Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Customer Rating
5
Perfect for me
on May 24, 2022
Posted by: maggie b
from MS
Gender:Female
I admit I'm not good with gas engines. I hate all the work to make them run. I lack the strength to pull the cord while holding the machine in the other hand and I'm afraid of the power they have to be honest. They are so strong and can hurt you so quickly. The battery chainsaw is a God send. I can now trim large branches that fall from the trees to make removing them easier. I can prune low hanging branches that interfere when I mow. I can make short work of trimming of larger limbs in the orchard. It's super easy to use and today I put a chain back on without help so I'm huffed! I am woman hear me roar!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: JBOHIO
Verified Purchase:Yes
Great chainsaw for cleanup. I am a male in my late fifties and live on two acres of land in Ohio. I have recommended Greenworks to both family and friends. Other reviews and price were a big factor in why I chose Geenworks. The quality and performance of this chainsaw has been outstanding. I taditionally only use a saw about once a month. Mainly because of the pain of needing fresh fuel and starting a gas chainsaw. It is so easy to just pop in a battery and go. I find myself not waiting for the jobs to pile up and take care of them sooner than later.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from NJ
Gender:Male
Verified Purchase:Yes
The oil was leaking within the tool everywhere when I put it together. The chain would not stay on the blade. Very disappointed
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, May 25, 2022
Hello Spike123345,
Sorry to hear that the unit is performing to your expectations. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Tension techniques can be found in the owner's manual. If you require additional assistance, please contact us directly at 1-888-909-6757 and we will provide an instructional guide to help you navigate the tension on your chain. We look forward to speaking to you.
Sorry to hear that the unit is performing to your expectations. Chains stretch with use. When new, they stretch more. The tension on a new or newish chain should be checked and tightened every 20 minutes of cutting or so, it can get away from you fast. This is normal stretching. Tension techniques can be found in the owner's manual. If you require additional assistance, please contact us directly at 1-888-909-6757 and we will provide an instructional guide to help you navigate the tension on your chain. We look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Posted by: Will W
from Wichita, KS
Gender:Male
Verified Purchase:Yes
Used twice and has worked well each time. Makes light work of getting trees cleaned up.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great chainsaw!
on May 20, 2022
Posted by: Avg_Joe
from Rogers, AR
Gender:Male
Impressed with the cutting power and battery longevity. Love the idea of having the same battery for multiple products which also allows for longer ability to work. This is my second greenworks product and I am looking at more.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great chainsaw
on May 19, 2022
Posted by: KBH56
from Indianapolis, IN
Gender:Male
The saw arrived today, and I put it to work as soon as I got home. I have a Greenworks mower so I already have a 5 amp hour battery. I was cutting up some rather dense elm and ash logs ranging from around 5" up to 20" in diameter with it, and probably made around 20 cuts and still had 2 bars on the battery. It was hot out, and my back gave out before the saw ran the battery completely down. For what I need a chainsaw for this saw is perfect. No more gas fumes, noise, and pull starting for me.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Dickalis Lickera
from South La.
Gender:Male
Verified Purchase:Yes
Works fantastic. No more gasoline! Preforms fantastic for an electric saw. Great value.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chain tension problems, short battery life, weak motor
on May 15, 2022
Posted by: SeeSaw22
from Ithaca, NY
Gender:Male
I've used chainsaws for many years. Received this yesterday, tried it for the first time today. Cut some small stuff and a couple logs up to 10" diameter. Very soon I encountered a major and strange problem I've never encountered with a chainsaw before. The chain tension kept changing! Weird. I know how to set chain tension, and I set it correctly to start out. Bolts tightened down well after adjusting. After just a few cuts, the chain had tightened itself so much that the saw wouldn't run. Puzzled, I loosened the tension until it was correct again and kept cutting. For the next 15 minutes I used the saw, and the tension kept changing. It would get extremely loose and I'd have to stop and adjust it back to the correct tension again. It would get extremely tight and stop running, and I'd have to adjust it again. There was no reason or rhyme to it. Whether it got tighter or looser after any given time I adjusted it was random, not related to whether I had tightened it the last time or loosened it the last time. Every time I made sure the bolts were well-tightened after adjusting. Very puzzling. I also noticed that the chain oiling system wasn't releasing as much oil onto the chain as my other (gas powered) saws, so I'm not sure that's really working as it should. The chain stayed pretty dry. I also found that when cutting through a thicker log (about 10" diameter) the saw kept stopping suddenly, even though I was letting the weight of the saw do the work, not forcing it at all. It just seemed like the motor couldn't handle the thicker log. Finally, after running the saw for only about 15 minutes, the battery was dead. I expected much longer run time. I am extremely disappointed with this saw and intend to return it. BUT, when I tried calling, I waited on hold for a half hour (even though the recording kept telling me I was first in the queue), and no one ever picked up. How am I going to deal with this if I can't reach customer service? I would have waited to post a negative review (I rarely write negative reviews) until after I spoke with someone from Greenworks, but when no one would answer the phone to help me after a half hour, I am fed up and feel that other potential buyers should be warned.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 17, 2022
Hello SeeSaw22,
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Written by a customer while visiting greenworkstools.com