Customer reviews from https://www.asus.com
ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
40
4 Stars
7
3 Stars
3
2 Stars
3
1 Star
6
82%of customers recommend this product.
(
9 out of
11)
Customer Reviews for ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Posted by: Jonathan L
Verified Purchase:Yes
Issue with power port/power adapter shorting out, defective
Response from https://www.asus.comBy CLM, March 24, 2025
Dear Jonathan L,
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the AC adapter is shorting out. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We certainly understand your disappointment and the inconvenience this may have caused if the AC adapter is shorting out. All ASUS products undergo intensive quality control testing and inspections, this is a random problem. ASUS provides warranty coverage for the product. We recommend you send the product in for service if you are experiencing hardware issue so this may be resolved immediately. A RMA number is required to send it in for service. For RMA details, please go to: https://www.asus.com/us/support/article/818/. If you need more information or further assistance with the warranty for the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: BCRocker
Verified Purchase:Yes
Difficult connecting to internet. Service unable to help. Returning
Response from https://www.asus.comBy CLM, April 3, 2025
Dear BCRocker,
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are unable to establish an internet connection. To resolve the connection problem, please verify if the router's security credentials matches with your ISP's modem credentials. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6-7, please check updates for these devices. Additionally, try connecting this manually to either 2.4GHz or 5GHz and update the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U . For helpful tips on how to setup the router properly, please visit our product support page at: https://www.asus.com/support/faq/1016107/ . Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Also, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment with the product and the inconvenience this may have caused if you are unable to establish an internet connection. To resolve the connection problem, please verify if the router's security credentials matches with your ISP's modem credentials. Check if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. Legacy devices may not work properly with WIFI6-7, please check updates for these devices. Additionally, try connecting this manually to either 2.4GHz or 5GHz and update the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U . For helpful tips on how to setup the router properly, please visit our product support page at: https://www.asus.com/support/faq/1016107/ . Furthermore, place the router in the center of the area you want to cover, avoid placing the router near metal objects, electronic devices or direct sunlight, position the router on a flat, hard surface and halfway between the floor and ceiling. Also, dense building materials, such as gypsum, concrete walls and planks can affect Wi-Fi signal penetration.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: Lior
Frequency of use:Daily
Verified Purchase:Yes
For a wired Network it's fantastic. For a primary wi-fi, it's pretty good. But, the guest wi-fi and guest portal features haven't worked, setting up a vpn on it hasn't worked, and seems to have a 50/50 chance of completely losing WAN connection to the modem after a simple reboot.
This isn't my first rodeo setting up a home network, no other major brand has given me this much difficulty.
This isn't my first rodeo setting up a home network, no other major brand has given me this much difficulty.
For the amount I spent on this device, I'm absolutely disappointed. Especially after buying the ROG Ally X, and built my son's PC with Asus GFX card, Mobo, and monitor which have been wonderful, I expected a quality router to match this experience.
Response from https://www.asus.comBy CLM, January 13, 2025
Dear Lior,
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, place the router in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. For the guest account access issue, check if the PC or device connecting to the router is working properly and within range to the router. If these are legacy devices connecting to the router, these may not work properly with WIFI6, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz.. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Thank you for your comment.
We do understand your disappointment and the inconvenience this may have caused if you are experiencing connection problems. To resolve the unstable connection, place the router in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. For the guest account access issue, check if the PC or device connecting to the router is working properly and within range to the router. If these are legacy devices connecting to the router, these may not work properly with WIFI6, please check updates for these devices. Also, try connecting this manually to either 2.4GHz or 5GHz.. Also, we recommend updating the router's firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U .
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/. Thank you for choosing an ASUS product.
Regards,
Rodel ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: irrelevant
Verified Purchase:Yes
Easy & fast to configure. In fairness, read the user’s manual prior to using.
Written by a customer while visiting https://www.asus.com
Posted by: Arthurlv
Frequency of use:Daily
Verified Purchase:Yes
As I’m sure many deal with, over crowded frequency bands from neighboring wifi’s. When I scan the wifi channels, I constantly get over twenty competing networks. The RT-BE88U has the hardware specs to overcome interfering wifi’s. I wasn’t too worried about wifi 6 since my previous wifi 6E router, which I had for only six months, was only able to connect to wifi 6 in direct line of sight. The software is first rate with many settings and info at your disposal. The one recommendation I have is to have your wifi channels fixed which made my connections more stable.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Customer Rating
1
INFERIOR QUALITY/LITTLE IF NO CUSTOMER SERVICE
on December 2, 2024
Posted by: wlpatch1
Verified Purchase:Yes
INFERIOR QUALITY AND LACK OF CONNECTIVITY FOR NUMEROUS 2.4 GH. DEVICES
Response from https://www.asus.comBy CLM, December 4, 2024
Dear Wlpatch1,
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. The router was placed in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices running at 2.4GHz may not work properly with WIFI6 and WIFI7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
We do understand your disappointment with the router and the inconvenience this may have caused if you are experiencing connection problems.
To resolve the unstable connection, please verify the router’s settings matches with your ISP’s modem credentials, verify if the PC or device connecting to the router is working properly and within range to the router, the router is within 30 feet to the ISP's modem, if not wired with a network cable, and ISP's internet service or connection is working properly or stable. The router was placed in a central location within your home, away from walls and obstructions, keep it elevated off the floor and away from electronic devices that may cause interference. Legacy devices running at 2.4GHz may not work properly with WIFI6 and WIFI7, please check updates for these devices. Also, try connecting this manually to either 2.4GHz. Try resetting the router and reconfigure or set up the devices. Also, we recommend updating the router firmware if it is running with an older version. Firmware is available for download at: https://www.asus.com/us/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U.
Should you need further assistance with the product, please email me at cl-rodel@asus.com and I would be more than happy to help. Or, you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: BroWood
Verified Purchase:Yes
So far, the device has worked great. With previous device, had sporadic connectivity and appeared it was on the way out. Have had no inconsistent connectivity with new ASUS device; working as expected. Have never had an ASUS router before, so time will tell but so far so good. Thanks!
Written by a customer while visiting https://www.asus.com
Posted by: Jon.x
Frequency of use:Daily
Verified Purchase:Yes
Just started using this router but right now I really like it. I recently got fiber internet and this router made it work so much better. Setting it up the network and adding devices to it was a breeze. I was blown away by all of the settings available and everything that it will do. Great range all throughout my house don't even need any range extenders for it. Very happy with the purchase
Written by a customer while visiting https://www.asus.com