Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(909 Reviews)
Rating breakdown 909 reviews
5 Stars
680
4 Stars
141
3 Stars
28
2 Stars
22
1 Star
38
92%of customers recommend this product.
(
689 out of
746)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Customer Rating
5
Skepticism turns into happiness!!
on January 26, 2025
Posted by: Sals4
from Florida
Gender:Male
[This review was collected as part of a promotion.] I've been looking, thinking and pulling my few hairs out with the great debate.... Gas or Battery???
I have Muscular dystrophy and autoimmune disease along with other issues that limit and cause weakness in my arms and legs.
I was afraid I wouldn't be able to use one at all. Well, a Christmas sale later and I'm (when my son doesn't take it) cutting wood.😄
I LOVE THIS CHAINSAW!!!😍😍😍
It's quiet, cuts great and I don't recall any kickback since I started working with it. Greenworks has built a Great chainsaw.
My only issue is the battery is only 2.5ah and doesn't last that long when cutting larger trees. So I bought 2 more batteries!! Issue solved!🥳😉
I have Muscular dystrophy and autoimmune disease along with other issues that limit and cause weakness in my arms and legs.
I was afraid I wouldn't be able to use one at all. Well, a Christmas sale later and I'm (when my son doesn't take it) cutting wood.😄
I LOVE THIS CHAINSAW!!!😍😍😍
It's quiet, cuts great and I don't recall any kickback since I started working with it. Greenworks has built a Great chainsaw.
My only issue is the battery is only 2.5ah and doesn't last that long when cutting larger trees. So I bought 2 more batteries!! Issue solved!🥳😉
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
3
Saw works great battery defective
on January 26, 2025
Posted by: JD177
from Manchester NJ
Gender:Male
[This review was collected as part of a promotion.] Used this saw twice the first time it kept shutting off and on. Had another battery from a 60v weed wacker put that in and the saw worked fine battery will not take a charge.
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, January 27, 2025
Hello JD177.
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
We appreciate you letting us know and we apologize for your experience. We see that you have been in contact, and the Customer Experience team are doing their best to work towards a solution. Greenworks is committed to making sure customers are 100% satisfied with the quality and durability of each purchase. We thank you for your patience and understanding as we work to improve this experience for you. Please keep us updated.
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Nice
on January 24, 2025
Posted by: JD123
from California
Gender:Male
[This review was collected as part of a promotion.] Bought last month and it's been getting the work done I need around the house.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Need additional battery
on January 16, 2025
Posted by: Halftrack2
from Alabama
Gender:Male
[This review was collected as part of a promotion.] I bought the saw charger and battery 1 month ago. How can I ɓuy another battery?
Pros: Convenient, Easy to Use, Quiet
I would recommend this to a friend!
Response from greenworkstools.comBy Greenworks, January 17, 2025
Hello Halftrack2.
Thank you for your interest. Additional batteries can be purchased direct from Greenworks Tools here: (https://www.greenworkstools.com/collections/60-volt?uff_knr5hq_productType=Battery).
When choosing a Greenworks battery, the key factor is to match the voltage to your tools, and then consider the amp-hour (Ah) rating to determine how long the battery will run on a single charge; a higher Ah rating means longer runtime, while the voltage determines the power output of the tool - higher voltage means more power for heavier tasks.
Hope this information helpful. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Thank you for your interest. Additional batteries can be purchased direct from Greenworks Tools here: (https://www.greenworkstools.com/collections/60-volt?uff_knr5hq_productType=Battery).
When choosing a Greenworks battery, the key factor is to match the voltage to your tools, and then consider the amp-hour (Ah) rating to determine how long the battery will run on a single charge; a higher Ah rating means longer runtime, while the voltage determines the power output of the tool - higher voltage means more power for heavier tasks.
