets to the right or left and very uncomfortable to charge while in use.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: keem
from Oregon
Expertise:Intermediate
Verified Purchase:Yes
great screen and keyboard Samsung apps are amazing however battery life okay compare to similar in its class however fan noise and heat was not acceptable especially this is a pro version of a laptop.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy R&R Team, September 25, 2025
Good day Keem, Thank you for finding time to share your thoughts with us about your experience using the Samsung Galaxy Book5 Pro 360. We value your honesty as we improve the design and functionality of our product line. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship. We're happy to hear that you've been enjoying the features and hardware of your Galaxy Book5 Pro 360 so far. It's normal for the fan to get louder if the PC is working hard, and it should quiet down when your task is complete. Gaming and video rendering are notorious for pushing a computer as well. If the fan is running hard during normal use, there's a few things that can be done. Check out, "Samsung PC cooling fan noise" to help resolve what you have described to be experiencing with your fan noise. If you would like any further assistance afterward, please do not hesitate to contact Samsung Support. Thank you for being an unwavering Samsung customer. - Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
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X Messages
https://smsng.us/X-Messages
Samsung Community
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Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Samsung PC cooling fan noise
https://www.samsung.com/us/support/troubleshoot/TSG10001430/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Samsung PC cooling fan noise
https://www.samsung.com/us/support/troubleshoot/TSG10001430/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Written by a customer while visiting Samsung US
Customer Rating
5
The galaxy 5 pro 360
on September 24, 2025
Posted by: MrLover
[This review was collected as part of a promotion.] Galaxy AI is taking the world like a storm. It's intelligence has taken over the internet. Galaxy book 5 pro 360 is awesome. 16 inch Dynamic 2× touch screen with a 120 HD refresh rate, powered by a high performance. Flexible 2 in 1 design that converts to a tablet mode. A long lasting battery life making it a solid choice. Stunning display resolution. Multi Control and Quick Share with plus advanced AI capabilities. Wifi 7 connectivity for high speed internet access. Durable and Sleek. 3K resolution enhancing productivity and offering smart tools like real time translation and on screen search. The backlight keyboard provides a comfortable typing experience, while the large touchpad offers tactile precise clicks for smooth navigation. Equipped with the latest Intel Core Ultra processors. The laptop delivers impressive performance for everyday tasks and standing by to handle workloads like 3D modeling and 4K video editing. Is overall a solid aluminum construction with a premium look and feel, making it both sturdy , portable and elegant. Is by far the best choice to get your hands on this device. Is simple genius.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This product has great features
on September 24, 2025
Posted by: JayBird
[This review was collected as part of a promotion.] Great laptop. Something about Galaxy AI too. Looks fantastic and plays my games well.
Value
5
Written by a customer while visiting Samsung US
Posted by: Trish
from Humboldt, Ca
Expertise:Intermediate
Verified Purchase:Yes
So far it has been a great upgrade from my Surface Pro X. The only thing I wish was a little different is the touch pad was smaller and I didn't realize 16" screen was really big for being a school computer.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome computer
on September 23, 2025
Posted by: Cyndiliz
[This review was collected as part of a promotion.] My Galaxy Book pro 360 is great, love that its touchscreen and thin. I purchased it to work from home. My daughter also uses it for her school. Also love the color options. I would recommend it to anyone looking to purchase a new computer.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very nice laptop, but could be better obviously.
on September 20, 2025
Posted by: Anonymous
from Banning, California
Expertise:Intermediate
Verified Purchase:Yes
It's a pretty good device the touch screen tablet feature is a nice addition when a keyboard isn't necessary. and co-pilot is pretty good for getting things done. windows 11 is nice plenty of powerful tools. overall, not bad just wish it was lighter, and thinner. Also, it would be nice to be able to open it single-handed, instead of having to hold the bottom portion down while lifting the top. Still pretty good. Just not 100% what I thought I was getting for the top-of-the-line Galaxy Book.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US