Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Customer Rating
2
Do not tighten the oil cap!
on June 18, 2023
Posted by: TomTom58
from Texas
Gender:Female
I loved this chainsaw until I didn't. The oil reservoir split at the neck where the two sides were formed together. It now leaks very badly. The more you tighten, the wider that split gets. I can slow it down to a slow drip by screwing in the cap just until I feel it meeting the neck
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2023
Hello TomTom58,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. This 60V chainsaw carries a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. This 60V chainsaw carries a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Excellent Combo
on June 2, 2023
Posted by: ncmtns
from Charlotte, NC
Gender:Male
I bought this more for having a pole hedge trimmer but have been using the pole saw just as much. Very impressed with the power as well as cutting capabilities. The pole saw has worked up to 4-5" diameter limbs and could probably cut thru larger diameter. Well balanced and great battery life.
Pros: Easy to Use, Quiet, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great performance!
on May 31, 2023
Posted by: Nate1022
from Pickett, WI
Gender:Male
Ever since I got this saw I've putting it to the test. I've had it for 6 months now and it's performing great. I would say the battery last just as long a gas saw on one tank of gas. That impressed me. I used it on big and small trees and limbs. I'll be looking at more products like this since I own a large property.
Pros: Convenient, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Curt5117
from Olive Branch, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my chainsaw! I have put to good use over the past year with absolutely no issues. A tree feel in our church parking lot and the 60v 16’ made quick work of it to clear the lot.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Keeps breaking
on May 13, 2023
Posted by: djca
from Chapel hill, NC
Gender:Male
The chain keeps falling and I already replaced it 3 times. Not what I expected. Customer support suggested I'll buy a new one.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, May 16, 2023
Hello djca
Thank you for your review. We are sorry to hear about the experience you have encountered with chain on this unit. Please make sure the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934. Hope this info helps.
Thank you for your review. We are sorry to hear about the experience you have encountered with chain on this unit. Please make sure the chain wheel is secured to the shaft. If the chain wheel is not secured this could be causing issues with the chain staying. If the chain is secured the issue would be the tension procedure. Please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call Greenworks Pro toll-free helpline at 1-855-345-3934. Hope this info helps.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
well balanced in hand
on April 29, 2023
Posted by: VivW
from Brattleboro, VT
Gender:Female
Compared to a smaller Ryobi electric chainsaw, this one is a pleasure to use. I was worried about the extra weight from the 60W battery itself, but its position between the two handles kept the tool balanced and comfortable. The easy-to-use chain brake and clear, quick access to adjust the chain tension are two safety features I appreciate. The bucking spikes are very helpful to keep the log from spinning when you first cut into it- didn't have those on my Ryobi.
I have another Greenworks tool with a plastic handle that snapped off a month after we bought it, and any of these electric tools now are going to have a bunch of plastic housing parts, so I am worried about durability there. The bar oil tank on this chainsaw has an opaque window to check the level, but I couldn't see through it enough, had to open it to check the level.
Overall, a great tool with plenty of power to get the job done efficiently.
Pros: Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Amazing Saw
on April 16, 2023
Posted by: Shck
from WA
I bought the saw last year, but it got its first real work out this spring. 3 solid days of limping and felling a huge willow stand. Worked like a champ. Light, easy, quiet.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chainsaw 60v 16” with a 5.0 amp battery
on April 8, 2023
Posted by: Clos5
from Pennsylvania
Gender:Male
Bought new. Used first time and after awhile it would stop working. After waiting a few minutes it would work again but only for a few more Minutes and stop again. Overheating?? Either way huge disappointment. Bar chain oil was at good level and battery too.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Clos,
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Written by a customer while visiting greenworkstools.com