Customer reviews from greenworkstools.com
Greenworks - 12 in. 24-Volt Cordless Brushless Chainsaw (4Ah USB Battery and Charger Included) - Green
Average customer rating
4.4
(80 Reviews)
Rating breakdown 80 reviews
5 Stars
59
4 Stars
10
3 Stars
4
2 Stars
2
1 Star
5
86%of customers recommend this product.
(
59 out of
69)
Customer Reviews for Greenworks - 12 in. 24-Volt Cordless Brushless Chainsaw (4Ah USB Battery and Charger Included) - Green
Customer Rating
5
So simple
on July 17, 2025
Posted by: Joe42
from Houghton, Michigan
Gender:Male
[This review was collected as part of a promotion.] I just got this handy saw and wow. It is so easy to use and very powerful. It made short work of thick branches.
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very useful tool
on July 3, 2025
Posted by: 723rag
from austin, Tx
Gender:Male
[This review was collected as part of a promotion.] bought the tool to trim branches that I will be chipping since, I did not want to use a large chain saw. It works great, one handed and light and much safer for smaller branches than a larger two hand chainsaw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Works but chain keeps coming loose and popping off
on May 26, 2025
Posted by: LakeTiger6
from Missouri
Gender:Male
I've had the saw for a year now. Its plenty capable for my needs cutting small limbs, trees, and some girdle and spray. The biggest issue, the chain jumps off the bar easily. I've been cutting with gas powered saws my whole life so I'm experienced when it comes to saw operation. I would not recommend any back cut with this or it will be jumping off the saw.
Pros: Easy to Use
Response from greenworkstools.comBy Greenworks, May 28, 2025
Hello LakeTiger6.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Thank you for sharing your experience. We are sorry to hear about the challenges you have experienced and that you do not recommend our machine. The chain on a Greenworks chainsaw might come off due to incorrect tension, a worn or damaged chain, a worn sprocket or bar, or the bar becoming misaligned. It seems like you have taken all the right steps. You may want to double check the chain tension; it may be too loose. A chain that is too loose can easily slip off the bar, especially during cutting. New chains stretch and require frequent adjustment, so check and adjust the tension regularly, especially when using a new chain. Please review the video shared for a better demonstration on how to adjust the chain tensioning. You can view the video here (https://www.youtube.com/watch?v=F-KpMFu4IdY). If you have exhausted all troubleshooting steps and the problem persists, contact us through Live Chat on Greenworks Tools website or call 1-888-909-6757 (1-888-90WORKS). So, our experts can discuss your experience; please have your unit, battery and charger with you along with the model and serial number to complete troubleshooting to ensure quick resolution is provided.
Written by a customer while visiting greenworkstools.com
Posted by: Laughy
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This chain saw makes cutting tree stumps easy peasy. Especially since I'm trying to keep the yard clean since my husband is unable to help as his health is declining. Great products. I have four tools now and all use the same battery. Love this option.
Pros: Convenient, Cost-Saver, Easy to Use, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JJJGG
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a great small chain saw. It has lots of long-lasting power. Its light weight makes it easy to use.
Written by a customer while visiting greenworkstools.com
Posted by: timi
Verified Purchase:Yes
Easy to put together, add oil, and start cutting. Works nicely with the 24V batteries
Written by a customer while visiting greenworkstools.com
Posted by: BAM6
from MI
Gender:Male
Verified Purchase:Yes
It’s light, perfect for small jobs in the backyard or clearing branches to hang tree stands.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Quality for the price
on July 14, 2022
Posted by: Xtian
from Montana
Gender:Male
I bought this saw a couple weeks ago over another brand saw. For the money, I got twice the saw and charger/battery. No brained!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com