Customer reviews from Samsung US
Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Average customer rating
4.7
(349 Reviews)
Rating breakdown 349 reviews
5 Stars
291
4 Stars
36
3 Stars
12
2 Stars
6
1 Star
4
89%of customers recommend this product.
(
93 out of
104)
Customer Reviews for Samsung - Galaxy Book5 PRO 360 16" Touch Screen Laptop - Intel Core Ultra 7 with 32GB Memory - 1TB SSD - Gray
Posted by: Nikki
from St. Louis, Mo
Expertise:Intermediate
Verified Purchase:Yes
I absolutely love everything about it! Still figuring it all out, but you can never go wrong with Samsung! I've always been a Samsung fan!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Anonymous
from California, CA
Verified Purchase:Yes
Amazing laptop. As usual coming form samsung. Grate product
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Rich
from Maryland
Expertise:Intermediate
Verified Purchase:Yes
This is a fantastic laptop. I had the Pro 4 360 and bought an additional Pro 5 360. I love being part of the Samsung eco-universe, with all devices connected. I think I like it better than the 4. The touchscreen is great; I love the huge touchpad!!!. I wish Samsung 360 came with either more RAM or an upgradeable RAM, but it doesn't.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Posted by: Deborah
from New York
Expertise:Expert
Verified Purchase:Yes
The screen won't turn on. It's the same thing that happened to the last one i purchased. So i purchased a new one because i couldn't wait for repair since i was traveling. As for this one, since it was still under warranty, I was able to send it back. The tech team said they have to delete everything and factory reset it. I can't get any work done because they are both not working. Depressed and crying!!!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy R&R Team, January 16, 2026
Hello Deborah,
Thank you for taking the opportunity to reach out to share your experience using your Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line. We understand how frustrating it may feel to have a device that may not be functioning as anticipated. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. When you have the time available, please check out "Samsung PC does not start, power on, or charge" to conduct some troubleshooting steps to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung PC does not start, power on, or charge
https://www.samsung.com/us/support/troubleshooting/TSG01209064/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the opportunity to reach out to share your experience using your Samsung Galaxy Book5 Pro 360. We appreciate your constructive input as we improve our product line. We understand how frustrating it may feel to have a device that may not be functioning as anticipated. As you know, Samsung provides a 12-month warranty on your device for manufacturing defects in materials and workmanship. We also offer Samsung Care+ which is similar to an extended warranty and an insurance package combined. It can provide protection beyond the standard manufacturer's warranty. It could cover events like accidental damage, mechanical breakdowns, and potentially theft and loss. Samsung Care+ truly offers you the ultimate peace of mind when it comes to protecting your investment. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Unlike desktop computers, laptops need to be frequently charged since they have an internal battery. If your Samsung PC will not start or turn on, it probably needs a quick charge. On the other hand, if the laptop is not charging or the charger doesn’t seem to be working, or you have a desktop with power issues, then you’ll need to check the power source and some other possible causes. When you have the time available, please check out "Samsung PC does not start, power on, or charge" to conduct some troubleshooting steps to help resolve what you've described to be experiencing with your PC. If you would like any further assistance afterward, please feel free to reach out to Samsung Support. We're always happy to listen and work toward a better experience for our customers. Thank you for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care Plus
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Samsung PC does not start, power on, or charge
https://www.samsung.com/us/support/troubleshooting/TSG01209064/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Dani B Hope
Verified Purchase:Yes
Love it! It’s a sexy fast and does everything that is expected for a computer.
Written by a customer while visiting Samsung US
Posted by: Nick
from Philadelphia, PA
Expertise:Intermediate
Verified Purchase:Yes
excellent laptop overall, Great graphics, slim, Pen is extremely sensitive and great for drawing or editing. keyboard pressing feel smooth and battery life is really good.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Bad screens
on January 6, 2026
Posted by: Nate
My honest opinion is do not buy it unless you plan to use it as a desktop. The screens are week and apparently cannot stand up to normal everyday use as a . It runs smooth for the most part. Maybe a couple glitches in the HDMI here and there when running a samsung TV for a second monitor. Otherwise performance is fine. The screen however, not so much. As many others experienced, I randomly noticed a crack down my screen that eventually spread. The rest of the computer was pristine. I expected some pushback being physical damage, with no real way to show what caused it. Most likely the paper thin screen coupled, extremely thin and flimsy bezel, and the fact that the glass screen comes in direct contact with the metal (and any speck of dust, sand or debris) every time it closes. I had to battle samsung back and forth and start a BBB complaint before Samsung decided to fix it. Sadly this will be the last Samsung purchase I make. Dont make the same mistake with this computer until the screen issues are addressed.
Response from Samsung USBy R&R Team, January 6, 2026
Greetings Nate,
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your feedback as we continue to make improvements on the durability and performance of our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to review the resources shared below to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like any further assistance by contacting Samsung Support at your leisure. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Thank you for taking the opportunity to share your sentiments with us about your experience using the Samsung Galaxy Book5 Pro 360. We appreciate your feedback as we continue to make improvements on the durability and performance of our product line. Samsung offers a 12-month warranty on your PC for manufacturing defects in materials and workmanship. We also offer Samsung Care+ that can be added to eligible devices to provide an additional layer of protection for you and your devices. It offers you that ultimate peace of mind for those unexpected situations in life like leaving your device behind in a coffee shop, spilling your drink on your keyboard, having your device stolen, or dropping and breaking your screen. With over 700 authorized repair locations available nationwide, getting back to what you love most is our top priority. Our partners at UbreakIfix are also available to assist you with any repair needs you may have. Feel free to review the resources shared below to help resolve what you've described to be experiencing with your device. Let us know afterward if you have any questions or if you would like any further assistance by contacting Samsung Support at your leisure. Thanks for being a valued Samsung customer.
- Debra
Samsung Support
smsng.us/Samsung-Support
Warranty Information
smsng.us/Warranty-Info
Facebook Messenger
smsng.us/Facebook-Messenger
X Messages
https://smsng.us/X-Messages
Samsung Community
smsng.us/Samsung-Community
Samsung Care+
smsng.us/Samsung-Care-Plus
UbreakIfix
https://www.ubreakifix.com/
Galaxy Book5 Pro 360
https://www.samsung.com/us/computing/galaxy-books/galaxy-book5-pro-360/
Written by a customer while visiting Samsung US
Posted by: Yeye
from Hagerstown, MD
Expertise:Intermediate
Verified Purchase:Yes
This is my second Samsung laptop. It’s lightweight, durable and easier to work with. The 360 feature gives me the flexibility to turn it into a tablet and that makes the product usage feel worth having. The stylus pen also is a big bonus when using it as a tablet.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US