Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Posted by: Callme
Gender:Male
Verified Purchase:Yes
The chain came off after less than 20 minutes of use. It would not fit back on the blade properly. I called customer service and I was 52 in line and after holding almost 5 minutes I was still at 51. Can you please ask some someone to call me.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 11, 2021
Hello,
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Posted by: Jde4312
from Ohio
Gender:Male
Verified Purchase:Yes
The chainsaw is awesome. However the battery quit working after two uses.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Nivrams
Verified Purchase:Yes
Great Saw for my needs. Cut through limbs like butter. No fumes, no gas/oil mixture. Easy on/off.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from MORRISON,ILLINOIS
Gender:Male
Verified Purchase:Yes
GETS A REAL CHANCE TO PROVE ITSELF OUT HERE ON THE FARM. WOULD DEFINITELY RECOMMEND.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Smitty43
from ohio
Gender:Male
Verified Purchase:Yes
Absolutly amazing performance.. I will spread the word about this chainsaw. Cuts way better than my 26cc gass powered. Verry safe, and uses very little chain oil. Great product
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JohnH
from Weston, MA
Gender:Male
Verified Purchase:Yes
Nice and zippy, surprisingly quiet and powerful compared to my old gas models.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Hedge trimmers great, pole saw not so much
on May 27, 2021
Posted by: NinaOrcutt
from Somers CT
Gender:Female
Used hedge trimmers and pole saw for the first time. The hedge trimmers are great. The chain fell off the saw about five or six times. Power is good on both but really frustrating if it’s going to keep falling off like this. It becomes a two person job to get the chain back on constantly.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks , Greenworks Customer Care, May 31, 2021
Hello Ninafromct,
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. If you notice any of these parts missing or you are still experiencing issues, we highly recommend that you give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS), so we may learn more about the circumstances in which the tool has failed and further assist you.
Thank you for your feedback!
Thank you for your review. We are sorry to hear that you have experienced an issue with the chain not staying on. New chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw. Please ensure that when you remove the side cover that the following parts are there and in order: sprocket (chain wheel), chain wheel washer and finally the c-lip. These parts are imperative when it comes to keeping the chain on. If you notice any of these parts missing or you are still experiencing issues, we highly recommend that you give our Customer Care team a call at 1-888-909-6757 (1-888-90WORKS), so we may learn more about the circumstances in which the tool has failed and further assist you.
Thank you for your feedback!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Sandy, UT
Gender:Male
Verified Purchase:Yes
I was a little reluctant to go electric from gas. Boy was I wrong! Plenty of power and an hour of charge before changing batteries.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com