Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
11
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
3
can't download software
on January 3, 2025
Posted by: Judy
from Tyrone, PA
I have had my printer for a month and I can't figure out how to connect wireless so I have not been able to download my software to use the fax and scanning features. I have called three time to the help desk and have not gotten a return call. Not sure where to go from here.
Response from brother-usa.comBy Brother Customer Service, January 6, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DWXL. We appreciate your feedback. I’m sorry to hear that you are having connectivity and software issues with the Brother MFCL2820DWXL. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DWXL
https://www.brother-usa.com/support/MFCL2820DWXL
Written by a customer while visiting brother-usa.com
Customer Rating
5
It has everything I need and is very practical. Hi
on January 1, 2025
Posted by: ROMERO
the best investment..It has everything I need and is very practical. Highly recommended.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Can't update
on December 17, 2024
Posted by: Wesley village
from Painesville, Ohio
I tried to update the password on the back of printer is not working to let me update.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Excellent printer, but password issue!
on December 10, 2024
Posted by: Mike A
Great printer, but I ran into an issue during setup. The printer instructed me to choose my own device password to replace the default. I did it on the touchscreen, quite precariously as you can’t really tell what button you pressed, or see what you’ve typed. But I entered it again, so figured I must have gotten it right.
Later in trying to access all settings through the mobile app, and when updating firmware, at asked for my password (that id just created). I copied and pasted from my password manager app, but it didn’t work. Tried multiple times. Eventually had to reset the printer and go through the whole setup process again, pairing mobile devices, setting preferences, etc. What a pain!
After creating a new password a second time, it still doesn’t work in use! Beyond frustrating! Eventually I have the sense to type it in manually, and guess what? It works.
Brother, great printers, but two requests - don’t automatically blank out the text when entering passwords so we can see what we’re typing, and let us copy and paste. I feel like it’s 2010 manually entering a complex password every time I want to go into the advanced settings.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Great printer
on December 5, 2024
Posted by: Edward
Wireless was no problem. Double sided printing is awesome. Worked out of box.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Finally. Reliable, affordable and hassle free!
on November 30, 2024
Posted by: RRZprinter
from 33990
Works perfectly every time. I purchased an HP just a year ago, and it was simply ridiculous. 6 service calls, and it never resolved. They refused to honor warranty, etc. In the trash it went. However, the Brother is another story. Works every time, perfectly. Scan utility is perfect. No paper jams, ever. By and far superior to HP. Glad I found a solution!
Written by a customer while visiting brother-usa.com
Customer Rating
5
New fan
on November 22, 2024
Posted by: Mike W
from North Carolina
I have left HP for Brother. Already saving money on ink!
Written by a customer while visiting brother-usa.com
Customer Rating
1
Printer issue
on November 20, 2024
Posted by: JJ Al
The toner cartridges do not last as they are suppose to
Response from brother-usa.comBy Brother Customer Service, November 22, 2024
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. I’m sorry to hear that you are having toner yeild not as expected with the Brother MFCL2820DW. I sincerely apologize for any inconvenience this issue may have caused you. We’d like an opportunity to help. Please contact us directly at:
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
https://www.brother-usa.com/support/MFCL2820DW
Please be advised, the Brother MFCL2820DW comes with starter toner the yeild about 700 pages.
Genuine Brother toner cartridges are produced with a specific amount of toner to yield the following:
- TN830 Standard Toner, Black - approx. 1,200* pages (black)
- TN830XL High Yield Toner, Black - approx. 3,000* pages
- TN830XL2PK High Yield Toner, Black Twin Pack - approx. 3,000* pages each cartridge
*The approximate toner yield is in accordance with ISO/IEC 19752 (Letter/A4).
The number of pages that can be printed with a toner cartridge is affected by several factors, including paper size, number of pages per print job, amount of print on each page, font size, and print content (graphics, charts, etc.). It's important to remember that a typical printed document is one letter-size (8.5" x 11") page with 4% - 5% print coverage.
Below is a link with more information on Toner yield not as expected.
https://help.brother-usa.com/AgentWeb/api/contextmanager/v.32410250004/workspaceContext/workspace/processedPrint/Answer/186203
Written by a customer while visiting brother-usa.com