Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
11
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
2
Unhappy Customer
on May 30, 2025
Posted by: Joseph D Tama
I am not pleased with your product. Previous hp was better. The Staples salesman convinced me that it was better when I couldn't get my usual hp (unavailable at the time) Your machine pulls in the paper to be copied and always turns it so that a crooked copy appears. i need to copy it again and sometimes again, If I create excessive copies (20 or 30), your exit area does not hold it properly.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Problems
on October 25, 2025
Posted by: Jayay
I used this to replace a Brother printer I'd had for 15 years. This one tripped my circuit breakers every time I tried to print something. Setup was difficult. I had to call the company to help set it up. Finally, right out of the box it was louder than the 15-year old Brother I was replacing. I'm going to give Brother another shot and choose a different printer.
Response from brother-usa.comBy Brother Customer Service, November 5, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having circuit breakers and noise issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
1
Black Ink Only
on May 12, 2025
Posted by: Mend
I bought this printer for for a project office not knowing that it only prints black. Now I'm stuck with it!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unpredictable printer. Difficult to use. Poor prin
on April 4, 2025
Posted by: J Munoz
from Houston, Texas
Printer has poor wi-fi connectivity issues. Printer not connecting easily to pc laptop. Also, unpredictable. Numerous print copies will suddenly print!
Response from brother-usa.comBy Brother Customer Service, July 29, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having some issues with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
2
Does not scan a 2-sided doc.
on November 7, 2025
Posted by: GailO
from Roane Co, TN
Pay attention to the scanning capabilities. We didn't and this model does not scan a two-sided document using the document feeder. While it prints one-sided from a two-sided document, it doesn't scan. On-line information indicates there is a menu option to select two-sided to one scan. A chat with Brother rep took several minutes (great service) only to discover this model actually doesn't have this option.
Response from brother-usa.comBy Brother Customer Service, November 12, 2025
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
The issue I am having is on the software update
on May 30, 2024
Posted by: M Loffredo
I love the printer - it works fast and it prints nicely
Response from brother-usa.comBy Brother Customer Service, May 30, 2024
We understand you're experiencing software update issues with your Brother MFCL2820DW machine. We'd like to help. Please contact our Customer Service department and we will work with you to resolve these issues. Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Basic Printer at a Fair Price
on October 23, 2024
Posted by: Geoffrey26
from Northern New England
Nice price. Fully functional. Quiet. The toner cartridge replenishment system seems good. Drawbacks: printing of envelopes requires the back to be opened and two switches disengaged. Brother assumes that the printer is standing in an open space. To print envelopes the user (me) must pull the printer away from wall to allow sufficient space to prepare it for envelopes. Then, return the tabs and close the door. The set-up process was confusing. Printed guidance enclosed with the printer was not accurate. On-line guidance (esp. YouTube) was better.
Response from brother-usa.comBy Brother Customer Service, October 24, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
court reporter
on November 14, 2024
Posted by: Bebe
For starters, I received a notice to update firmware. Begin following instructions to do so and am asked for
password, look on back for PWD. Okay. Locate that, screenshot it, and enter. Replies "incorrect password", repeated again and again and again. No luck. So my machine does not recognize password located on machine And, no, password was never changed.
password, look on back for PWD. Okay. Locate that, screenshot it, and enter. Replies "incorrect password", repeated again and again and again. No luck. So my machine does not recognize password located on machine And, no, password was never changed.
Last Brother MFC I had was sooo much better. This one has already begun squeaking when printing!
Response from brother-usa.comBy Brother Customer Service, November 18, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having firmware password and squeaking noise when printing issues with the Brother MFCL2820DW. I apologize for any inconvenience this issue may have caused you. We can help with that.
NOTE: For the password, the next step would be to reset the network card. If the machine is connected wireless then after resetting the network card it would need to be connected back to your wireless network.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185651
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185669
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/152494
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185665
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/151611
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
NOTE: For the password, the next step would be to reset the network card. If the machine is connected wireless then after resetting the network card it would need to be connected back to your wireless network.
I have included a link to the FAQ answer that should assist you. Please follow all the steps listed in the following link:
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185651
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185669
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/152494
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/185665
Answer Link: https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/151611
If you still have difficulties please contact Brother Customer Service at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com