Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
11
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
1
Printer issue
on November 20, 2024
Posted by: JJ Al
The toner cartridges do not last as they are suppose to
Response from brother-usa.comBy Brother Customer Service, November 22, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having toner yeild not as expected with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
Written by a customer while visiting brother-usa.com
Customer Rating
4
Just shy of Great
on May 1, 2025
Posted by: Bazarov
from Vermont
Good Price for machine and toner price is OK (not great but OK). Set-up was easy and I can print remotely from my phone or laptop.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Power failure requires reconnection to the network
on May 19, 2025
Posted by: None
from Florida
It's great except for just one thing. I wish the printer would be smart enough to remember it's wifi connection, and reconnect itself to the network on it's own after a power failure.
Written by a customer while visiting brother-usa.com
Customer Rating
1
PRINT QUALITY
on May 20, 2025
Posted by: Michael A
from las vegas, nv
the print quality is either too dark in contrast or too light. NO HAPPY MEDIUM QUALITY
Written by a customer while visiting brother-usa.com
Customer Rating
2
Disappointed customer
on February 17, 2026
Posted by: Marcia
from Los Angeles, CA
Unfortunately, there are frequent jams; the ink runs our quickly although I don't print out more than 1 or 2 pages at a time. The quality of printing is poor. The guide doesn't keep envelops straight..... etc. etc.
Response from brother-usa.comBy Brother Customer Service, February 18, 2026
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL2820DW. We sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
Help
on April 11, 2026
Posted by: Buddy
This is a great printer when it works. But suddenly it stopped scanning and I. Can’t figure out why
Response from brother-usa.comBy Brother, Brother, April 14, 2026
I am sorry to hear about this experience with the Brother MFCL2820DW unit. We'd like the opportunity to help with a resolution. Please contact our team at :
https://www.brother-usa.com/contact-us
https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
3
Setup Nightmare
on April 13, 2026
Posted by: Scott L
from Illinois
Do like the machine but set up was just a nightmare. Took hours getting things downloaded and finally working. I would avoid this next time.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Just wanted a simple printer
on April 21, 2026
Posted by: Bea Betty
from San Rafael
Horrible to pair with MacBook for scanning!!!! Not easy to set up either.
Response from brother-usa.comBy Brother, Brother, April 23, 2026
We are sorry to hear about this inconvenience. If you are still experiencing the issue, please contact our Technical Support team at:
https://www.brother-usa.com/contact-us
https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com