Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Posted by: Taylor G
from Madera County, CA
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] This little thing works great. We had a storm roll through and left behind some broken tree limbs. We were able to chop them up to haul away pretty quickly. Really like that we didn’t have to drive to town to get gas for it.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
It rips
on February 10, 2024
Posted by: haikumorfnhoj
from California
Gender:Male
I’ve been using the saw for the past 6 months and I am pleased. It rips through big wood with little effort. It has plenty of power. A perfect tool for a homeowner that has periodic cutting needs. If you have multiple batteries, then it makes it a good tool for the job site. Again, it rips through whatever you want. The one drawback is the weight—it is on the heavier side, especially if you are using the 8AH battery. I prefer using the 4AH because of the weight.
Pros: Convenient, Easy to Use, Quiet, Environmentally Safe, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
First chainsaw
on December 28, 2023
Posted by: Ank D
from Missouri
Gender:Male
This is the first chainsaw I've ever purchased and it's been really good so far. I went with greenworks because I have one of their pressure washers and it is a good product also. I've cut down about two wheel barrows worth of wood and I still have half battery. I've been impressed.
Pros: Convenient, Cost-Saver, Easy to Use, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Problem With Slack Chain
on December 14, 2023
Posted by: Robin G
from Oakland, TN
Gender:Male
Purchased to cut down smaller trees and to trim branches. Runs and cuts great when the chain is on but I cannot get it to stay on. Have finally given up and will have to purchase another brand. It’s like there is one link too many on the chain and there does not appear to be a master link to shorten it . I had read reviews with the same problem, but figured they just did not know how to tighten it properly. I purchased it anyway since I had other Greenworks tools and wanted to build my outdoor tool collection around my battery chargers. My tension adjustment knob is to the max and I cannot extend the bar out any further for tightening. Guess the other people having this problem were correct.
Pros: Cost-Saver, Easy to Use, Quiet, Environmentally Safe
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, December 15, 2023
Hello Robin G,
We are sorry to hear of the experience you had with the chain. Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again. A correctly tensioned chain should only pull away from the bar enough to fit a dime between the teeth and the bar. Do not tension a chain after you have finished using the tool. Hot metal expands. If the chain needs tensioning when hot, then allow to cool, the contracting metal could potentially damage the chain, the bar and even the unit, wait until the next use (or at least until cooled) before tensioning.
We urge you contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
We are sorry to hear of the experience you had with the chain. Chains should be tensioned before use. Check intermittently throughout each chore to make sure the chain is kept properly tensioned and condition of all parts prior to using. If anything is worn or damaged, replace parts before using again. A correctly tensioned chain should only pull away from the bar enough to fit a dime between the teeth and the bar. Do not tension a chain after you have finished using the tool. Hot metal expands. If the chain needs tensioning when hot, then allow to cool, the contracting metal could potentially damage the chain, the bar and even the unit, wait until the next use (or at least until cooled) before tensioning.
We urge you contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Saw great, battery no so much
on December 10, 2023
Posted by: Luke E
from Forest Lake Mn
Gender:Male
I bought this about 2 months ago and have used it a lot cutting large trees we had dropped on our property. The good: cuts well, strong performance, easy to use. The meh; battery is good for 25-30 minutes of hard work. It will get hot and stop too. When trying to recharge you need to cool it for 30 min to recharge for about 45 min.
A 20” saw is going to be used for big cuts. Recommend it comes with 2-3 batteries to be useful for heavy work.
Pros: Convenient, Easy to Use, Environmentally Safe, Powerful
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, December 11, 2023
Hello Luke E,
Thank you for your feedback. We are sorry to hear that you are not completely satisfied with your recent purchase. This get up to 200 cuts on a single charge with included 8.0 Ah battery as you let the weight of the tool do the work vs pushing down hard. For general tree maintenance, the 8.0Ah battery that comes in the kit works great! However, grab an extra battery or two if you planning on taking trees out completely or maintaining larger properties.
Should you have any further questions, warranty needs, or would like us to investigate to see whether you are getting the adequate number of cuts per charge please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We are always happy to help!
Thank you for your feedback. We are sorry to hear that you are not completely satisfied with your recent purchase. This get up to 200 cuts on a single charge with included 8.0 Ah battery as you let the weight of the tool do the work vs pushing down hard. For general tree maintenance, the 8.0Ah battery that comes in the kit works great! However, grab an extra battery or two if you planning on taking trees out completely or maintaining larger properties.
Should you have any further questions, warranty needs, or would like us to investigate to see whether you are getting the adequate number of cuts per charge please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We are always happy to help!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Oiler doesn't work
on December 7, 2023
Posted by: Big corn
from Trenton TN
Gender:Male
Good saw but auto oiler does not work effectively..Tried 30.weight not bar oil still no luck
Pros: Convenient, Cost-Saver, Easy to Use, Quiet, Durable, Environmentally Safe, Effective, Powerful
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, December 7, 2023
Hello Big corn,
Sorry to hear of the issue you are experiencing with this chainsaw. The oil reservoir has a sponge inside as a filter. Make sure to only use bar and chain oil. Check the cap to make sure the hole inside the cap is clear (if applicable). Try loosening the cap to loosen pressure and screw it back on. Run the unit 1-2 minutes before each use. We hope this information has helped. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Sorry to hear of the issue you are experiencing with this chainsaw. The oil reservoir has a sponge inside as a filter. Make sure to only use bar and chain oil. Check the cap to make sure the hole inside the cap is clear (if applicable). Try loosening the cap to loosen pressure and screw it back on. Run the unit 1-2 minutes before each use. We hope this information has helped. Should you have any further questions or warranty needs, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us on Greenworks Pro toll-free helpline at 1-855-345-3934. We would like the opportunity to speak with you to see if we can find a solution.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very pleased
on December 4, 2023
Posted by: lizforestmeadow
from Seneca, OR
Gender:Female
Very pleased. This saw suits me. Very easy to start and operate. Good battery run time. Standard tools to adjust chain.
Performed well in the snow! Was able to harvest some nice pieces of small firewood.
Pros: Convenient, Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
One beast of a saw
on November 16, 2023
Posted by: ernem
I purchased the 20 inch chainsaw several weeks ago and have used it several times. I cannot believe how fast it cuts for a battery chainsaw. It chews through 12 to 18 inch logs very fast and does not bog down. The battery seems to last a long time before needing charged but I have not used it long enough to completely drain it. Overall it is an excellent chainsaw , my only complaint is the weight of the saw and battery as it is pretty heavy.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com