Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: DannyG
Verified Purchase:Yes
sharp, light, precise and powerful. need a better solution for not losing the pen
Written by a customer while visiting Samsung US
Posted by: Anonymous
Verified Purchase:Yes
Powerful and smooth interface. Minimal lag in gaming. Capable of going through multiple advanced spreadsheets simultaneously with no lag.
I would recommend this to a friend!
Features
5
Performance
5
Written by a customer while visiting Samsung US
Posted by: Ryan
from Kansas
Expertise:Expert
Verified Purchase:Yes
Very happy with the laptop. The pen drawing experience is excellent. Highly recommend to other digital artists. Love the larger screen. Best track pad I've used.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Countryboy
from Jenks Oklahoma
Verified Purchase:Yes
So far ive been very well pleased with my purchase. Little bit of a learning curve with copilot and for best performance a subscription.
With purchasing the subscription im able to get things done very quickly. Research to writing papers to creating study guides. So im very happy with purchase.
With purchasing the subscription im able to get things done very quickly. Research to writing papers to creating study guides. So im very happy with purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
A beautiful--but fragile--laptop
on December 25, 2025
Posted by: SystemIntegrity
Expertise:Expert
I bought this laptop because it was one of the first with the Lunar Lake processor. It was my first Samsung laptop and probably my last. While I was aware of the screen cracking issues, I chalked that up to possible early production batches and not something inherent in the design.
However, the screen durability issues with this laptop are very real. Do not let the spec sheet fool you: while Samsung uses Corning Gorilla Glass, it ultimately doesn't matter. The laptop’s ultra-thin design—especially on the 16" lid—comes at a steep price. The lid lacks the structural rigidity to support the glass. Physics wins here; the frame flexes, and the screen is prone to cracking despite the premium materials.
If you still insist on buying this machine, you must factor in the cost of Samsung Care+. Samsung will refuse to repair these stress cracks under standard warranty, and the out-of-pocket repair cost is almost as much as a new laptop. I cannot stress this enough: without Care+, you are on your own.
Another major shortcoming is the Samsung app ecosystem hype. If you want to take full or even partial advantage, you need to have the apps run in the background, which takes a major hit on battery life. Even then, the apps feel half-baked. For example, if you want to use the AI abilities in Samsung Gallery, you are actually running a mirrored instance of your phone's app, not a native Windows process. You cannot even sync your photos or albums properly between your phone and laptop.
Other disappointments for a "Pro" laptop include a finicky fingerprint reader, the absence of a Num Lock indicator, and marginal palm rejection on the oversized touchpad which leads to constant accidental clicks.
Verdict: As a lifelong Samsung phone user (Samsung Galaxy S), I wanted to love this. Yes, the screen is beautiful and lives up to the hype. However, I am disappointed in their flagship laptop. My advice? Skip this model. Look for a brand that primarily focuses on computers, where the competitive focus is on durability and loyalty rather than just making the thinnest laptop possible.
Features
5
Performance
3
Design
1
Value
2
Response from Samsung USBy R&R Team, December 26, 2025
Hey there SystemIntegrity,
Thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we continue to make improvements on the functionality and durability of our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review the resources shared below to help resolve what you've described to be experiencing with your PC. If you would like to share additional feedback with us or if you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support. We're always here to assist you in any way that we can! Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Thank you for sharing your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your candor as we continue to make improvements on the functionality and durability of our product line. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that is similar to extended warranty and an insurance package combined that provides protection beyond the standard manufacturer's warranty. It would cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ offers you that peace of mind when added to your eligible devices (Phones, Tablets, Watches, Buds, Rings & PCs). Our partners at UbreakIfix are also available to assist you with any repair needs you may have. If the battery just doesn't feel like it lasts that long anymore, don't lose hope. A function called Smart Battery Calibration can help reset your battery's performance and recalibrate its minimum and maximum charge so you can keep using it to its current maximum capacity. Please feel free to review the resources shared below to help resolve what you've described to be experiencing with your PC. If you would like to share additional feedback with us or if you would like any further assistance after checking out the resources shared below, please feel free to reach out to Samsung Support. We're always here to assist you in any way that we can! Thank you for being a staunch Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Reduced battery life on Samsung PC
https://www.samsung.com/us/support/troubleshoot/TSG10001517/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-series/buy/galaxy-book5-pro-360-16-intel-core-ultra-7-1tb-gray-np960qha-kg1us/
Written by a customer while visiting Samsung US
Posted by: J Allen
from Nashville, TN
Expertise:Intermediate
Verified Purchase:Yes
It’s definitely made for pros. Good quality hardware as well as software.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: K Cisneros
from CDMX, Mexico
Verified Purchase:Yes
Everything has been working as expected so far and its a beautiful laptop, hope my experience stays positive
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Posted by: Sibu
from Florida
Expertise:Intermediate
Verified Purchase:Yes
This laptop is a very good investment. It's like a phone in a laptop but better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US