Customer reviews from singer.com
Singer - 7285Q Patchwork Sewing and Quilting Machine - White
Average customer rating
4.3
(299 Reviews)
Rating breakdown 299 reviews
5 Stars
204
4 Stars
45
3 Stars
14
2 Stars
10
1 Star
26
87%of customers recommend this product.
(
141 out of
162)
Customer Reviews for Singer - 7285Q Patchwork Sewing and Quilting Machine - White
Posted by: Liz
from Los Angeles
Verified Purchase:Yes
I received a used and dirty machine. I even found an unknown hair in the machine. Never trusting singer ever again.
Written by a customer while visiting singer.com
Customer Rating
1
Terrible machine
on August 20, 2014
Posted by: Jeff
from unknown
Verified Purchase:No
This machine is so terrible, no one is really selling it any more. I have owned my Patchwork for 14 months and I had to take it the warranty shop TWICE for a new motor. I owned the machine for one month when the motor had to be replaced the first time. It took Singer THREE months to replace the motor. Then, in less than one year from the time the first motor was replaced, it now needs a second new motor. I am certainly glad this machine is no longer on the market.
Written by a customer while visiting singer.com
Customer Rating
1
Terrible machine
on July 16, 2019
Posted by: Disappointed
from Illinois
Verified Purchase:No
Hesitates when you start out. Foot pedal receptacle being in the front broke internally soon after purchase. Supposed to be for quilting- good luck fitting a quilt in this machine! The free arm quilting attachment has a tiny metal piece that pops out continually making it impossible to use it. DON'T buy this Singer!!!
Written by a customer while visiting singer.com
Posted by: SwetShe
from Kansas City, Mo
Verified Purchase:Yes
Sometimes I think this sewing machine was made backward. I don't like where the cord is located in the front on the side. I don't like how the machine hesitates to move. The door on the left side does not open so I have to use a seam ripper to get the thread in between. These are the things I don't like about this sewing machine. Now the machine does sew good, I also like the different designs, but I have to buy all the attachments that did not come with the machine.
Written by a customer while visiting singer.com
Posted by: Dee5
from Columbus Oh
Verified Purchase:Yes
I am extremely frustrated with this product. I have been sewing for more than 50years and struggle just to thread the needle. It is not intuitive and every video I have watched has someone’s fingers covering the part where I get stuck. If I could send it back I would.
No, I would not recommend this to a friend.
Response from singer.comBy Velma, Customer Care, February 15, 2022
Your review is very concerning to us and we sincerely apologize for the issues you've had with your purchase. Your satisfaction is what we strive for, and we would love the chance to work with you to resolve your issues. Please contact our customer care team at: https://www.singer.com/email-us, and put ”Review -SH” in the “Topic” line. Please be sure to indicate your concerns in the “Description”, as contact information and other specifics are not accessible from reviews. One of our Customer Care agents will follow up with you. Thank you.
Written by a customer while visiting singer.com
Customer Rating
1
New machine with no manual means it doesn't work.
on September 13, 2023
Posted by: Gail H
Verified Purchase:Yes
This machine gets this review because I don't have an operating manual. Thus, I have no way to use my new machine. Not all people who buy machines have internet access. I do, but I have not been able to find a manual online.
Response from singer.comBy Carrie, Carrie, October 4, 2023
Thank you for bringing this to our attention. We’re sorry you had a bad experience. We’ll strive to do better.
Written by a customer while visiting singer.com
Customer Rating
3
Easy to thread
on June 26, 2021
Posted by: Bstence
from Waukee, iowa
I bought this 2 months ago. I did not get a DVD or manual to know how I can use this machine.
I would recommend this to a friend!
Response from singer.comBy Maxine, Customer Care, June 27, 2021
The Singer Patchwork model 7285Q sewing machine does not come with a DVD and along with many other home product manufactures around the world, Singer has joined the 'Green Initiative'. A Quick Start Guide is included with your machine to provide basic steps for getting started on your new Singer. A free download of the complete user's manual is available at the link below. Please use this link to locate your manual:
https://www.singer.com/support .
There are also Owners Videos for the Singer Patchwork model 7285Q sewing machine, at the bottom of the page, at the web address below: https://www.singer.com/Patchwork-7285Q-Sewing-Quilting-Machine?search_referer=global_search
If you have additional questions please contact us at: https://www.singer.com/Contact-Us and one of our Customer Care representatives will be happy to assist with you.
https://www.singer.com/support .
There are also Owners Videos for the Singer Patchwork model 7285Q sewing machine, at the bottom of the page, at the web address below: https://www.singer.com/Patchwork-7285Q-Sewing-Quilting-Machine?search_referer=global_search
If you have additional questions please contact us at: https://www.singer.com/Contact-Us and one of our Customer Care representatives will be happy to assist with you.
Written by a customer while visiting singer.com
Posted by: Russett
from Oklahoma
Verified Purchase:Yes
I have not been able to use my machine yet because I had to order a manual. It’s so disappointing that you have quit supplying them with a new machine. I found a manual and had to order it. I’m not computer literate enough to be able to use an online copy.
Response from singer.comBy Sherry, Customer Care, February 15, 2023
We are grateful that you took the time to leave us a review. Your feedback helps us to improve service for everyone.
Written by a customer while visiting singer.com