Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
882
4 Stars
191
3 Stars
33
2 Stars
29
1 Star
42
93%of customers recommend this product.
(
898 out of
966)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Customer Rating
1
Very light duty but I works. I guess it needed 2 screws to hold the bar
on August 12, 2021
Posted by: DougG123
from Atlanta GA
Gender:Male
Verified Purchase:Yes
Chain came off at least 5 times in first 30 minutes. It has only 1 stud holding the bar in place. It might work better with 2 studs. I tried tensioning the chain more loose and more tight - the best I could do was tighten it then drop back 1/2 turn on tensioner screw. I like that it has a long pole and has the battery in the base part so the chainsaw part isn't too heavy.
It is pretty light duty.
It is pretty light duty.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 13, 2021
Hello DougG123,
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer, and finally the c-clip/retaining ring. These parts are imperative when it comes to keeping the chain on. If you notice any of these parts missing or you are still experiencing issues, please kindly visit our website and use the customer contact page to send us a message or give us a call at 1-888-909-6757, we would be happy to assist you with this matter!
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar, and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer, and finally the c-clip/retaining ring. These parts are imperative when it comes to keeping the chain on. If you notice any of these parts missing or you are still experiencing issues, please kindly visit our website and use the customer contact page to send us a message or give us a call at 1-888-909-6757, we would be happy to assist you with this matter!
Written by a customer while visiting greenworkstools.com
Posted by: Rob Z
from Connecticut
Gender:Male
Verified Purchase:Yes
Very good saw with plenty of power. The battery does not last too long when taking on larger trees. Perfect for homeowners, not so much for pros.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Wow! May Be Best Tool Ever
on August 12, 2021
Posted by: PaulieD
from Reisterstown, MD
Added the Pole saw to my growing Greenworks 60v collection. Just an amazing tool. A bit of a learning curve to understand how to safely cut with this but after you get the hang of it you’ll question how you ever got by without it. Same chain gauge as the regular saw, so picked up the right file set to keep both sharp. Cuts like butter - did up to 10 inch diameter.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Fort Wanye, IN
Gender:Male
Verified Purchase:Yes
I owned an earlier model of this exact chainsaw (where the battery was perpendicular to the blade, so the overall chainsaw was wider). I bought this "new" version of the chainsaw because I put the previous model through its paces, and knew where the "failure" points were. I can confidently say that this new model addresses MOST of the issues I had.
The first issue was the cap on the bar and chain oil container. On the previous model, the opening of the container was prone to cracking/splitting, making it hard to screw the plug back in. This new model appears to have addressed that by reinforcing the chamber entrance; Putting the cap back in is smooth and easy.
The second issue was that the T Handle tool that comes with the chainsaw was easy to misplace, as there was no place on the actual chainsaw to store it. This new model solved that by adding a rubber attachment to the handle for you to store the T Handle tool, placing it out of the way but allowing you to keep it with the machine.
While I'm not sure if this was an issue (because I never had to test it on the old model), I can say that the chain brake lever on the new model is much stiffer and stronger. It makes me feel more confident that the brake WILL stop the blade if I'm ever in the unfortunate situation where the entire chainsaw gets kick back up towards me.
Unfortunately, there's one issue that doesn't appear to have been solved: The chainsaw will leak out any bar and chain oil in it, even when the tool is resting unused. While being a waste of oil, I'm more upset about it making a mess, and have taken to laying the tool down sideways (blade side up) on a paper towel to reduce the mess.
I also wish that there was a way to hang this chainsaw up on the wall (via a loop on the back handle) for easier storage. But even if there was one, I might not use it knowing that the tool consistently leaks out bar and chain oil (unless I want to drain the tool completely after I'm done using it).
Overall, this is a great electric chainsaw that does its job well, and is compatible with my other 60v Greenworks Tools. The newer model addresses most of the issues I had with the older 60v 16" Chainsaw model, but there are still issues I wish had been addressed. I'm satisfied when I'm using it, even if I have quibbles when its not in use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Jon Grav
from Falmouth, Maine
Verified Purchase:Yes
Impressed with the power. This chainsaw is good for small-medium trees and maintenance. I do recommend checking the chain tightness and clean the machine after a few hours of use.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 11, 2021
Hello,
Thank you for taking the time to share your experience and feedback with other consumers! We are so glad to hear that you have been enjoying this product.
Thank you for taking the time to share your experience and feedback with other consumers! We are so glad to hear that you have been enjoying this product.
Written by a customer while visiting greenworkstools.com
Posted by: Parman
Verified Purchase:Yes
Have just used the hedge trimmer so far. Works great for reaching into very wide shrubbery. However, a little heavy with the extension pole installed.
Written by a customer while visiting greenworkstools.com
Posted by: Patsy J
Verified Purchase:Yes
Very friendly and easy to use. I have trim several trees with ease. Tree limbs as large as 3" in diameter. The battery holds up great and I am also able to use with my two weed eaters.
Written by a customer while visiting greenworkstools.com
Posted by: UNLV Dad
Verified Purchase:Yes
This is my 5th backyard tool from Greenworks. I can’t say enough in the advantage of using batteries and being able to use across all the tools. The quality of the tools and the ease of use is excellent.
Written by a customer while visiting greenworkstools.com