Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(315 Reviews)
Rating breakdown 315 reviews
5 Stars
243
4 Stars
47
3 Stars
6
2 Stars
6
1 Star
13
96%of customers recommend this product.
(
240 out of
250)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Customer Rating
2
Chain jumps bar and gets burrs from power wheel
on January 1, 2021
Posted by: Anonymous
from Canyon Lake, Texas
Verified Purchase:Yes
It has burred two chains when it came off the bar. Had to grind the guides to get the chain to fit back in the bar. Plenty of power but takes to long if the chain comes off. Batteries out of stock so only had the one that came with it. Quick response by the customer service department.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, January 13, 2021
Hello Harrison,
Thank you for your feedback. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please note that this product carries a 4-year warranty from the date of purchase and 2-years on the battery. Wearable parts carry a 90-day warranty against wear and tear.
At this time we are currently out of stock on many of our 60V batteries, however, we are expecting them to come in soon. They can be viewed using the following link: https://www.greenworkstools.com/shop-by-voltage?cat=49. In the meantime, you may enter your email into the appropriate field on the battery pages so that you can be notified as soon as the stock has been replenished.
We would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Thank you for your feedback. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please note that this product carries a 4-year warranty from the date of purchase and 2-years on the battery. Wearable parts carry a 90-day warranty against wear and tear.
At this time we are currently out of stock on many of our 60V batteries, however, we are expecting them to come in soon. They can be viewed using the following link: https://www.greenworkstools.com/shop-by-voltage?cat=49. In the meantime, you may enter your email into the appropriate field on the battery pages so that you can be notified as soon as the stock has been replenished.
We would be interested in hearing more about this issue. Please submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Powerful
on December 31, 2020
Posted by: Mayo
from Boston ma
I was impressed with how powerful the saw is. Cut through an 10 inch oak with no hesitation.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Stoked
from Gulfport, MS
Verified Purchase:Yes
Bought as a gift for my “gas loving” husband. He cut limbs after a storm and didn’t think this would do the job.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Christian M
from Pensacola FL
Verified Purchase:Yes
Cuts through tree limbs like butter! Not having a motor constantly running really helps protect my ears from further damage.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Tree cutter
from Fremont, CA
Verified Purchase:Yes
Plenty powerful. Would be nice with a little longer battery, but does OK and recharge is quick
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Robert B
from Northern Virginia
Verified Purchase:Yes
Love the chainsaw. I have cut large logs18”-20” in diameter with no effort. It’s quiet. Don’t miss mixing fuel and a great relief not to deal with pull cord start. Easy to handle and also cuts very well. I have 2 batteries, 1 is in use and another fully charged ready to go. So battery life is not an issue with me
One issue I never anticipated, cap for chain bar oil- I finger tightened it last use, went to refill later and had difficulty unscrewing it. It was tight and I almost felt that the plastic knob would break off. Played with it in a warmer area and luckily was able to unscrew it using needle nose pliers. Will be extra sensitive about tightening that cap in the future. I would have rated it 5 star if not for this issue.
One issue I never anticipated, cap for chain bar oil- I finger tightened it last use, went to refill later and had difficulty unscrewing it. It was tight and I almost felt that the plastic knob would break off. Played with it in a warmer area and luckily was able to unscrew it using needle nose pliers. Will be extra sensitive about tightening that cap in the future. I would have rated it 5 star if not for this issue.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy, quiet, long lasting
on December 28, 2020
Posted by: JL from Boston burbs
from Massachusetts
I bucked a fallen red oak yesterday with my new chainsaw (60v, 18 inch bar, 4 AH battery) and I'm really impressed with how it handles, and cuts. What really surprised me was how long the battery lasted and still had some life left when I was done and on to splitting. It's not noisy either.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Marcy H
from Harvest, Alabama
Verified Purchase:Yes
I’m a 40 year old woman who has never owned a chainsaw before. After using the greenworks line for my lawn this summer and being impressed I decided to buy it. It’s very light, easy to use (following the instructions I was cutting stuff down within 30 minutes). After the battery charged I used it for 3 hours of nearly non-stop cutting and it still had two bars left on the battery. If I could give half stars I would give this 4.5 - deducting the half point because it didn’t come with “bar and chain oil” that it absolutely must have to operate and I had to go and get it. The shipping was ridiculously fast, I joked with my husband that they may have had someone waiting down the block when I ordered it because it came a day or two later. So far I’m pleased with all my greenworks tools and I’m happy to have another battery for next spring when I’m back to mowing.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com