Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
882
4 Stars
191
3 Stars
33
2 Stars
29
1 Star
42
93%of customers recommend this product.
(
898 out of
966)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Posted by: Dickalis Lickera
from South La.
Gender:Male
Verified Purchase:Yes
Works fantastic. No more gasoline! Preforms fantastic for an electric saw. Great value.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chain tension problems, short battery life, weak motor
on May 15, 2022
Posted by: SeeSaw22
from Ithaca, NY
Gender:Male
I've used chainsaws for many years. Received this yesterday, tried it for the first time today. Cut some small stuff and a couple logs up to 10" diameter. Very soon I encountered a major and strange problem I've never encountered with a chainsaw before. The chain tension kept changing! Weird. I know how to set chain tension, and I set it correctly to start out. Bolts tightened down well after adjusting. After just a few cuts, the chain had tightened itself so much that the saw wouldn't run. Puzzled, I loosened the tension until it was correct again and kept cutting. For the next 15 minutes I used the saw, and the tension kept changing. It would get extremely loose and I'd have to stop and adjust it back to the correct tension again. It would get extremely tight and stop running, and I'd have to adjust it again. There was no reason or rhyme to it. Whether it got tighter or looser after any given time I adjusted it was random, not related to whether I had tightened it the last time or loosened it the last time. Every time I made sure the bolts were well-tightened after adjusting. Very puzzling. I also noticed that the chain oiling system wasn't releasing as much oil onto the chain as my other (gas powered) saws, so I'm not sure that's really working as it should. The chain stayed pretty dry. I also found that when cutting through a thicker log (about 10" diameter) the saw kept stopping suddenly, even though I was letting the weight of the saw do the work, not forcing it at all. It just seemed like the motor couldn't handle the thicker log. Finally, after running the saw for only about 15 minutes, the battery was dead. I expected much longer run time. I am extremely disappointed with this saw and intend to return it. BUT, when I tried calling, I waited on hold for a half hour (even though the recording kept telling me I was first in the queue), and no one ever picked up. How am I going to deal with this if I can't reach customer service? I would have waited to post a negative review (I rarely write negative reviews) until after I spoke with someone from Greenworks, but when no one would answer the phone to help me after a half hour, I am fed up and feel that other potential buyers should be warned.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 17, 2022
Hello SeeSaw22,
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Didn’t think it would do the job or not as good as my gas husky. As far as I’m concerned now, out performed gas in every way. No mixing or mess, ran flawlessly. Chunked out the whole tree plus cut up most all branches etc on one battery. I’m using the newer 60 v system since I already had it for the mower, blower, hedge trimmer, string trimmer, all work good except, the string trimmer doesn’t feed as easily as it’s supposed to, but neither did any of my old units. Anyhow, the chain saw worked great, definitely recommend!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Toolman Tim
Verified Purchase:Yes
I have finally had a chance to use this extensively and it is fantastic. It has plenty of power and does what it's supposed to do. It's much more useful than I ever thought it would be.
Written by a customer while visiting greenworkstools.com
Posted by: Toolman Tim
Verified Purchase:Yes
I had to rent a lift to take down three trees. I tried to use my trusty old gas saw but it was impossible to start in that little tiny basket. I took this up in the lift with me and it did everything that needed to be done.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Fantastic!!!
on May 11, 2022
Posted by: Bob E
from SE Virginia
Gender:Male
This beauty exceeded every expectation I had. Every bit as good as a gas-powered unit, with zero hassle.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
The chainsaw seems to be the right tool for my yard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Soccerroccer15
from Louisiana
Gender:Male
Verified Purchase:Yes
The length and weight are spot on for a great pole saw. It does some pretty heavy duty work that I’ve tried and went through most of the bamboo I needed to cut back fairly easily. The one drawback is that the chain pops off extremely easily when hitting some really thick stuff.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com