Customer reviews from greenworkstools.com
Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Average customer rating
4.6
(1,177 Reviews)
Rating breakdown 1,177 reviews
5 Stars
882
4 Stars
191
3 Stars
33
2 Stars
29
1 Star
42
93%of customers recommend this product.
(
898 out of
966)
Customer Reviews for Greenworks - PRO 18 in. 60-Volt Battery Cordless Chainsaw with 4.0 Ah Battery and 6.0 Amp Charger - Green
Customer Rating
1
Keeps breaking
on May 13, 2023
Posted by: djca
from Chapel hill, NC
Gender:Male
The chain keeps falling and I already replaced it 3 times. Not what I expected. Customer support suggested I'll buy a new one.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2023
Hello djca
Thank you for your review. We are sorry to hear about the experience you have encountered with chain on this unit. Please make sure the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934. Hope this info helps.
Thank you for your review. We are sorry to hear about the experience you have encountered with chain on this unit. Please make sure the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934. Hope this info helps.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
well balanced in hand
on April 29, 2023
Posted by: VivW
from Brattleboro, VT
Gender:Female
Compared to a smaller Ryobi electric chainsaw, this one is a pleasure to use. I was worried about the extra weight from the 60W battery itself, but its position between the two handles kept the tool balanced and comfortable. The easy-to-use chain brake and clear, quick access to adjust the chain tension are two safety features I appreciate. The bucking spikes are very helpful to keep the log from spinning when you first cut into it- didn't have those on my Ryobi.
I have another Greenworks tool with a plastic handle that snapped off a month after we bought it, and any of these electric tools now are going to have a bunch of plastic housing parts, so I am worried about durability there. The bar oil tank on this chainsaw has an opaque window to check the level, but I couldn't see through it enough, had to open it to check the level.
Overall, a great tool with plenty of power to get the job done efficiently.
Pros: Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing Saw
on April 16, 2023
Posted by: Shck
from WA
I bought the saw last year, but it got its first real work out this spring. 3 solid days of limping and felling a huge willow stand. Worked like a champ. Light, easy, quiet.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chainsaw 60v 16” with a 5.0 amp battery
on April 8, 2023
Posted by: Clos5
from Pennsylvania
Gender:Male
Bought new. Used first time and after awhile it would stop working. After waiting a few minutes it would work again but only for a few more Minutes and stop again. Overheating?? Either way huge disappointment. Bar chain oil was at good level and battery too.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Clos,
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Chain falls off a lot
on April 1, 2023
Posted by: Chad787
from Florida
Gender:Male
I spent more time messing with the chain than I do doing yard work. Chain falls off constantly, hedge Trimer part is good
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 3, 2023
Hello Chad787,
Thank you for your feedback, we appreciate you bringing this to our attention!
New chains tend to stretch, the chain is correctly tensioned when there is no sag on the underside of the guide bar and when the chain is snug but can be turned by hand without binding. We would recommend reviewing the tensioning steps as outlined in your instruction manual.
If you wish to discuss your concerns about chain please contact Greenworks at 1-888-909-675 or start a live chat on www.greenworkstools.com.
Thank you for your feedback, we appreciate you bringing this to our attention!
New chains tend to stretch, the chain is correctly tensioned when there is no sag on the underside of the guide bar and when the chain is snug but can be turned by hand without binding. We would recommend reviewing the tensioning steps as outlined in your instruction manual.
If you wish to discuss your concerns about chain please contact Greenworks at 1-888-909-675 or start a live chat on www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bar and Chain are horrible
on March 24, 2023
Posted by: cozman
from Lake Orion MI
Gender:Male
I bought this on December 1 2022 didn't use it until March 2023. After 10 minutes of using the saw chain jumped and deformed to the point it would no longer go back on the bar. Customer service would not do anything becauce it was over 90 days. Joke product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 24, 2023
Thank you for your review cozman. We regret to hear that you do not recommend this product. Some issues can be tricky to diagnose over the phone as issues can present in different ways. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting, photos, or video can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error.
We see that you have been in touch and Customer experience team are working towards resolving the concerns that you have brought to our attention in a timely manner. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We see that you have been in touch and Customer experience team are working towards resolving the concerns that you have brought to our attention in a timely manner. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
All I can say about this saw it's a beast
on March 3, 2023
Posted by: White Blaze
from Apple Valley California
Gender:Male
I've use gas saws all my life and I thought I'd give the the Green Works saw a try. I'm glad I did. I had some big biscuits left over and I thought this would be a good test for the saw. It was not disappointing and I highly recommend it.
Pros: Easy to Use, Durable, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chain saw 18 inch 60v
on March 1, 2023
Posted by: Jim Killian
from Maggie Valley, NC
Gender:Male
I bought this about a month ago and used it one time and it worked flawlessly. I got it out again to cut a small tree down. About half way through the chain flew off. I tried putting the chain back on. The adjustment screw was frozen and i could not get it to give me enough slack to get the chain onto the bar. I took tje bar off the adjustment adjustment knob and put the chain onto the bar and manuvered the bar back onto the adjustment knob. The adjustment screw let me tighten the chain but then the chain would not turn even if i loosened it some. i put the battery in and tried it to see if it worked. turned about one turn and the chain froze. It looks as if this is junk! i also purched a lawn mower so I hope it is better quality than this saw but I have my doubts.
Pros: Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 1, 2023
Hello Jim Killian,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com