Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
267
4 Stars
60
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
279 out of
302)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Customer Rating
1
Chain tension problems, short battery life, weak motor
on May 15, 2022
Posted by: SeeSaw22
from Ithaca, NY
Gender:Male
I've used chainsaws for many years. Received this yesterday, tried it for the first time today. Cut some small stuff and a couple logs up to 10" diameter. Very soon I encountered a major and strange problem I've never encountered with a chainsaw before. The chain tension kept changing! Weird. I know how to set chain tension, and I set it correctly to start out. Bolts tightened down well after adjusting. After just a few cuts, the chain had tightened itself so much that the saw wouldn't run. Puzzled, I loosened the tension until it was correct again and kept cutting. For the next 15 minutes I used the saw, and the tension kept changing. It would get extremely loose and I'd have to stop and adjust it back to the correct tension again. It would get extremely tight and stop running, and I'd have to adjust it again. There was no reason or rhyme to it. Whether it got tighter or looser after any given time I adjusted it was random, not related to whether I had tightened it the last time or loosened it the last time. Every time I made sure the bolts were well-tightened after adjusting. Very puzzling. I also noticed that the chain oiling system wasn't releasing as much oil onto the chain as my other (gas powered) saws, so I'm not sure that's really working as it should. The chain stayed pretty dry. I also found that when cutting through a thicker log (about 10" diameter) the saw kept stopping suddenly, even though I was letting the weight of the saw do the work, not forcing it at all. It just seemed like the motor couldn't handle the thicker log. Finally, after running the saw for only about 15 minutes, the battery was dead. I expected much longer run time. I am extremely disappointed with this saw and intend to return it. BUT, when I tried calling, I waited on hold for a half hour (even though the recording kept telling me I was first in the queue), and no one ever picked up. How am I going to deal with this if I can't reach customer service? I would have waited to post a negative review (I rarely write negative reviews) until after I spoke with someone from Greenworks, but when no one would answer the phone to help me after a half hour, I am fed up and feel that other potential buyers should be warned.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 17, 2022
Hello SeeSaw22,
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Gender:Male
Verified Purchase:Yes
The chainsaw seems to be the right tool for my yard.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
[Almost] Perfect chainsaw
on May 4, 2022
Posted by: mr72
from Cedar Park, TX
Gender:Male
This review is for a slightly modified version of this saw. I swapped the 18" bar and chain to this saw from day 1, and put it into hard use immediately.
This chainsaw does everything you could want one to do, and does it exceptionally well. The 60V size is perfect, easy to handle, and the fact that you can do the same work as a 40cc gasoline saw but without having to worry with starting, maintenance, etc., is a miracle. After 25 years of using other chainsaws, this is finally the best one I've ever used.
The only thing that keeps it from being absolutely perfect is the limitation of not using it in the rain. Likewise, lack of water resistance makes cleaning it somewhat more challenging.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Smooth and quiet
on May 4, 2022
Posted by: Just fred
from Florida
Gender:Male
Tried this vs. my Husky. Very pleased and surprised it performed so well. Took down most of the main tree after having pole saw trimmed. Had to take it piece by piece due to homes in suburbia and hanging over neighbors fence as well as mine. The saw was excellent in every area. I used my mower battery which is the 60 v newer version. Took out the tree, cut all down to manageable pieces, and did most of the clean up on one charge, one battery. Finished with my older version battery, no problems at all.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Thedaneinheath
from Western Mass
Gender:Male
Verified Purchase:Yes
It’s helpful to have a second battery when the first one is ready to be charged.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great chainsaw!
on April 16, 2022
Posted by: Jboz
from TN
Gender:Male
Bought this to replace a gas Husqvarna. Never have to worry about trying to start up. This has just as much power and is just as light and very balanced. I have the 5amp battery, which I recommend as well, for longer run times. Can't recommend this chainsaw enough. Great Buy!!
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Much better than expected
on April 13, 2022
Posted by: Big_Country
from Nashville, TN
Gender:Male
Honestly, I didn’t expect much from this. I was willing to gamble because I’m sick of keeping 2 stroke gas around. Used it to clear some trees in the back yard and cut some fire wood. It is quieter than a gas powered saw but it still makes some noise. Feels powerful, I had no issues at all through my first 3 or 4 uses.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very impressed
on April 12, 2022
Posted by: KevinG
from Knoxville, TN
Gender:Male
I’ve used this several times and it has become my go to for cleanup around my 15 acres. I think we are all skeptical of battery power but this is definitely next-gen power and reliability. It’s quieter than gas and it over performs for its size. Great for cleanup and so far felling trees up to 10”
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com