Customer reviews from greenworkstools.com
Greenworks - PRO 16 in. 60-volt Battery Cordless Chainsaw (Tool-Only) - Green
Average customer rating
4.5
(170 Reviews)
Rating breakdown 170 reviews
5 Stars
123
4 Stars
31
3 Stars
6
2 Stars
4
1 Star
6
92%of customers recommend this product.
(
134 out of
145)
Customer Reviews for Greenworks - PRO 16 in. 60-volt Battery Cordless Chainsaw (Tool-Only) - Green
Customer Rating
4
Not bad but not as good as gas powered
on November 12, 2023
Posted by: Jrs24
from Massachusetts
Gender:Male
I changed from pull cord gas saws to this one after shoulder surgery. It’s excellent for small jobs. Very low hassle to use. However it lasted only for two cuts of a medium sized oak tree. Battery depleted in 20 minutes. This saw will not be useful for a forester. Okay for suburban yard work.
Pros: Cost-Saver, Easy to Use, Quiet
No, I would not recommend this to a friend.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Problem With Slack Chain
on December 14, 2023
Posted by: Robin G
from Oakland, TN
Gender:Male
Purchased to cut down smaller trees and to trim branches. Runs and cuts great when the chain is on but I cannot get it to stay on. Have finally given up and will have to purchase another brand. It’s like there is one link too many on the chain and there does not appear to be a master link to shorten it . I had read reviews with the same problem, but figured they just did not know how to tighten it properly. I purchased it anyway since I had other Greenworks tools and wanted to build my outdoor tool collection around my battery chargers. My tension adjustment knob is to the max and I cannot extend the bar out any further for tightening. Guess the other people having this problem were correct.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, December 15, 2023
Hello Robin G,
We are sorry to hear of the experience you had with the chain. Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again. A correctly tensioned chain should only pull away from the bar enough to fit a dime between the teeth and the bar. Do not tension a chain after you have finished using the tool. Hot metal expands. If the chain needs tensioning when hot, then allow to cool, the contracting metal could potentially damage the chain, the bar and even the unit, wait until the next use (or at least until cooled) before tensioning.
We urge you contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
We are sorry to hear of the experience you had with the chain. Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again. A correctly tensioned chain should only pull away from the bar enough to fit a dime between the teeth and the bar. Do not tension a chain after you have finished using the tool. Hot metal expands. If the chain needs tensioning when hot, then allow to cool, the contracting metal could potentially damage the chain, the bar and even the unit, wait until the next use (or at least until cooled) before tensioning.
We urge you contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
easy to use
on May 16, 2024
Posted by: timtam
from Illinois
Gender:Male
[This review was collected as part of a promotion.] Always have trouble with starting the gas saws, this is a great solution!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great power and battery life
on September 14, 2024
Posted by: Journey John
from Alabama
Gender:Male
[This review was collected as part of a promotion.] Using Greenworks 60V Chainsaw with 16" bar to clear my property of trees and down limbs. This tool has the power and ample battery life to do the job.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Outstanding value
on November 28, 2024
Posted by: Ricardsbob
from Atlanta
Gender:Male
[This review was collected as part of a promotion.] I recently added a chainsaw to my collection of the tools that I have. I’m very excited as I have yard work with crepe , Myles that I’ll use this for
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Weak Guide Bar
on December 6, 2024
Posted by: DonF13
from Aiken, SC
Gender:Male
[This review was collected as part of a promotion.] Brand New. Cut down an 8" pine. Made notch & cut tree down. On starting next cut to make shorter lengths, chain came off and severely damaged chain guard. Could not get chain back on guide bar. Thought it was the chain so replaced it, but new chain would not fit into guide bar, which had become pinched on both sides.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, December 10, 2024
Hello DonF13.
Thank you for sharing your expereince. We are sorry to hear of the issue you are having with the chain. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please review the video below in the hopes the video will provide a better user expereince. Should they not yield results please start a Live chat on www.greenworkstools.com or call 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask is you have access to the unit at the time of your call so we can help you best.
Assembly & Operator Guide (https://youtu.be/WJOGDpSPzJM).
Thank you for sharing your expereince. We are sorry to hear of the issue you are having with the chain. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please review the video below in the hopes the video will provide a better user expereince. Should they not yield results please start a Live chat on www.greenworkstools.com or call 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution. All we ask is you have access to the unit at the time of your call so we can help you best.
Assembly & Operator Guide (https://youtu.be/WJOGDpSPzJM).
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Chainsaw
on December 9, 2024
Posted by: WWN56
from Seattle, Washington
Gender:Male
[This review was collected as part of a promotion.] I have another one which is a 40V, it works great, so I bought another 16” 60V for our farm.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great saw
on December 19, 2024
Posted by: Andydph
from Maryville
Gender:Male
[This review was collected as part of a promotion.] This saw is lighter but just as powerful. Makes cleaning up downed trees much easier and quieter
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com