Have only used the pole saw on limbs with 2" or less diameter. No problem cutting them. Used the hedger to clear foot paths in over grown areas on a family farm and it did very well. Both units have good reach and assemble/break down with little effort. Easy to transport. Both run quite.
The chain came off 4 times when making 30-40 cuts. It went back on fairly easy after the first 3 times, it I haven't tried the fourth time. I moved to the chain saw I bought and had worse problems with it. No email available on their website and when calling their number, I started out as the 2nd one on the list. After 30 minutes, I was still the 2nd on the list and gave up.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, June 20, 2022
Hello wagoss,
We apologize for the existing wait times. Our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. For warranty assistance please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Works fine --easy cutting 12" log. Only reason for a 4 star is chain oil continues to drip when not being used. How can you store to prevent oi leaking?