Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
11
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
5
Brother too pushy
on October 28, 2024
Posted by: Customer
I’m very happy with the product and very happy with the phone support I’ve received from brother. What I am extremely unhappy about is the relentless continuous prodding by brother to get me to subscribe to monthly toner deliveries. It is never ending, via email and from within brother supplied windows apps/utilities provided with the product. I’ll buy toner from you when I’m good and ready, thank you very much! I’m so frustrated by this that it may preclude me from purchasing from brother again, even though I’m am very happy with the product.
Response from brother-usa.comBy Brother Customer Service, October 1, 2024
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
3
Basic Printer at a Fair Price
on October 23, 2024
Posted by: Geoffrey26
from Northern New England
Nice price. Fully functional. Quiet. The toner cartridge replenishment system seems good. Drawbacks: printing of envelopes requires the back to be opened and two switches disengaged. Brother assumes that the printer is standing in an open space. To print envelopes the user (me) must pull the printer away from wall to allow sufficient space to prepare it for envelopes. Then, return the tabs and close the door. The set-up process was confusing. Printed guidance enclosed with the printer was not accurate. On-line guidance (esp. YouTube) was better.
Response from brother-usa.comBy Brother Customer Service, October 24, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed.
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Thank you for being a Brother customer. Please know that we will be here, should you need to contact us in the future. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great machine, so so software.
on October 15, 2024
Posted by: Cellini
from Honolulu
This machine performs very well in all respects. It works well with the Mopria app, while Brother app seems to generate print spooling errors.
Written by a customer while visiting brother-usa.com
Customer Rating
5
You can depend on Brother MFC products
on October 7, 2024
Posted by: Will Perry
Purchased to replace an old MFC Brother. Works very well!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Wonderful
on October 6, 2024
Posted by: The Guy from Philly
from Coopersburg, PA
Wonderful machine wonderful price wonderful software.
Written by a customer while visiting brother-usa.com
Customer Rating
4
ALL NECESSARY PROPERTIES/EXPECTATIONS BY FAR !! ;)
on September 23, 2024
Posted by: HARTOTEX
HIGHLY RECOMMENDED JUST ACQUIRED RECENTLY & STILL LEARNING THE POSITIVE ASPECTS
-NO SERIOUS ISSUES.!! ;)
-NO SERIOUS ISSUES.!! ;)
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great home printer
on September 22, 2024
Posted by: Carol
This printer is easy to set up, no issues with connecting to iPads, laptop. Prints fast. Just what I needed for home printer.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great Features To Date... ;-) -BCS
on September 13, 2024
Posted by: HartOtex
Seems SATISFACTORY..!!! (ON THIS END...Currently?!!) -Just Recently Purchased..;-) -Will Give Updates ... ;-) If Needed... -BCS...(HartOtex)
Written by a customer while visiting brother-usa.com