Customer reviews from https://www.asus.com
ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Average customer rating
4.2
(59 Reviews)
Rating breakdown 59 reviews
5 Stars
40
4 Stars
7
3 Stars
3
2 Stars
3
1 Star
6
82%of customers recommend this product.
(
9 out of
11)
Customer Reviews for ASUS - Dual-Band WiFi 7 AiMesh Extendable Performance Router RT-BE88U - Black
Posted by: Ben G
Frequency of use:Daily
Verified Purchase:Yes
Trash lasted 18 months do not buy this product it sucks
No, I would not recommend this to a friend.
Response from https://www.asus.comBy ASUS Customer Loyalty US Support, September 7, 2026
Dear Ben G,
We regret to learn that you are experiencing connectivity issues with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412005267-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Troubleshooting] Failed Internet access through router https://www.asus.com/us/support/faq/1030645/
We regret to learn that you are experiencing connectivity issues with your device. To troubleshoot this issue, we recommend following the steps in the FAQ below. Should the issue persist, please contact our support team at https://www.asus.com/us/support/CallUs to further investigate the problem or assist with repairing the device.
We stand behind our products and continuously strive to improve our products and processes to achieve customer service excellence. For more information, email us at customerloyalty@asus.com and include the case number "N2412005267-0008" as a reference. We will do our best to resolve your case quickly. Your feedback is very important to us and enables us to improve our support channels. Thank you for choosing ASUS.
Best Regards,
Schottky
ASUS Customer Loyalty US Support
FAQ-[Troubleshooting] Failed Internet access through router https://www.asus.com/us/support/faq/1030645/
Written by a customer while visiting https://www.asus.com
Posted by: Vinchenzo
Frequency of use:Daily
Verified Purchase:Yes
Old DDNS is dead ... No response from support after 4 days.
No, I would not recommend this to a friend.
Response from https://www.asus.comBy CLM, August 24, 2026
Dear Valued Customer,
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience if there was no response after four days you reach out and the inconvenience this may have caused if your old DDNS is dead using the RT-BE88U router. It failed because the old hostnames tied to an older router need proper account binding to transfer over. To resolve this, update the firmware if the router running with an oudated version. Update for the router is posted at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U. Once updated, open the ASUS Router Application, log into your ASUS account, go to Settings > Account Binding > ASUS DDNS, and re-link or import your existing hostname.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Thank you for your comment.
We do understand your dissatisfaction with the quality of your recent customer service experience if there was no response after four days you reach out and the inconvenience this may have caused if your old DDNS is dead using the RT-BE88U router. It failed because the old hostnames tied to an older router need proper account binding to transfer over. To resolve this, update the firmware if the router running with an oudated version. Update for the router is posted at: https://www.asus.com/networking-iot-servers/wifi-routers/asus-gaming-routers/rt-be88u/helpdesk_bios?model2Name=RT-BE88U. Once updated, open the ASUS Router Application, log into your ASUS account, go to Settings > Account Binding > ASUS DDNS, and re-link or import your existing hostname.
We do value our customers and take the negative customer service experience very seriously. This is not the quality of service expected from ASUS. We stand behind our product and continuously strive to improve our approach and processes to achieve customer service excellence. If you need further assistance with the product, please email me at cl-rodel@asus.com and I will be more than happy to help. Or you are most welcome to call Product Support Hotline at: 1(888) 678-3688. Also, you can chat with an ASUS live support agent from the link: https://www.asus.com/us/support/article/1135/.
Thank you for choosing an ASUS product.
Regards,
Rodel
ASUS Customer Loyalty
Written by a customer while visiting https://www.asus.com
Posted by: W.Patrick
Frequency of use:Daily
Verified Purchase:Yes
Once setup, most of my Wi-Fi receivers had trouble holding the signal! The Wi-Fi kept dropping out..then reconnecting saying ‘no internet connection’. Using the previous same ssid and password, only half of my devices reconnected with the new router, the rest I had to completely remove from the system and do a complete install/re-hook up. As I was letting the router do its thing, reading up on it, more of my devices came on line! Having gone through this, this router is now working as advertised!
Written by a customer while visiting https://www.asus.com
Posted by: Aubrey
Verified Purchase:Yes
Work great. Easy setup. Very fast and it just works.
Written by a customer while visiting https://www.asus.com
Posted by: Larry
Frequency of use:Daily
Verified Purchase:Yes
Love the Apps and performance of the Router ... strong signal 3000 sq ft ... good on all 3 levels!
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Janza156
Frequency of use:Daily
Verified Purchase:Yes
A good router with a fairly intuitive app interface and an even better online interface.
Relatively easy to set up; my only negative thing is that the range on this router should be better for something in this price range
Relatively easy to set up; my only negative thing is that the range on this router should be better for something in this price range
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: Anonymous
Frequency of use:Daily
Verified Purchase:Yes
I'm extremely happy with this router. I love the amount of control the ASUS app allows me to have over my home network, and will probably continue purchasing ASUS products for my network needs going forward.
I would recommend this to a friend!
Written by a customer while visiting https://www.asus.com
Posted by: rabell
Frequency of use:Daily
Verified Purchase:Yes
Ultimately, the router is working as expected, perhaps slightly better. This primary issues I had with getting the router set up is the clarity ( or lack of clarity) around how to set it up to do what is needed. Documentation is not clear, functions are buried in screens that may or may not be logically where you would expect. Thankfully, I was able to work with Claude to get the configuration in place, but even wit h that, it was many hours over two days to get I like I wanted it.
Written by a customer while visiting https://www.asus.com