Customer reviews from greenworkstools.com
Greenworks - Pro 60V 16" Brushless Cordless 2kW Chainsaw, with 2.5 Ah Battery and Charger - Green
Average customer rating
4.5
(360 Reviews)
Rating breakdown 360 reviews
5 Stars
266
4 Stars
60
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
278 out of
301)
Customer Reviews for Greenworks - Pro 60V 16" Brushless Cordless 2kW Chainsaw, with 2.5 Ah Battery and Charger - Green
Customer Rating
1
Poor directions
on January 5, 2026
Posted by: Rickster123
from Earlville md.
Gender:Male
Directions very poor. Seemed like nothing but cya legalese. Couldn't even tell what oil to use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 6, 2026
Hello Rickster123.
Thank you for sharing your feedback. We are sorry to hear that the directions included with your 60V 16" chainsaw were unclear.
For proper operation, we recommend using bar and chain oil specifically designed for chainsaws. Detailed usage instructions, including oiling and safety guidance, can also be found in the online owner’s manual on our website. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your feedback. We are sorry to hear that the directions included with your 60V 16" chainsaw were unclear.
For proper operation, we recommend using bar and chain oil specifically designed for chainsaws. Detailed usage instructions, including oiling and safety guidance, can also be found in the online owner’s manual on our website. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Poor Bar Design
on January 6, 2026
Posted by: Fred of Maine
Gender:Male
I have about 2 hours of use time on the saw.
Battery life is okay.
Bar is poorly designed.
Roller at end has too small of a diameter which leads to binding.
The binding has caused a pinch in the chain which now has to be replaced.
Will have to look into getting a proper aftermarket bar from Oregon.
As is, the saw is more of a 2" diameter maximum branch size suburban homeowner type of saw.
Battery life is okay.
Bar is poorly designed.
Roller at end has too small of a diameter which leads to binding.
The binding has caused a pinch in the chain which now has to be replaced.
Will have to look into getting a proper aftermarket bar from Oregon.
As is, the saw is more of a 2" diameter maximum branch size suburban homeowner type of saw.
Pros: Durable, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 7, 2026
Hello Fred of Maine.
Thank you for taking the time to share your detailed feedback. We’re glad to hear the battery life has been satisfactory and appreciate your comments regarding overall performance.
Regarding the binding issue, binding is most related to maintenance conditions or cutting technique rather than the sprocket tip diameter itself. Chainsaw bars are designed with sprocket sizes that properly match the intended chain pitch and gauge. Factors such as chain tension, lubrication, bar wear, chain sharpness, and the cutting methods, especially when working with hardwood, can all contribute to binding if not properly managed.
If you have any questions or would like further assistance, our customer support team is available to help. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
Thank you for taking the time to share your detailed feedback. We’re glad to hear the battery life has been satisfactory and appreciate your comments regarding overall performance.
Regarding the binding issue, binding is most related to maintenance conditions or cutting technique rather than the sprocket tip diameter itself. Chainsaw bars are designed with sprocket sizes that properly match the intended chain pitch and gauge. Factors such as chain tension, lubrication, bar wear, chain sharpness, and the cutting methods, especially when working with hardwood, can all contribute to binding if not properly managed.
If you have any questions or would like further assistance, our customer support team is available to help. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Posted by: AJ L
from Snow Hill, MD
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought after a recent storm took down a bunch of trim branches. This worked great and made cleanup easy.
Pros: Convenient, Easy to Use, Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Heavy duty
on March 26, 2026
Posted by: New chainsaw
from Wisconsin
[This review was collected as part of a promotion.] It’s way heavier than I expected it to be, which lead me to believe it’s probably pretty awesome!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: GeneWhit
Verified Purchase:Yes
[This review was collected as part of a promotion.] It is easy to use and cuts better than my old gas one. But with the battery in it, it is heavier.
The advertisments need to give the weight with batteries to be honest.
Still I am very glad I got it.
The advertisments need to give the weight with batteries to be honest.
Still I am very glad I got it.
Written by a customer while visiting greenworkstools.com
Posted by: Rolly46
from Lake Elsinore, California
Gender:Male
Verified Purchase:Yes
It is very convenient, light, quiet. I used a lot since I got, easy to set up, I love it
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Effective, Powerful
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great Chainsaw!
on April 8, 2026
Posted by: JKing
from OH
Gender:Male
[This review was collected as part of a promotion.] We bought this chainsaw recently and are very happy with it. Love that it is battery operated, and it has as much power as the gas-powered one we previously used. It is a little lighter than gas models, which is a good thing. It is easy to operate and cuts great. I really like that there is a battery charge level indicator on it too.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Well constructed!
on April 25, 2026
Posted by: DanBfrozennorth
from Minnesota
Gender:Male
[This review was collected as part of a promotion.] Very powerful and designed similarly to professional gasoline chainsaw manufacturers.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com