Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Customer Rating
5
Light and easy to use.
on November 29, 2022
Posted by: Ted B
from Nassau, NY
Gender:Male
I bought mine a while ago and have been using it to take down dead and storm damaged trees.
Pros: Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Educated Hillbilly
Verified Purchase:Yes
Product was defective. Had to return it. Customer service was awesome, though.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 11, 2022
Hello Educated Hillbilly,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Written by a customer while visiting greenworkstools.com
Posted by: SBee
from Texas
Gender:Male
Verified Purchase:Yes
Seems to do the job well. Chain needs to be more loose than I would expect. If it’s even a little too tight it doesn’t run. Otherwise works well
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: william taylor
from florida
Gender:Male
Verified Purchase:Yes
easy to handle with one hand or both.nice long lasting battery.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: DRDd
from Northern California
Gender:Male
Verified Purchase:Yes
Chainsaw is easy to handle even for a left-hander like me.
Chain oil does not leak so far.
Chain oil does not leak so far.
Written by a customer while visiting greenworkstools.com
Posted by: Pinnie
from Western Massachusetts
Gender:Female
Verified Purchase:Yes
More powerful than I expected! Sliced right through the log length firewood I had delivered. I am a senior citizen and had no trouble using this saw. If a little old lady can use it, so can you.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: M Lunsford
Verified Purchase:Yes
The saw works great but wish the battery lasted longer than 45 minutes.
Response from greenworkstools.comBy Greenworks, Customer Care, October 26, 2022
Hello M Lunsford,
We are glad that you are enjoying the overall performance of this chain saw and we greatly appreciate your honest feedback.
One of the many benefits of the Greenworks 60V platform is the interchangeability of the batteries. If additional batteries are purchased in a combo pack (tool & battery) for another Greenworks 60V tool, you will have an extra battery that would provide you with the additional run time.
If ever you have specific questions or concerns about one of our products, please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We are glad that you are enjoying the overall performance of this chain saw and we greatly appreciate your honest feedback.
One of the many benefits of the Greenworks 60V platform is the interchangeability of the batteries. If additional batteries are purchased in a combo pack (tool & battery) for another Greenworks 60V tool, you will have an extra battery that would provide you with the additional run time.
If ever you have specific questions or concerns about one of our products, please feel free to contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Great cut when the chain stays on
on October 24, 2022
Posted by: Zmosul
from Nashville, TN
Love this when the chain stays on. I constantly have to adjust the tension screw and the guard. Pretty annoying if you have to do more than few braches at a time.
Pros: Convenient, Quiet, Environmentally Safe, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, October 26, 2022
Hello Zmosul,
We are glad that you are enjoying the overall performance of this chainsaw and we greatly appreciate your honest feedback.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Chains should be tensioned before use. Please check the chain tension intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar.
If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Please note, do not tension a chain after you have finished using the tool.
Hot metal expands. If the chain is tensioned when hot, then allow to cool, the contracting metal could potentially damage the chain, the bar and even the unit. Wait until the next use (or at least until cooled) before tensions.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
We are glad that you are enjoying the overall performance of this chainsaw and we greatly appreciate your honest feedback.
Chainsaw chains can come off due to multiple reasons such as worn-down bars, worn-down sprockets, and wrongly set chain tension. Chains should be tensioned before use. Please check the chain tension intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar.
If anything is worn or damaged, replace parts before using again.
Replace the bar if:
• the groove is not fit with the height of the drive links (which must never touch the bottom).
• the inside of the guide bar is worn and make the chain lean to one side.
Please note, do not tension a chain after you have finished using the tool.
Hot metal expands. If the chain is tensioned when hot, then allow to cool, the contracting metal could potentially damage the chain, the bar and even the unit. Wait until the next use (or at least until cooled) before tensions.
Should you require further assistance, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com