Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.8
(328 Reviews)
Rating breakdown 328 reviews
5 Stars
274
4 Stars
36
3 Stars
11
2 Stars
4
1 Star
3
90%of customers recommend this product.
(
93 out of
103)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Customer Rating
5
This is the sign you're looking for
on August 24, 2025
Posted by: Tyler
Expertise:Beginner
After having the Samsung Galaxy Book5 Pro 360, I gambled with the reviews and pulled the plug on this device. After using this laptop for almost 4 weeks, I can say that I find this laptop helpful for on the go activities. I got the Galaxy Tab s10+ for quick school work which is amazing if you need to type up a quick essay or discussion. The Galaxy Book5 pro 360 comes in handy if you need the extra freedom units to get work done. With the AMOLED technology in the screen, you can easily see the screen and not have to worry about anything blurry. One downside is the amount of ports given on the device and the absence of an ethernet port. I would've gone without the hdmi port as using my Galaxy Tab s10+ gets the job done quicker than needing to carry a cable I probably don't need to carry everywhere. For the wifi 7, as long as your in a good line of sight with an access point or the router itself you will get speeds so fast, your gamer sibling will wish to have at home on ethernet. In terms of the cpu, it is equivalent to the Intel Core I7 11th gen processor. The cpu gives you enough freedom units to do practically anything. I don't know much about Intel's arc graphics cards yet to know if it is any good for gaming but it is pretty dang good for watching shows and movies from. In terms of AI, I could've gone without at as I don't use copilot or bixby anyways. If you have more than 1 Samsung device with bixby enabled, I wish you luck because the bixby you want to talk to won't listen well and the device across the room with bixby will hear you loud and clear. Moving on to battery life, if you watch anything you can probably see about 10 hours of battery life before needing to plug in. I will suggest you enable the battery protection in the Samsung settings to get the full extent of the battery. This will help you down the road in about 5 to 7 years when it comes time to replace the battery. I have yet to replace the battery as it is nearly 4 weeks old. Protecting your battery early on will extend its life.
If you are doubting the Galaxy Book5 Pro 360 and aren't sure you want to take the gamble on it, this is your sign to take the chance. Much like the Galaxy Tab s10+ I find myself using the Galaxy Book5 Pro 360 at least twice a day sometimes 3 or 4 times. If you have a Samsung device that has an s pen, trust me you will find yourself using the s pen on this device as well.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Dani B Hope
Verified Purchase:Yes
Love it! It’s a sexy fast and does everything that is expected for a computer.
Written by a customer while visiting Samsung US
Customer Rating
5
Couldn't Be Happier.
on February 27, 2025
Posted by: Momma101619
from Flat Top WV
Expertise:Expert
I know we've had 360 and touch technology for a while now however this is the first I've had the privilege to own. It has been a fantastic tool for everything I do. No lag or delayed buttons screen is just beautiful. The s pen is super responsive and handles well. Works amazing for using cricut software. I was even impressed with the speaker quality over my previous Samsung computer. I get about 10-15 hours of continuous use (that's including making word documents, running cricut, research, videos, and playing games) if it was just research and word documents battery would absolutely go farther! I even had to place an order for a second one because my husband fell in love with it.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Posted by: Bunmi Owolabi
from Omaha, NE
Expertise:Intermediate
Verified Purchase:Yes
It is a good PC... it does have some bugs like the auto-rotate fails once in a while, the S-pen menu is laggy when the button is pushed and the actions too, the battery doesn't last as long as predicted.
Windows spotlight for the lockscreen doesn't work at all and other lockscreen options.
Windows spotlight for the lockscreen doesn't work at all and other lockscreen options.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Steph B
from East Coast USA
Expertise:Intermediate
Verified Purchase:Yes
I always enjoy Samsung products. I upgraded from the Book2 Pro 360. Smooth transition.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Kevin
from Las Vegas, NV
Expertise:Intermediate
Verified Purchase:Yes
I've had my Galaxy Book5 Pro 360 for about a month. While I'm not getting the "all day battery" that was advertised, I am getting much more battery life than I was getting with my Book2. I love the massive amount of memory and speed of this laptop. It is perfect for what I need it for.
I would recommend this to a friend!
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Luminita
from GA
Expertise:Intermediate
Verified Purchase:Yes
I recently started using the Galaxy Book5, and so far it’s exceeded my expectations. From multitasking to everyday work and casual use, it handles everything smoothly. The 15.6″ Full HD screen is bright and easy on the eyes — ideal for work,streaming or browsing. I highly recommend it
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great laptop other than the WIFI.
on November 22, 2024
Posted by: Jack
Expertise:Intermediate
The Galaxy Book 5 Pro 360 is a fantastic laptop in many ways, offering a great balance of premium features, portability, and performance. The standout for me has been the display—it's stunning, vibrant, and sharp, making it a pleasure to use for both work and entertainment. Pair that with the typing experience, which feels crisp and comfortable for long sessions, and the day-to-day speed that handles multitasking effortlessly, and you have a machine that ticks almost every box.
However, my experience with the Wi-Fi performance has been disappointing. Despite trying all the troubleshooting steps—updating drivers, uninstalling and reinstalling them, and testing across different networks—the issues persist. The Wi-Fi disconnects frequently, and when it does connect, the speeds are nowhere near what I get on my Galaxy S24 Ultra using the same network. In fact, I’m seeing nearly a 70% drop in speed on the laptop compared to my phone, which is frustrating for streaming, downloads, and even general browsing.
For a device at this price point, reliable Wi-Fi is a basic expectation. While the core experience of the Galaxy Book 5 Pro 360 is excellent, the connectivity issues seriously undermine its usability. I hope Samsung addresses this with a firmware update soon because it has the potential to be a near-perfect device. Until then, if Wi-Fi reliability is critical for you, I would recommend waiting or looking at alternatives.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
2
Response from Samsung USBy Social Commerce, November 25, 2024
Hi Jack, we appreciate you taking time out of your day to share your thoughts about your Samsung Galaxy Book5 Pro 360 with us. We are happy to hear you are pleased with the display quality and features of your new laptop. We completely understand how important your Wi-Fi connection is to you laptop every day for seamless usage. In addition to the troubleshooting steps you mention with your laptop, we have also shared a link to an additional troubleshooting article we have available. We have also shared a link to the Samsung Support Team if this experience continues and you would like additional assistance. We appreciate you being a Samsung customer. -Elizabeth
Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
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Cannot connect Samsung PC to internet
https://www.samsung.com/us/support/troubleshooting/TSG01109558/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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Written by a customer while visiting Samsung US