Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Customer Rating
2
Chain falls off a lot
on April 1, 2023
Posted by: Chad787
from Florida
Gender:Male
I spent more time messing with the chain than I do doing yard work. Chain falls off constantly, hedge Trimer part is good
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, April 3, 2023
Hello Chad787,
Thank you for your feedback, we appreciate you bringing this to our attention!
New chains tend to stretch, the chain is correctly tensioned when there is no sag on the underside of the guide bar and when the chain is snug but can be turned by hand without binding. We would recommend reviewing the tensioning steps as outlined in your instruction manual.
If you wish to discuss your concerns about chain please contact Greenworks at 1-888-909-675 or start a live chat on www.greenworkstools.com.
Thank you for your feedback, we appreciate you bringing this to our attention!
New chains tend to stretch, the chain is correctly tensioned when there is no sag on the underside of the guide bar and when the chain is snug but can be turned by hand without binding. We would recommend reviewing the tensioning steps as outlined in your instruction manual.
If you wish to discuss your concerns about chain please contact Greenworks at 1-888-909-675 or start a live chat on www.greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bar and Chain are horrible
on March 24, 2023
Posted by: cozman
from Lake Orion MI
Gender:Male
I bought this on December 1 2022 didn't use it until March 2023. After 10 minutes of using the saw chain jumped and deformed to the point it would no longer go back on the bar. Customer service would not do anything becauce it was over 90 days. Joke product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 24, 2023
Thank you for your review cozman. We regret to hear that you do not recommend this product. Some issues can be tricky to diagnose over the phone as issues can present in different ways. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting, photos, or video can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error.
We see that you have been in touch and Customer experience team are working towards resolving the concerns that you have brought to our attention in a timely manner. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We see that you have been in touch and Customer experience team are working towards resolving the concerns that you have brought to our attention in a timely manner. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
All I can say about this saw it's a beast
on March 3, 2023
Posted by: White Blaze
from Apple Valley California
Gender:Male
I've use gas saws all my life and I thought I'd give the the Green Works saw a try. I'm glad I did. I had some big biscuits left over and I thought this would be a good test for the saw. It was not disappointing and I highly recommend it.
Pros: Easy to Use, Durable, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chain saw 18 inch 60v
on March 1, 2023
Posted by: Jim Killian
from Maggie Valley, NC
Gender:Male
I bought this about a month ago and used it one time and it worked flawlessly. I got it out again to cut a small tree down. About half way through the chain flew off. I tried putting the chain back on. The adjustment screw was frozen and i could not get it to give me enough slack to get the chain onto the bar. I took tje bar off the adjustment adjustment knob and put the chain onto the bar and manuvered the bar back onto the adjustment knob. The adjustment screw let me tighten the chain but then the chain would not turn even if i loosened it some. i put the battery in and tried it to see if it worked. turned about one turn and the chain froze. It looks as if this is junk! i also purched a lawn mower so I hope it is better quality than this saw but I have my doubts.
Pros: Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 1, 2023
Hello Jim Killian,
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Sorry to hear about this experience! It sounds like you will need to contact us directly some further information would be required to be better assist. Please Contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
this saw is REAL WORK HORSE!
on February 16, 2023
Posted by: Damon99
from oh
Gender:Male
I'm glad I bought the 18-inch saw. I have hardwood logs 18 x 24 inches - This saw cut right through that log, in a big hurry, then ate that log for lunch! I was throwing chips 10 feet! I don't have a log splitter, but by putting a 2 inch deep kerf in the log and dropping in a wedge, splitting is no problem at all.
I was experiencing about 15-20 minute run times with continuous usage. A spare battery would be a big plus. also- this IS a two-handed saw with plenty of power.
I was experiencing about 15-20 minute run times with continuous usage. A spare battery would be a big plus. also- this IS a two-handed saw with plenty of power.
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Very convenient tool
on February 6, 2023
Posted by: Stumper
from Pulaski, TN
Gender:Male
I bought four 60V tools in spring of 2022 to upgrade from the 40V greenworks tools that I have. While this a good tool it was least impressive of the batch when compared with the 40V tools. It has a higher chain speed than the 40V and can cut faster but it seems to have less torque and stalls much more often. It also suffers from the same problem as every other 18" chainsaw that I have used in that it is very prone to throwing the chain. For some reason the industry standard 18" bill seems to be too straight to keep the chain in the groove. Just a little more thickness top to bottom in the middle of the blade would help a lot. Tensioning the chain is easier on the 40V saw and that helps some as well.
While the saw could be better I do like it enough that I bought a second one for my son-in-law.
Pros: Convenient, Quiet
Response from greenworkstools.comBy Greenworks, Customer Care, February 8, 2023
Hello Stumper
Thank you for sharing your experience with this chainsaw. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. To appropriately address your concerns with one of our product specialists, please Greenworks Pro toll-free helpline at 1-855-345-3934.
Thank you for sharing your experience with this chainsaw. We greatly appreciate your honest feedback as it gives us a better understanding of where we need to improve moving forward. We are sorry to hear that the unit has not fully met your expectations. To appropriately address your concerns with one of our product specialists, please Greenworks Pro toll-free helpline at 1-855-345-3934.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
GOING GREENWORKS
on January 31, 2023
Posted by: N4DRR
from Cullman Alabama
Gender:Male
I just purchased a 60V 4.0Ah 18 inch chainsaw and was pleased that it performed as advertised, age is 82 years of age and have owned gas chainsaws for over 60 year,, I will never go back to gas
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
NO GO CHAINSAW!
on January 18, 2023
Posted by: Tony gilchrease
from Galveston, Texas
Gender:Male
Had this Chainsaw for a month; refuses to run. Charged the Battery again to full charge and still it refuses to run!!!
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, January 19, 2023
Hello Tony gilchrease,
Thank you for taking the time to review our product. We’re sorry to hear about this event, and we understand it can be frustrating when a machine won't start.
To start the chain saw follow the steps below.
1. Press the lock-out button.
2. Press the trigger while you hold the lock-out button.
3. Release the lock-out button.
IMPORTANT: The chain brake must be disengaged for the chainsaw to start. Activate the brake by moving the front hand guard forwards.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you still be experiencing an issue starting the chainsaw, please allow our team to gather some further details so that we can help find a resolution for you. We kindly request that you contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit so that we can complete troubleshooting with you and gather the necessary unit information.
Thank you for taking the time to review our product. We’re sorry to hear about this event, and we understand it can be frustrating when a machine won't start.
To start the chain saw follow the steps below.
1. Press the lock-out button.
2. Press the trigger while you hold the lock-out button.
3. Release the lock-out button.
IMPORTANT: The chain brake must be disengaged for the chainsaw to start. Activate the brake by moving the front hand guard forwards.
Hoping this was maybe a misstep and will be able to correct with these instructions. Should you still be experiencing an issue starting the chainsaw, please allow our team to gather some further details so that we can help find a resolution for you. We kindly request that you contact Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask is that you have access to the unit so that we can complete troubleshooting with you and gather the necessary unit information.
Written by a customer while visiting greenworkstools.com