Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Posted by: D-Sturdi
from MD
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works great!! No issues cutting through tree limbs or trunks, I am impressed. Two thumbs up!!
Pros: Easy to Use
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
on January 30, 2026
Posted by: jtridesbicycles
from Nashville
Gender:Male
Purchased one in November - got some use out of it, but the power had intermittent interruptions. I could be cutting or not cutting and the power would interrupt for no reason. I might have to release and depress the safety and the trigger multiple times to get started again. Eventually it stopped working. Trash.
Pros: Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 30, 2026
Hello jtridesbicycles.
The difficulties you are experiencing with the 60V 18" Chainsaw are apologized for. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask is that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
The difficulties you are experiencing with the 60V 18" Chainsaw are apologized for. It sounds like you will need to contact us directly and some further information is required to be better assisted. Please allow our team to gather some further details so that we can help find a resolution for you. We kindly ask that you give us a call at 1-888-909-6757 (1-888-90WORKS) or start a Live chat on www.greenworkstools.com. All we ask is that you have access to the unit, battery and charger so that we can complete troubleshooting with you and gather necessary unit information.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great value
on January 9, 2026
Posted by: Oraelo
from Sparta NJ
Gender:Male
[This review was collected as part of a promotion.] Works great. 60V to match my snow blower, weed eater, and leaf blower. Interchangeable batteries are great.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Poor Bar Design
on January 6, 2026
Posted by: Fred of Maine
Gender:Male
I have about 2 hours of use time on the saw.
Battery life is okay.
Bar is poorly designed.
Roller at end has too small of a diameter which leads to binding.
The binding has caused a pinch in the chain which now has to be replaced.
Will have to look into getting a proper aftermarket bar from Oregon.
As is, the saw is more of a 2" diameter maximum branch size suburban homeowner type of saw.
Battery life is okay.
Bar is poorly designed.
Roller at end has too small of a diameter which leads to binding.
The binding has caused a pinch in the chain which now has to be replaced.
Will have to look into getting a proper aftermarket bar from Oregon.
As is, the saw is more of a 2" diameter maximum branch size suburban homeowner type of saw.
Pros: Durable, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 7, 2026
Hello Fred of Maine.
Thank you for taking the time to share your detailed feedback. We’re glad to hear the battery life has been satisfactory and appreciate your comments regarding overall performance.
Regarding the binding issue, binding is most related to maintenance conditions or cutting technique rather than the sprocket tip diameter itself. Chainsaw bars are designed with sprocket sizes that properly match the intended chain pitch and gauge. Factors such as chain tension, lubrication, bar wear, chain sharpness, and the cutting methods, especially when working with hardwood, can all contribute to binding if not properly managed.
If you have any questions or would like further assistance, our customer support team is available to help. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
Thank you for taking the time to share your detailed feedback. We’re glad to hear the battery life has been satisfactory and appreciate your comments regarding overall performance.
Regarding the binding issue, binding is most related to maintenance conditions or cutting technique rather than the sprocket tip diameter itself. Chainsaw bars are designed with sprocket sizes that properly match the intended chain pitch and gauge. Factors such as chain tension, lubrication, bar wear, chain sharpness, and the cutting methods, especially when working with hardwood, can all contribute to binding if not properly managed.
If you have any questions or would like further assistance, our customer support team is available to help. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
18" Chainsaw
on January 6, 2026
Posted by: markwall
from N.C
Gender:Male
[This review was collected as part of a promotion.] I bought this to cut up a fallen tree, and it was hardwood, so I had to replace blade with s62 oregon and when I went to cut, made 3 cuts and battery was dead already. Had to stop and recharge the battery. Not happy with the battery duration at all
Pros: Convenient, Easy to Use, Quiet, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, January 7, 2026
Hello markwall.
Thank you for taking the time to share your experience. We understand how frustrating it can be to have limited runtime when tackling a demanding task like cutting hardwood.
Battery runtime can vary significantly based on factors such as wood hardness, bar and chain type, cutting technique, and how continuously the saw is operated. Hardwood and larger diameter cuts place a much higher load on the motor, which can reduce runtime more quickly, even with a 4.0 Ah battery. Ensuring the chain is properly tensioned and sharp can also help optimize performance.
We appreciate your feedback, for extended cutting sessions or heavier-duty applications, having an additional battery on hand or using a higher-capacity battery may provide a better overall experience.
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for taking the time to share your experience. We understand how frustrating it can be to have limited runtime when tackling a demanding task like cutting hardwood.
Battery runtime can vary significantly based on factors such as wood hardness, bar and chain type, cutting technique, and how continuously the saw is operated. Hardwood and larger diameter cuts place a much higher load on the motor, which can reduce runtime more quickly, even with a 4.0 Ah battery. Ensuring the chain is properly tensioned and sharp can also help optimize performance.
We appreciate your feedback, for extended cutting sessions or heavier-duty applications, having an additional battery on hand or using a higher-capacity battery may provide a better overall experience.
If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Poor directions
on January 5, 2026
Posted by: Rickster123
from Earlville md.
Gender:Male
Directions very poor. Seemed like nothing but cya legalese. Couldn't even tell what oil to use.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, January 6, 2026
Hello Rickster123.
Thank you for sharing your feedback. We are sorry to hear that the directions included with your 60V 16" chainsaw were unclear.
For proper operation, we recommend using bar and chain oil specifically designed for chainsaws. Detailed usage instructions, including oiling and safety guidance, can also be found in the online owner’s manual on our website. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for sharing your feedback. We are sorry to hear that the directions included with your 60V 16" chainsaw were unclear.
For proper operation, we recommend using bar and chain oil specifically designed for chainsaws. Detailed usage instructions, including oiling and safety guidance, can also be found in the online owner’s manual on our website. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Niwot, CO
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought the tool only since we have many other Greenworks tools/batteries/chargers. Really easy to assemble; had to add oil of course (same type as with our Greenworks chainsaw), and worked 1st time. Was able to trim an annoying branch 10 min after unboxing.
Pros: Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Whiskey2
Verified Purchase:Yes
[This review was collected as part of a promotion.] Got this as a "Keep in the truck" saw. Didn't want to bother with the smell of gas. It sat in a cold truck, but when a tree was across the road, I had the power to clear the road.
Written by a customer while visiting greenworkstools.com