Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5
Samsung does it again!
on February 5, 2025
Posted by: peeps
Expertise:Intermediate
I bought that about 3 weeks ago n I only wish I would have bought it sooner. this configuration is everything I need n has not let me down..it's so fast n responsive...the display is flawless and looks amazing. is surprising quite even in performance mode...the metal chassis feels amazing..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy R&R Team, February 6, 2025
Hey Peeps,
Thank you for taking the time to share your thoughts with us regarding your new Galaxy Book5 Pro 360. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. It's wonderful to hear that you have been able to enjoy the performance and features that your device has to offer. It makes us beam with pride, knowing that you have fallen in love with your PC. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support. We hope that you continue to enjoy your new Galaxy Book5 Pro 360 to the fullest. Thanks again for choosing Samsung!
- Debra
smsng.us/Samsung-Support
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https://smsng.us/X-Messages
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Thank you for taking the time to share your thoughts with us regarding your new Galaxy Book5 Pro 360. Your feedback is appreciated as we strive to be innovative while improving the design and functionality of our product line. It's wonderful to hear that you have been able to enjoy the performance and features that your device has to offer. It makes us beam with pride, knowing that you have fallen in love with your PC. If you would like to share any other feedback with us or if you would like any further assistance, please let us know by reaching out to Samsung Support. We hope that you continue to enjoy your new Galaxy Book5 Pro 360 to the fullest. Thanks again for choosing Samsung!
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
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https://smsng.us/X-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
4
Bow Down!
on November 7, 2024
Posted by: Absurdbeats
from California
Expertise:Expert
The touch screen is very responsive. I love the overall look of the computer. Still bummed out that the camera isn't used for logging in. All in all, it's still a great laptop.
Features
5
Performance
5
Design
4
Value
4
Response from Samsung USBy Social Commerce, November 8, 2024
Hey there Absurdbeats, we appreciate your feedback on your Samsung Galaxy Book5 Pro 360. We couldn't be happier to hear that the touch screen and overall functionality of your laptop are pleasing to you every day. We have provided links to help you further explore your device including the full device manual and the Samsung Support Team. We appreciate you being a Samsung customer. -Elizabeth
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Facebook
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X
https://smsng.us/X-Messages
Product Manuals
https://www.samsung.com/us/support/downloads/
Samsung Support
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Samsung Community
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smsng.us/Facebook-Messenger
X
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Written by a customer while visiting Samsung US
Posted by: Randy
Verified Purchase:Yes
Love it. Great graphics and storage capabilities. Everything swapped over from my old unit easily. Runs fast and smooth.
I would recommend this to a friend!
Written by a customer while visiting Samsung US
Posted by: Sam Kim
Verified Purchase:Yes
The best laptop I've ever had. Light, versatile with 360 view, fast, what more would you need!
Written by a customer while visiting Samsung US
Posted by: Chris P
from BUFFALO, NY
Expertise:Intermediate
Verified Purchase:Yes
The quality of the laptop is amazing. I switched from a Mac and I'm so happy. The design of the laptop is so sleek. Overall having a great time using it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great display
on January 10, 2025
Posted by: JohnnySamsung
from Cleveland, OH
Expertise:Intermediate
I received the product about a week ago. I am impressed with the overall quality of the product. My absolute favorite thing is the display. This display blows me away. It is crystal clear, and the color is unbelievable.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great computer
on February 10, 2025
Posted by: adriangcrew
[This review was collected as part of a promotion.] Great computer, easy to operate and super fast, even for my kids to do homework, easy to carry and fast charging.
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
I love Samsung products very easy to use
on June 12, 2025
Posted by: Stantana
[This review was collected as part of a promotion.] I use the Samsung for work and leisure, I enjoy the product and been using Samsung for years, I don't use the AI much because I'm still use to the simplicity of the products already, so I don't need anymore convincing because I was sold on the brand years ago.
Value
5
Response from Samsung USBy R&R Team, June 13, 2025
Hello there Stantana,
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for finding the available time out of your day to share your sentiments with us about your Samsung Galaxy Book5 Pro 360. We value your feedback as it allows us the opportunity to improve the functionality and design of our product line. Please feel free to contact Samsung Support if you would like to share additional feedback with us or if you would like any further assistance. Thank you for being a steadfast Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Info
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US