Customer reviews from greenworkstools.com
Greenworks - 12 in. 24-Volt Cordless Brushless Chainsaw (4Ah USB Battery and Charger Included) - Green
Average customer rating
4.4
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
59
4 Stars
10
3 Stars
4
2 Stars
2
1 Star
5
86%of customers recommend this product.
(
59 out of
69)
Customer Reviews for Greenworks - 12 in. 24-Volt Cordless Brushless Chainsaw (4Ah USB Battery and Charger Included) - Green
Posted by: Stesch1161
from Laurel, MT
Gender:Male
Verified Purchase:Yes
perfect for small jobs....just what I wanted for pruning in my apple tree, light and very easy to manage in tight quarters.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Michigan
Gender:Male
Verified Purchase:Yes
I bought the 10" chain saw for my wife. She loves to garden and this is perfect for her to cut the larger trunks and branches on bushes and small trees in our yards. She in joy's that it is light weight, easy to use and works off a battery. It does the job!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Elisabeth L
from Bethel, CT
Gender:Female
Verified Purchase:Yes
We are quite happy with our new little chainsaw. We had been avoiding using traditional large gas powered chainsaws because of the weight, fumes, and vibration. This tool has the power we need and none of those drawbacks.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: C Pepper
from Florida
Gender:Female
Verified Purchase:Yes
This chain saw is exactly what i was looking for! It's light enough, but tough enough for me to take care of limbs and small trees on our property.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Lady Vol
from TN
Verified Purchase:Yes
First Time using it I loved it! Just the right size & weight, wasn't the least bit heavy! I just hope when I have to use it again it still impresses me
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Birmingham, AL
Gender:Male
Verified Purchase:Yes
The chain slips off too easy and the battery does not last very long. If you have a few trees to cut it might suffice but I’m really disappointed in this product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 17, 2021
Hello Richard Carlisle,
Thank your for taking the time to share your experience. While the chain is installed on the bar, it will require to be tensioned and adjusted prior to your first use and frequently while cutting as new chains will stretch out.
We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving.
With the 4.0Ah battery included the unit will be able to cut up to 70 pieces of 4x4 pressure treated wood.
If you continue to experience the same concerns, we recommend contacting Greenworks at 1-888-909-6757 or by email on info@greenworkstools.com a Customer Care support can evaluate the chain saw, the chain tensioner assembly, bar, and chain with you.
Thanks again and we hope you get this worked out.
Thank your for taking the time to share your experience. While the chain is installed on the bar, it will require to be tensioned and adjusted prior to your first use and frequently while cutting as new chains will stretch out.
We would recommend reviewing the tensioning steps as outlined in your instruction manual. Ensure the chain tensioner is tight enough to keep the bar from moving.
With the 4.0Ah battery included the unit will be able to cut up to 70 pieces of 4x4 pressure treated wood.
If you continue to experience the same concerns, we recommend contacting Greenworks at 1-888-909-6757 or by email on info@greenworkstools.com a Customer Care support can evaluate the chain saw, the chain tensioner assembly, bar, and chain with you.
Thanks again and we hope you get this worked out.
Written by a customer while visiting greenworkstools.com
Posted by: Ron F
Verified Purchase:Yes
The battery seems to run out quickly so have 2 full charged batteries ready.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
24V 12" Chainsaw
on October 22, 2021
Posted by: sr672
from Virginia
Gender:Male
I've used the saw a few times around the house and also in the woods where we hunt. It is lightweight and easy to use, the saw speed is acceptable and the chain was ultra sharp. At 24V I was skeptical about torque and it's a bit on the weak side. If you add the slightest pressure to the tool while it's cutting, it will shut the motor down. There is no delay in getting it back on as you just release the power switch and then squeeze and it takes off right away, still, it's a bit annoying. Variable speed would also be a nice feature on this saw. Definitely would recommend but it does have some limitation regarding how lightly you have to use it.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, Customer Care, October 22, 2021
Hello sr672,
Thank you for your honest and detailed feedback! Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job!
Please consider checking out our higher voltage products, we truly do not think you'll be disappointed. If you wish to discuss products with our team directly, do not hesitate to reach out at info@greenworkstools.com or through our helpline at 1-888-909-6757.
Thank you for your honest and detailed feedback! Our 24V line is ideal for light-duty work. The higher the voltage on a product, the more power you will receive and the heavier job you'll be able to tackle. With a higher voltage does come a higher price point but depending on your workload, it may be necessary. Not only does it make the job easier, but it is safer to use the right tool for the job!
Please consider checking out our higher voltage products, we truly do not think you'll be disappointed. If you wish to discuss products with our team directly, do not hesitate to reach out at info@greenworkstools.com or through our helpline at 1-888-909-6757.
Written by a customer while visiting greenworkstools.com