Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
882
4 Stars
191
3 Stars
33
2 Stars
29
1 Star
42
93%of customers recommend this product.
(
898 out of
966)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Posted by: John B P
from Indiana
Gender:Male
Verified Purchase:Yes
Overall, happy but the chain keeps coming off. The tightening mechanism isn't like a traditional chainsaw. It's different from any other chainsaw (including a Greenworks saw I own). There is no separate tensioner. Having a handy place for the wrench right on the tool is a great feature.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, June 1, 2022
Hello John BP,
Thank you for your review. We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving. If you experience the same concerns, we recommend contacting Greenworks at 1-888-909-6757 for a proper evaluation. Customer care can provide the necessary troubleshooting for the chain tensioner assembly, bar, and chain.
Thanks again and we hope you get this worked out.
Thank you for your review. We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving. If you experience the same concerns, we recommend contacting Greenworks at 1-888-909-6757 for a proper evaluation. Customer care can provide the necessary troubleshooting for the chain tensioner assembly, bar, and chain.
Thanks again and we hope you get this worked out.
Written by a customer while visiting greenworkstools.com
Posted by: Kevin OC
from Woodland park, Colorado
Gender:Male
Verified Purchase:Yes
This saw saws through branches with ease. I was surprised at how heavy it was, which is a minor drawback. But the battery does seem to last for a long time. Very happy with it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not great
on May 29, 2022
Posted by: Big Gooner
from Pennsylvania
Gender:Male
On second one. First one had manufacturing fault that prevented oil flowing at all. Replacement under warranty is not a lot better. After about 15 mins use chain came off and got bent teeth in the process. Have many other Greenworks tools that I really like but will not buy another chainsaw from them.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 30, 2022
Hello Big Gooner,
Thank you for your review. We appreciate you taking a moment to share your experience. We're sorry to hear about your experience when using this chain saw! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call on Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
Thank you for your review. We appreciate you taking a moment to share your experience. We're sorry to hear about your experience when using this chain saw! It sounds like you will need to contact us directly as some further information would be required to better assist. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call on Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit, battery, and charger so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Super awesome Pole Saw! This pole saw id so easy to handle!
on May 27, 2022
Posted by: Anonymous
from Guthrie, Oklahoma
Gender:Male
I bought this pole saw along with several other great Greenworks lawn products. I can reach limbs way higher than I thought I was going to be able too. No ladder needed! My dad was super jealous! Might have to buy another for his Father’s Day!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
This saw can cut! It has the power!
on May 27, 2022
Posted by: Anonymous
from Guthrie, Oklahoma
Gender:Male
Purchased this chainsaw to tackle all the down limbs on my new property. I use it all the time. Rarely needs a re-charge. Great tool to have around. Would highly recommend it to anyone in the market for a chainsaw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kevins1
from Texas
Gender:Male
Verified Purchase:Yes
I have used this chain saw several times now. It has exceeded my expectations. It’s very sturdy and well crafted. It’s powerful and runs much longer than I expected. It’s convenient. As an example, Just a few days I had a small tree trunk that was dead - maybe 3 inch diameter or less. My large lopper could not cut it. I would have normally gone for a saw at that point, but it was so easy to just grab my chain saw, pop in the battery, and take care of it quickly. I like the lighter weight of the 60 volt versus a heavier 80 volt for taking on big jobs.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: RyanCragg
from Bath, MI
Verified Purchase:Yes
Fantastic chainsaw! Could use a higher Ah, but that's on me to get a larger capacity battery. Still the 2.5 Ah battery lasts for a decent amount of cutting and this thing rips through the trees.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Durability
on May 25, 2022
Posted by: Bill Bailey
from Selbyville, Delaware
Gender:Male
I bought this chainsaw for some small jobs in the back yard. This machine is great. cuts smooth. doesn't throw the chain off. Powerful battery supplied motor
I couldn't be happier.
I couldn't be happier.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com