Hope this information helpful. If you ever have specific questions or concerns about our products, contact Greenworks via Live chat on our website (www.greenworkstools.com), call us at 1-888-909-6757 (1-888-90WORKS) or refer to the FAQ ask section of the tool or ask us a question, anytime.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Easy to use!
on January 14, 2025
Posted by: Abbi
from Maine
[This review was collected as part of a promotion.] Bought a few weeks ago. First time chainsaw user. Very lightweight, easy to start and run. Great addition to my array of green works tools (zero turn mower, rototiller, light, push mower and a new e Bike!)
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Not worth the money
on January 13, 2025
Posted by: klch
from Espanola, nm
Gender:Female
This is a worthless chainsaw. I have yet for it to be able to cut any piece of wood without stopping and it will not restart even doing a reset. I have only had this chainsaw for maybe 2 months. Save your hard earned money. I would LOVE to be able to return this, so it does not take up valuable space in my shop
Response from greenworkstools.comBy Greenworks, January 14, 2025
Hello klch.
We are sorry to hear of the issues you are experiencing with your 60V chainsaw.
The chainsaw might stop and not start due to a few common reasons, including: a faulty battery connection, an engaged chain brake, a poorly tensioned chain, a clogged bar or chain with debris, an overloaded motor due to heavy cutting, a low battery charge, or an internal electrical issue that triggers the safety overload protection mechanism; we recommend always checking the user manual for specific troubleshooting steps for your model.
We have a shared two videos that explain how to assembly and operate your 60v chain saw. You can check it out here:
Unboxing and assembling (https://youtu.be/u16YFkwovfk).
Assembly and operator's guide (https://youtu.be/WJOGDpSPzJM).
Greenworks provides a 30-Day money back guarantee on all direct purchases, less shipping and handling, this information can be found on our Return Policy page, please click link HERE http://www.greenworkstools.com/latest/return-policy to view the full return policy.
If you are willing, we would be interested in hearing more about why your purchase fell below expectations and to see how we can do better in the future. To discuss this with one of our Customer Care specialists, please start a Live chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline at 1-855-345-3934. So our experts can discuss your experience!
We are sorry to hear of the issues you are experiencing with your 60V chainsaw.
The chainsaw might stop and not start due to a few common reasons, including: a faulty battery connection, an engaged chain brake, a poorly tensioned chain, a clogged bar or chain with debris, an overloaded motor due to heavy cutting, a low battery charge, or an internal electrical issue that triggers the safety overload protection mechanism; we recommend always checking the user manual for specific troubleshooting steps for your model.
We have a shared two videos that explain how to assembly and operate your 60v chain saw. You can check it out here:
Unboxing and assembling (https://youtu.be/u16YFkwovfk).
Assembly and operator's guide (https://youtu.be/WJOGDpSPzJM).
Greenworks provides a 30-Day money back guarantee on all direct purchases, less shipping and handling, this information can be found on our Return Policy page, please click link HERE http://www.greenworkstools.com/latest/return-policy to view the full return policy.
If you are willing, we would be interested in hearing more about why your purchase fell below expectations and to see how we can do better in the future. To discuss this with one of our Customer Care specialists, please start a Live chat on www.greenworkstools.com or call Greenworks Pro toll-free helpline at 1-855-345-3934. So our experts can discuss your experience!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
battery chainsaw 16'
on January 12, 2025
Posted by: Sensei Dave
from Brockton,MA
Gender:Male
[This review was collected as part of a promotion.] Trying a battery type instead of electric corded. Works well for what I need. Small cutting time for firewood.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Good saw for the prive
on January 3, 2025
Posted by: Mike324
from Buffalo, NY
Gender:Male
[This review was collected as part of a promotion.] Purchased this so I don’t have to keep gas/oil mix on hand for my gas chainsaw when I only need a couple of cuts. Looks to be made well. Same plastics as on the gas so time will tell how well it holds up. I haven’t taken it out yet and used it because the weather where I am has changed over to snow, but as soon as I can I plan to try it out on wood. I assembled it, easy enough, and pulled the trigger, it sounded powerful enough to do the trimming I plan.
I was able to purchase this on sale before Christmas and the price was right.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com