Customer reviews from greenworkstools.com
Greenworks - Pro 60V 16 in. Brushless Cordless 2kW Chainsaw with 2.5 Ah Battery and Charger - Green
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
260
4 Stars
59
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
273 out of
296)
Customer Reviews for Greenworks - Pro 60V 16 in. Brushless Cordless 2kW Chainsaw with 2.5 Ah Battery and Charger - Green
Posted by: 12345T
from Indiana
Verified Purchase:Yes
Easy to use and cuts beautifully and smoothly. It it so much nicer than our old gas chainsaw. It is also quieter. I would definitrly recommend this product. We also have the lawn mower, leaf blower and trimmer.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Do not tighten the oil cap!
on June 18, 2023
Posted by: TomTom58
from Texas
Gender:Female
I loved this chainsaw until I didn't. The oil reservoir split at the neck where the two sides were formed together. It now leaks very badly. The more you tighten, the wider that split gets. I can slow it down to a slow drip by screwing in the cap just until I feel it meeting the neck
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2023
Hello TomTom58,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. This 60V chainsaw carries a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. This 60V chainsaw carries a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Works well, leaks oil everywhere
on August 12, 2023
Posted by: Riley76
from Napa, California
Gender:Male
This saw works well, easy to maintain, I love all my Greenworks tools. However one flaw- you can't leave oil in the reservoir or it leaks everywhere. No matter which way I store it it leaves oil all over the place. I rang to enquire and was told basically just to add enough oil for the job I'm doing. Not ideal.
Pros: Convenient, Easy to Use, Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, August 14, 2023
Hello Riley76
Thank you for taking the time to voice your concern! When experiencing leaking, try loosening the oil cap to release any vacuum that may have built up, as it can hold the pump open slightly, causing oil to flow past. However, we do advise that if you are storing your unit for a period of time to empty out the oil reservoir. We also recommend wiping down the chainsaw after use, as this will reduce oils that are left on the bar and chain from pooling. If these suggestions do not resolve the issue you are experiencing,please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Thank you for taking the time to voice your concern! When experiencing leaking, try loosening the oil cap to release any vacuum that may have built up, as it can hold the pump open slightly, causing oil to flow past. However, we do advise that if you are storing your unit for a period of time to empty out the oil reservoir. We also recommend wiping down the chainsaw after use, as this will reduce oils that are left on the bar and chain from pooling. If these suggestions do not resolve the issue you are experiencing,please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Oiler doesn't work
on December 7, 2023
Posted by: Big corn
from Trenton TN
Gender:Male
Good saw but auto oiler does not work effectively..Tried 30.weight not bar oil still no luck
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, December 7, 2023
Hello Big corn,
Sorry to hear of the issue you are experiencing with this chainsaw. The oil reservoir has a sponge inside as a filter. Make sure to only use bar and chain oil. Check the cap to make sure the hole inside the cap is clear (if applicable). Try loosening the cap to loosen pressure and screw it back on. Run the unit 1-2 minutes before each use. We hope this information has helped. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear of the issue you are experiencing with this chainsaw. The oil reservoir has a sponge inside as a filter. Make sure to only use bar and chain oil. Check the cap to make sure the hole inside the cap is clear (if applicable). Try loosening the cap to loosen pressure and screw it back on. Run the unit 1-2 minutes before each use. We hope this information has helped. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Posted by: Taylor G
from Madera County, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This little thing works great. We had a storm roll through and left behind some broken tree limbs. We were able to chop them up to haul away pretty quickly. Really like that we didn’t have to drive to town to get gas for it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Kevin Christopher
from Minnesota
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a powerful saw. I use in conjunction with a large gas saw to cut up large trees. It’s quiet, quick, and easy to use.
Best part, no gas, no pull cord, just pull the trigger and you are ready to cut.
Best part, no gas, no pull cord, just pull the trigger and you are ready to cut.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Cuts 1 month of firewood on dual battery charge
on April 24, 2024
Posted by: Tom_PNW
from Washington
I've used mine a few years now, and know it pretty well. In most sessions I use both 4 Ah batteries fully, and in doing so get about a month of firewood, cutting a cross section of wood measuring about two square meters, or a stack about 8 feet long and 40 inches high (roughly 30% of a cord). I sharpen the chain (manual file of correct size) and refill the oil between each full-charge (two battery) session, and charge the batteries 70% after use, then top off before the next use. Has held up with no obvious loss for five years (8 cords) of wood. Take care of it, and it will take care of you. Recommend extra bar/chain to free up pinched/stuck bar. Also mill lumber using jig that rides along 2x6; should get rip blade to cut more efficiently in this mode...
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Exceeds my expectation
on May 4, 2024
Posted by: Jed also
from Minnesota
Gender:Male
[This review was collected as part of a promotion.] I was skeptical that a battery chainsaw works on larger logs, so I bought the 16”, 60 V battery chainsaw at a local retailer because of the discount.
I have never used the chainsaw before, so I have nothing to compare it to, but it exceeded my expectations. I have made under 100 cuts, up to 14 inches in diameter without any problems. For my use, I would use battery operated over fuel saws Because they’re easy to operate and are not stinky. They also make very little noise where I would not read hearing protection. I love How easy it is to use.
I have never used the chainsaw before, so I have nothing to compare it to, but it exceeded my expectations. I have made under 100 cuts, up to 14 inches in diameter without any problems. For my use, I would use battery operated over fuel saws Because they’re easy to operate and are not stinky. They also make very little noise where I would not read hearing protection. I love How easy it is to use.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com