Hello jj_conkle,

We understand your frustration as we know your time is valuable. Our team has been working tirelessly to try and get to each waiting customer while giving everyone the attention their request requires and deserves. We want nothing less than to be able to assist our customers as quickly as possible. We can assure you that the delays currently taking place are not typical under normal circumstances. We have been receiving understanding and patience from many of our customers through this difficult time which has been appreciated; we hope you will come to understand and bear with us as well. We know that this is not an ideal situation. If you have not yet heard back from us, please check your junk/spam folder our response may have landed there. If you are willing, please send a second request and ensure that your request has been submitted to info@greenworkstools.com and one of our team members will be in contact with you at the earliest opportunity to discuss this matter. We can also be reached at 1-888-909-6757. Currently, our hours of operation for our helpline are Monday to Friday 9 AM - 5 PM EST. You can always ask us questions as well using the Q&A section on our website. Thank you for your understanding and patience.