Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
882
4 Stars
191
3 Stars
33
2 Stars
29
1 Star
42
93%of customers recommend this product.
(
898 out of
966)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Customer Rating
5
Great feature
on April 5, 2026
Posted by: Baba420
from Dover DE
Gender:Male
[This review was collected as part of a promotion.] Bought one Year ago, so far cutting the trees. Never stop
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: GeneWhit
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is easy to use and cuts better than my old gas one. But with the battery in it, it is heavier.
The advertisments need to give the weight with batteries to be honest.
Still I am very glad I got it.
The advertisments need to give the weight with batteries to be honest.
Still I am very glad I got it.
Written by a customer while visiting greenworkstools.com
Posted by: Grammie
from Cape Cod
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Lots of power. Easy to use. Cut through 10” diameter tree with ease. I was a bit nervous to use a chain saw for the first time, but it has built in safety features. All you need is safety goggles and gloves.
Pros: Easy to Use, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Heavy duty
on March 26, 2026
Posted by: New chainsaw
from Wisconsin
[This review was collected as part of a promotion.] It’s way heavier than I expected it to be, which lead me to believe it’s probably pretty awesome!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Plastic Junk
on March 26, 2026
Posted by: Disgusted former customer
Buyer beware! Its not a tool but a toy, oil plug will not turn down, thread receptacle in chain oil tank is flimsy and will break rendering the saw "useless". Iam beyond tired of the lack of quality that the consumer is faced with and this is another example, I want a full refund and I will never recommend greenworks to any serious worker, "BUYER BEWARE"!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from greenworkstools.comBy Greenworks, March 27, 2026
Thank you for sharing detailed feedback on the 60V 18" chainsaw. The oil cap and reservoir threads are designed to seal with moderate hand pressure, so difficulty tightening or signs of cross-threading can usually be corrected with a few checks.
- Remove the oil cap and inspect both the cap threads and tank opening for debris or plastic burrs. Clean and re-seat carefully.
- Start threading slowly and ensure it catches evenly, if resistance is felt early, back off and realign to avoid cross-threading.
- Do not overtighten; a firm hand-tight seal is sufficient to prevent leaks.
- Verify the cap gasket O-ring is seated properly, as misalignment can make the cap feel like it will not fully tighten.
If the threads in the tank are already damaged, the unit may require service or replacement of the affected component. We urge you to contact Greenworks Customer Support for further assistance. We can be reached via Live chat on www.greenworkstools.com or call us on 1-888-909-6757.
Have your model number and proof of purchase available to speed up assistance.
Support can walk through the cap or thread issue in real time and determine whether a replacement part or unit service is the best path forward.
- Remove the oil cap and inspect both the cap threads and tank opening for debris or plastic burrs. Clean and re-seat carefully.
- Start threading slowly and ensure it catches evenly, if resistance is felt early, back off and realign to avoid cross-threading.
- Do not overtighten; a firm hand-tight seal is sufficient to prevent leaks.
- Verify the cap gasket O-ring is seated properly, as misalignment can make the cap feel like it will not fully tighten.
If the threads in the tank are already damaged, the unit may require service or replacement of the affected component. We urge you to contact Greenworks Customer Support for further assistance. We can be reached via Live chat on www.greenworkstools.com or call us on 1-888-909-6757.
Have your model number and proof of purchase available to speed up assistance.
Support can walk through the cap or thread issue in real time and determine whether a replacement part or unit service is the best path forward.
Written by a customer while visiting greenworkstools.com
Posted by: AJ L
from Snow Hill, MD
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought after a recent storm took down a bunch of trim branches. This worked great and made cleanup easy.
Pros: Convenient, Easy to Use, Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
A fine replacement
on March 14, 2026
Posted by: RPCastillo
from VAcaville CA
Gender:Male
[This review was collected as part of a promotion.] My seven-year-old trimmer decided not to want to work.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
60 volt chainsaw
on March 11, 2026
Posted by: Mwcsr1967
from Maryland
Gender:Male
[This review was collected as part of a promotion.] I bought this a couple of weeks and used it for the first time yesterday. Very impress with the amount of power it has.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, March 11, 2026
Hello Mwcsr1967.
Thank you for your detailed feedback on the 60V 18" Chainsaw. We are very glad to hear that you are impressed with the power and that the unit performed well across ease of use, value, appearance, performance, and quality. It is also great to see that comfort was rated highly.
We did notice the overall 2-star rating, which seems a bit different from the strong scores you gave in the individual categories. If there was anything about your experience that led to the lower overall rating, we would really appreciate hearing more about it. Your feedback helps us continue improving our tools and the experience for our customers. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you again for choosing Greenworks and for taking the time to share your review.
Thank you for your detailed feedback on the 60V 18" Chainsaw. We are very glad to hear that you are impressed with the power and that the unit performed well across ease of use, value, appearance, performance, and quality. It is also great to see that comfort was rated highly.
We did notice the overall 2-star rating, which seems a bit different from the strong scores you gave in the individual categories. If there was anything about your experience that led to the lower overall rating, we would really appreciate hearing more about it. Your feedback helps us continue improving our tools and the experience for our customers. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you again for choosing Greenworks and for taking the time to share your review.
Written by a customer while visiting greenworkstools.com