Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
243
4 Stars
47
3 Stars
6
2 Stars
6
1 Star
13
96%of customers recommend this product.
(
240 out of
250)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Posted by: Nektarios
from Jordanville, NY
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Superb quality. Great power in a gasless chainsaw.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
on July 27, 2024
Posted by: GCEC
[This review was collected as part of a promotion.] Can’t keep the oiler working every time I use it the oiler won’t work
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, July 29, 2024
Hello GCEC.
Thank you for reaching out to us.
The oil reservoir has a sponge inside as a filter. Make sure to only use bar and chain oil. Check the cap to make sure the hole inside the cap is clear (if applicable). Try loosening the cap to loosen pressure and turn the oil cap clockwise and press the tab down to close. Run the unit 1-2 minutes before each use. The whole oil tank will last for approximately 20- 40 minutes.
Please use only bar and chain oil. Do not use dirty, used or contaminated oil. Damage can occur to the bar or chain.
We have shared our chainsaw and operation guide. Videos included are not a substitute for reading the operator manual. For more detailed instructions and safety warnings consult the operator manual provided.
https://youtu.be/WJOGDpSPzJM
We hope this information has helped. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Thank you for reaching out to us.
The oil reservoir has a sponge inside as a filter. Make sure to only use bar and chain oil. Check the cap to make sure the hole inside the cap is clear (if applicable). Try loosening the cap to loosen pressure and turn the oil cap clockwise and press the tab down to close. Run the unit 1-2 minutes before each use. The whole oil tank will last for approximately 20- 40 minutes.
Please use only bar and chain oil. Do not use dirty, used or contaminated oil. Damage can occur to the bar or chain.
We have shared our chainsaw and operation guide. Videos included are not a substitute for reading the operator manual. For more detailed instructions and safety warnings consult the operator manual provided.
https://youtu.be/WJOGDpSPzJM
We hope this information has helped. Should you have any questions or warranty needs, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Love this Chainsaw
on July 14, 2024
Posted by: ThatGuy84
from Macon, Ga
Gender:Male
[This review was collected as part of a promotion.] Was kind of skeptical about it but it Shirley tricked me I love this thing did a great job with recommend to anybody
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
I can use my existing batteries
on June 29, 2024
Posted by: sgpjroh
from Oberlin, Ohio
Gender:Male
[This review was collected as part of a promotion.] I just got this delivered to my home today. I opened it up. The packaging was just fine. I read the book and then put chain oil in it. I popped in one of my batteries from my existing Greenworks lawn batteries. I checked the tightness of the blades and went out to cut a bit. I have two large felled 17 inch in diameter tree limbs. 14 inch chainsaws were not really doing a good job. This did a few good cuts. The battery may have went down pretty quick but it was much lighter, quieter, and less of a mess. I like the fact that I don't have to buy gas. I will take my time and switch batteries out and I'll get the job done.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Flint H
from Texas
Gender:Male
Verified Purchase:Yes
The only reason I am giving this equipment a 9 is because the pole trimmer was missing the cap for the bar oil reservoir.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Chainsaw outlasts my energy
on June 5, 2024
Posted by: TimmyZ
from Minnesota
Gender:Male
[This review was collected as part of a promotion.] My third 60v chainsaw came this week.I have two 18 inch now and one twenty inch saw. This afternoon I cut down and bucked 6 Box Elder trees, average 8 inch diameter, with just the new saw, that is until I pinched the chain on the last stump and had to bring out one of my other saws to complete the job. The 5 amp hour battery was amazing, lasting through 80 percent of the work. I get worn out before I run out of batteries.
One thing I like that is different from gas chainsaws, besides the quiet, is with gas, I always felt like I didn't want to stop the saw before it ran out of gas, because I would never know if I could start it again. Probably just me, but keeping it tuned was always challenging. But with battery, you can cut awhile, then clean up some of the mess and rest, then go again, because you know it will start. I feel that makes me safer in that I'm not walking around in all the slash and tripping with a running saw. Got rid of all my gas saws last year, and haven't regretted it a bit. I burn about 3 cords oak per winter, and cut probably double that just cleaning up my woods.
One thing I like that is different from gas chainsaws, besides the quiet, is with gas, I always felt like I didn't want to stop the saw before it ran out of gas, because I would never know if I could start it again. Probably just me, but keeping it tuned was always challenging. But with battery, you can cut awhile, then clean up some of the mess and rest, then go again, because you know it will start. I feel that makes me safer in that I'm not walking around in all the slash and tripping with a running saw. Got rid of all my gas saws last year, and haven't regretted it a bit. I burn about 3 cords oak per winter, and cut probably double that just cleaning up my woods.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Cheaply made plastic toys for children
on May 23, 2024
Posted by: Skysleeper
[This review was collected as part of a promotion.] Do not buy a greenwoorks tool for anything. They are always on sale for a reason. Cheaply made and engineered. Both times I tried to save money on their worthless junk and ended up buying something else to replace greenwoorks. Just don't do it. Or you will be sorry.
Response from greenworkstools.comBy Greenworks, May 27, 2024
Hello Skysleeper,
Thank you for your review. We are not sure what specifications you are referring to, but we regret to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you. If you have further questions and would like us to look into this with you, we would be more than happy to discuss the matter with you please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for your review. We are not sure what specifications you are referring to, but we regret to hear that you do not recommend this product. Many customers have had great success with this model and come to enjoy it in our product line up. We wish it could have provided the same experience for you. If you have further questions and would like us to look into this with you, we would be more than happy to discuss the matter with you please contact Greenworks directly through chatbot on www.greenworkstools.com that will direct you to a Live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Wanted to like it but…
on May 23, 2024
Posted by: ppaqit
from Wethersfield CT
Gender:Male
[This review was collected as part of a promotion.] Wanted to give 5 stars but couldn’t because the chain has fallen off the bar 3 times in 3 uses. Not just that but when the chain comes off, it ends up getting nicked up by the metal guide underneath the tool resulting in a chain that won’t glide on bar. I’ve had to repair 2 brand new chains. So now when I go to use the tool, I am always worried that the chain will come off and I cannot finish the job. Not good. Btw, tool has bar oil and tensioned to recommendation.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 27, 2024
Hello ppaqit,
Thank you for taking the time to leave this review. We are sorry to hear about your experience.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again. Replace the bar if: the groove is not fit with the height of the drive links (which must never touch the bottom). The inside of the guide bar is worn and make the chain lean to one side. If you're still experiencing issues, please contact Greenworks. For the fastest support, reach out to us by Chat - our friendly Live Virtual Assistant is available Monday – Friday: 9:30am – 5pm E.T. If you need help from a human, they'll direct you to one during the hours of operation Monday to Friday: 9am – 7pm E.T. Our helpline number is 1-888-90-WORKS (1-888-909-6757).
Thank you for taking the time to leave this review. We are sorry to hear about your experience.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Please check the chain tension and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again. Replace the bar if: the groove is not fit with the height of the drive links (which must never touch the bottom). The inside of the guide bar is worn and make the chain lean to one side. If you're still experiencing issues, please contact Greenworks. For the fastest support, reach out to us by Chat - our friendly Live Virtual Assistant is available Monday – Friday: 9:30am – 5pm E.T. If you need help from a human, they'll direct you to one during the hours of operation Monday to Friday: 9am – 7pm E.T. Our helpline number is 1-888-90-WORKS (1-888-909-6757).
Written by a customer while visiting greenworkstools.com