Customer reviews from greenworkstools.com
Greenworks - Pro 60V 16" Brushless Cordless 2kW Chainsaw, with 2.5 Ah Battery and Charger - Green
Average customer rating
4.5
(360 Reviews)
Rating breakdown 360 reviews
5 Stars
266
4 Stars
60
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
278 out of
301)
Customer Reviews for Greenworks - Pro 60V 16" Brushless Cordless 2kW Chainsaw, with 2.5 Ah Battery and Charger - Green
Posted by: Callme
Gender:Male
Verified Purchase:Yes
The chain came off after less than 20 minutes of use. It would not fit back on the blade properly. I called customer service and I was 52 in line and after holding almost 5 minutes I was still at 51. Can you please ask some someone to call me.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 11, 2021
Hello,
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Surprising Power!
on October 26, 2021
Posted by: OGwyatt
from North Carolina
Gender:Male
I bought this saw to use in place of a gas saw that I have had for years. I wanted to try something a little quieter. I am very surprised at the power of this saw, and the run time on the 2.5Ah battery is great! Cant wait to get one of the 5Ah batteries to use with this product. I hope it last as long as my previous saw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Buy chainsaw oil. It doesn’t come with a trial starter bottle.
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
from Maryland
Verified Purchase:Yes
Saw cut nicely. Almost as noisy as a gas chain saw- I had to wear ear protection. Also saw was a bit too heavy with a 4 AH battery. Had about 20 minutes cutting time with 4 AH battery. Only had saw for a couple of weeks and one real cutting session. Hope it holds up. Way more convenient than a gas chain saw but not quite as powerful as equivalent 16" gas chain saw as it did " bog down " from time-to-time.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Very useful tool
on May 11, 2021
Posted by: Whatfor
from Minnesota
Gender:Male
I bought this saw a year ago to maintain trails on a heavily wooded 25-acre property in NW Minnesota. It has performed very well cutting standing trees and deadfall up to about 12" diameter or occasionally a little bigger and including hardwoods and pine. It's lightweight, quiet, starts easily, and shuts down immediately when binding occurs during a cut. One charge usually outlasts my will to saw: about an hour of steady work. I also have a GW 60-volt string trimmer for about 3 years and I've been happy with that tool as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Tensioner is terrible
on October 24, 2021
Posted by: JM Johnston
from Florida
Gender:Female
Chain is constantly coming loose within minutes of tightening.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, October 25, 2021
Hello JM Johnston,
Thank you for your review. We are sorry to hear that you are having trouble keeping the chain secure. Chains should always be tensioned before use. Be sure to check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar. Do not tension a chain after you have finished using the tool. The hot metal expands; if the chain is tensioned when hot, then allowed to cool, the contracting metal could potentially damage the chain, the bar, and even the unit. Always wait until the next use (or at least until cooled) before tensioning.
We hope this information helps! If the issues persist, please give us a call at 1-888-909-6757 or submit an email at info@greenworkstools.com. We would be happy to look into other factors.
Thank you for your review. We are sorry to hear that you are having trouble keeping the chain secure. Chains should always be tensioned before use. Be sure to check intermittently throughout each chore to make sure the chain is kept properly tensioned. A correctly tensioned chain should only pull away from the bar enough to fit a dime (10c) between the teeth and the bar. Do not tension a chain after you have finished using the tool. The hot metal expands; if the chain is tensioned when hot, then allowed to cool, the contracting metal could potentially damage the chain, the bar, and even the unit. Always wait until the next use (or at least until cooled) before tensioning.
We hope this information helps! If the issues persist, please give us a call at 1-888-909-6757 or submit an email at info@greenworkstools.com. We would be happy to look into other factors.
Written by a customer while visiting greenworkstools.com
Posted by: Thedaneinheath
from Western Mass
Gender:Male
Verified Purchase:Yes
It’s helpful to have a second battery when the first one is ready to be charged.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Educated Hillbilly
Verified Purchase:Yes
Product was defective. Had to return it. Customer service was awesome, though.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 11, 2022
Hello Educated Hillbilly,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Written by a customer while visiting greenworkstools.com