Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
11
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
4
Duplex printing on both sides when photocopying
on March 16, 2026
Posted by: Bob H
I'm pleased with the features of this printer, except for the fact that it doesn't support duplex (printing on both sides of a sheet) when using the copy function. It does support it when printing a file from my PC.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great touchscreen display.
on March 11, 2026
Posted by: Richard
Another dependable brother printer. I love the LED display because it makes the menu a lot easier.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Brother Multifunction Laser
on March 9, 2026
Posted by: Happy Camper
I love this multifunction laser. It is quiet and quick printing. The scanning and copying are real conveniences. It was intuitive to setup and learn the functions. The only "problem" was getting used to a different way of doing actions. I was getting very disillusioned with my HP printer and it finally literally burned up.
Written by a customer while visiting brother-usa.com
Customer Rating
5
OWNER
on March 8, 2026
Posted by: NICKNAME
from Spring, Texas
This is a great asset to any household! Easy to set up and easy to operate across "ALL" devices on any home network
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love it!
on March 7, 2026
Posted by: auntsuzie
from Dallas, TX
Got this model a couple months ago to replace my old Brother printer that was wearing out. I really like this new all in one duplex. The print quality is excellent, and so easy to use for printing, copying and scanning. Step up took only a couple minutes and was super easy to do. Easy to print from the Brother app on my phone or from my PC.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Printer +, clearing errors very difficult
on March 5, 2026
Posted by: RoBa
Mostly I love the printer. However, the software connection has become increasingly unstable, creating many printer errors which freezes up the access to printing and requires many reboots of both computer and printer to clear the problem print job from the print queue. Were it not for that, it would be perfect!
Response from brother-usa.comBy Brother Customer Service, March 17, 2026
We appreciate your feedback regarding the Brother MFC-L2820DW. If you are still having difficulty with your machine we would love to help.
Please contact Brother Customer Service at:
https://www.brother-usa.com/support
Please contact Brother Customer Service at:
https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
print problems
on February 26, 2026
Posted by: David
lots of print command problems. most programs don't print, must save to adobe and print
Response from brother-usa.comBy Brother Customer Service, February 27, 2026
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
5
Much reduced cost of ink
on February 22, 2026
Posted by: Sara
Very happy with this printer, and the reduced cost of cartridges over inkjet printers
Written by a customer while visiting brother-usa.com