Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
882
4 Stars
191
3 Stars
33
2 Stars
29
1 Star
42
93%of customers recommend this product.
(
898 out of
966)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Posted by: Douglas430
Verified Purchase:Yes
Cuts as good as the gas two i used to have! Only limits is the battery. I have 2 and that gets me through most jobs. Would i buy it again ?, absolutely....
Written by a customer while visiting greenworkstools.com
Posted by: Jeff17
from Maine
Gender:Male
Verified Purchase:Yes
Plenty of power and the 10” chain is quite sufficient. A good value.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Nj
Verified Purchase:Yes
Very powerful but chain fell off 3 times on first use. Very frustrating.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Care, May 18, 2021
Hello Larse,
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. Please note that this product carries a 4-year warranty from the date of purchase. Wearable parts carry a 90-day warranty against wear and tear. If you notice any of these parts missing or you are still experiencing issues, we would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS). All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Posted by: Tim the tool guy
from Lansing Michigan
Gender:Male
Verified Purchase:Yes
By far the best lawn tool I have ever bought. Easy to use and cuts very well. Battery lasts till I'm ready to put it down then recharges quite fast. No more gas and oil. Environment friendly.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: KLH1
from Cullman AL
Verified Purchase:Yes
I like the chain saw. I have only used it a little so far but it seems to work well and I like not having to deal with mixing gas and oil.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Posted by: Shep01
from Big rapids, mi
Gender:Male
Verified Purchase:Yes
The chainsaw works great. Run time is a little short, but I have a second battery. The wrench for the saw was not in the box.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very useful tool
on May 11, 2021
Posted by: Whatfor
from Minnesota
Gender:Male
I bought this saw a year ago to maintain trails on a heavily wooded 25-acre property in NW Minnesota. It has performed very well cutting standing trees and deadfall up to about 12" diameter or occasionally a little bigger and including hardwoods and pine. It's lightweight, quiet, starts easily, and shuts down immediately when binding occurs during a cut. One charge usually outlasts my will to saw: about an hour of steady work. I also have a GW 60-volt string trimmer for about 3 years and I've been happy with that tool as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Northforkfarmer
Verified Purchase:Yes
Works ok. Maybw it needs the bigger battery.. idk. I use it around the sawmill cutting limbs and knots. Sometimes it will just stop midway thru a cut. I have to let off the trigger for a minute then resume. It could be better.
Response from greenworkstools.comBy Greenworks, Customer Care, November 10, 2021
Hello Northforkfarmer,
Thank you for your feedback. Sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. Sorry to hear that your purchase fell below expectations and would like to hear more about your experience to see how we can do better in the future. Please give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com