Customer reviews from greenworkstools.com
Greenworks - Pro 60V 16 in. Brushless Cordless 2kW Chainsaw with 2.5 Ah Battery and Charger - Green
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
260
4 Stars
59
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
273 out of
296)
Customer Reviews for Greenworks - Pro 60V 16 in. Brushless Cordless 2kW Chainsaw with 2.5 Ah Battery and Charger - Green
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Saw cut nicely. Almost as noisy as a gas chain saw- I had to wear ear protection. Also saw was a bit too heavy with a 4 AH battery. Had about 20 minutes cutting time with 4 AH battery. Only had saw for a couple of weeks and one real cutting session. Hope it holds up. Way more convenient than a gas chain saw but not quite as powerful as equivalent 16" gas chain saw as it did " bog down " from time-to-time.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very useful tool
on May 11, 2021
Posted by: Whatfor
from Minnesota
Gender:Male
I bought this saw a year ago to maintain trails on a heavily wooded 25-acre property in NW Minnesota. It has performed very well cutting standing trees and deadfall up to about 12" diameter or occasionally a little bigger and including hardwoods and pine. It's lightweight, quiet, starts easily, and shuts down immediately when binding occurs during a cut. One charge usually outlasts my will to saw: about an hour of steady work. I also have a GW 60-volt string trimmer for about 3 years and I've been happy with that tool as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Tensioner is terrible
on October 24, 2021
Posted by: JM Johnston
from Florida
Gender:Female
Chain is constantly coming loose within minutes of tightening.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, October 25, 2021
Hello JM Johnston,
Thank you for your review. We are sorry to hear that you are having trouble keeping the chain secure. Chains should always be tensioned before use. Be sure to check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar. Do not tension a chain after you have finished using the tool. The hot metal expands; if the chain is tensioned when hot, then allowed to cool, the contracting metal could potentially damage the chain, the bar, and even the unit. Always wait until the next use (or at least until cooled) before tensioning.
We hope this information helps! If the issues persist, please give us a call at 1-888-909-6757 or submit an email at info@greenworkstools.com. We would be happy to look into other factors.
Thank you for your review. We are sorry to hear that you are having trouble keeping the chain secure. Chains should always be tensioned before use. Be sure to check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar. Do not tension a chain after you have finished using the tool. The hot metal expands; if the chain is tensioned when hot, then allowed to cool, the contracting metal could potentially damage the chain, the bar, and even the unit. Always wait until the next use (or at least until cooled) before tensioning.
We hope this information helps! If the issues persist, please give us a call at 1-888-909-6757 or submit an email at info@greenworkstools.com. We would be happy to look into other factors.
Written by a customer while visiting greenworkstools.com
Posted by: Thedaneinheath
from Western Mass
Gender:Male
Verified Purchase:Yes
It’s helpful to have a second battery when the first one is ready to be charged.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Educated Hillbilly
Verified Purchase:Yes
Product was defective. Had to return it. Customer service was awesome, though.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 11, 2022
Hello Educated Hillbilly,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Written by a customer while visiting greenworkstools.com
Posted by: Jason28
from Comstock Park mi
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works really well so far, used it to cool up about 6" thick branches, has no problems
Pros: Convenient, Cost-Saver, Easy to Use, Effective
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very Convenient.
on July 23, 2024
Posted by: bisho8a
from florida
Gender:Male
[This review was collected as part of a promotion.] I love not to have to be dealing with a gas chainsaw anymore, the convenience and performance of this product is excellent. I actually bought two of these in the same time just so I can have two batteries.
And now I just received my 60v string trimmer and leaf blower, so now I have 3 batteries for all this tools.
And now I just received my 60v string trimmer and leaf blower, so now I have 3 batteries for all this tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Too wet to use at this time
on September 25, 2024
Posted by: Rusty Woodchuck
from Tennessee
Gender:Male
[This review was collected as part of a promotion.] I haven't had the time to use my chainsaw, yet. It has been too wet to try and use just yet. I do like the fact that I don't have to pull on starter rope. That makes it easier for a 69 yr. old man to use.
Written by a customer while visiting greenworkstools.com