Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
11
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
2
Does not scan a 2-sided doc.
on November 7, 2025
Posted by: GailO
from Roane Co, TN
Pay attention to the scanning capabilities. We didn't and this model does not scan a two-sided document using the document feeder. While it prints one-sided from a two-sided document, it doesn't scan. On-line information indicates there is a menu option to select two-sided to one scan. A chat with Brother rep took several minutes (great service) only to discover this model actually doesn't have this option.
Response from brother-usa.comBy Brother Customer Service, November 12, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Problems
on October 25, 2025
Posted by: Jayay
I used this to replace a Brother printer I'd had for 15 years. This one tripped my circuit breakers every time I tried to print something. Setup was difficult. I had to call the company to help set it up. Finally, right out of the box it was louder than the 15-year old Brother I was replacing. I'm going to give Brother another shot and choose a different printer.
Response from brother-usa.comBy Brother Customer Service, November 5, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having circuit breakers and noise issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Retired owner and still home copier
on June 8, 2025
Posted by: Don Constantini
We be using Brother’s copies at business and homes for couple years and always had good luck with them and they last a while.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Decent but has issues with grabbing too much paper
on June 2, 2025
Posted by: Gustavo
This printer has solid reviews, but it likes to take more than one page in between printing sometimes, which ruins its double sided printing sometimes. This printer is new and used new paper too.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fantastic laser printer
on May 30, 2025
Posted by: John
from Estero Fl
Brothers laser MFC 2820D is a great black only printer. It is so much quicker than other brands and print quality is superb.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unhappy Customer
on May 30, 2025
Posted by: Joseph D Tama
I am not pleased with your product. Previous hp was better. The Staples salesman convinced me that it was better when I couldn't get my usual hp (unavailable at the time) Your machine pulls in the paper to be copied and always turns it so that a crooked copy appears. i need to copy it again and sometimes again, If I create excessive copies (20 or 30), your exit area does not hold it properly.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on May 28, 2025
Posted by: Sally
from Brooklyn NY
It’s a wonderful printer, print out very quickly very clear and I’m glad I bought it. Definitely recommend it.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great printer
on May 28, 2025
Posted by: Jules
Easy set-up and quiet. Sample cartridge doesnt print a lot. Have a back up. Cartridge are a bit on the high side.
Written by a customer while visiting brother-usa.com