Customer reviews from brother-usa.com
Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Average customer rating
4.2
(183 Reviews)
Rating breakdown 183 reviews
5 Stars
115
4 Stars
26
3 Stars
21
2 Stars
10
1 Star
11
Customer Reviews for Brother - MFCL2820DWXL Copy/Fax/Print/Scan XL Compact Laser Monochrome All-in-One Printer - Black
Customer Rating
5
A no hassle printer - really
on February 1, 2025
Posted by: Sam I Am
from Oregon
After spending too much on ink and dealing with near constant inkjet problems (paper not feeding, scanning crooked, print not clear enough...), I chose this printer. I don't miss color, love the clear type, duplex printing is seamless, scanning is flawless, no midnight ink runs, I love this printer. For my small business, it's priceless. Great value.
Written by a customer while visiting brother-usa.com
Customer Rating
4
need to find out how to retrieve recent faxes sent
on January 31, 2025
Posted by: Sun tide
from san diego
could not find out how to print fax report for recent faxes sent
Written by a customer while visiting brother-usa.com
Customer Rating
3
Issues with Apple
on January 29, 2025
Posted by: Anonymous
from Michigan
This printer works as described in terms of print ease and quality, setup, etc. However, there is a slight problem when working on an Apple system. One cannot set a default and have it hold. After waiting days for Brother support to answer me, they blamed it on Apple. To this day, I have to do six extra steps to print an envelope from the manual feed. This would have been nice to know in advance because I would have purchased a different model or printer. I hope this helps someone else avoid this problem.
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Brother MFP L2820
on January 27, 2025
Posted by: jchastain
The machine was quite noisy especially when dialing a fax message. Once you send the fax there was no notification that the fax had been successfully sent or failed. I had trouble printing labels successfully as the print was skewed and unusable. I found it unusually cumbersome to print envelopes as you must open the rear door and make some adjustments. The display blacked out and only appeared as you were attempting a print, fax or scan job.
Response from brother-usa.comBy Brother Customer Service, February 3, 2025
Thanks for taking the time to review your experience with the Brother MFCL2820DW. We appreciate your feedback. If you still need assistance, we would like to help. Please contact the Brother USA support team at: https://www.brother-usa.com/support
Written by a customer while visiting brother-usa.com
Customer Rating
3
scan option not user friendly
on January 26, 2025
Posted by: chris
nice printer but the scan option is not user friendly still cant figure out how to scan
Response from brother-usa.comBy Brother Customer Service, January 30, 2025
We understand you're experiencing issues scanning with your Brother MFCL2820DW machine. We'd like to help. Below is a FAQ that may help you with this issue:
https://help.brother-usa.com/app/answers/detail/a_id/185179
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/185179
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother MFC-L2820DW
on January 23, 2025
Posted by: S Raskin
from Richmond TX
Very efficient printer. Easy to set up and connect.
However, one shortcoming is the fact that it does not have a USB port to use a a print port or as a scan to to port.
However, one shortcoming is the fact that it does not have a USB port to use a a print port or as a scan to to port.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Brother L2820DW Printer Review
on January 20, 2025
Posted by: Michael
from Connecticut
Printer working good after setup. Setup process made difficult by lack of printed user manual like previous model. Had to stumble through online information from Brother and Microsoft. Not instantaneous by any means. Allow plenty of time. Looking forward to it being as reliable as the 7820N which still works fine but no driver available for Windows 11
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fantastic printer
on January 18, 2025
Posted by: Melanie
from Idaho
It was easy to setup and the app makes it easy to use. The printed pages look great.
Written by a customer while visiting brother-usa.com