Customer reviews from greenworkstools.com
Greenworks - Pro 60V 16 in. Brushless Cordless 2kW Chainsaw with 2.5 Ah Battery and Charger - Green
Average customer rating
4.5
(353 Reviews)
Rating breakdown 353 reviews
5 Stars
260
4 Stars
59
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
273 out of
296)
Customer Reviews for Greenworks - Pro 60V 16 in. Brushless Cordless 2kW Chainsaw with 2.5 Ah Battery and Charger - Green
Posted by: Al M
Verified Purchase:Yes
Purchase Bar and Chain oil before you purchase this. Don’t be like me and think it’s ready to use straight out of the box. ITS NOT ! I was all set to get some work done when it arrived but could not until I made a drive to Homedepot. I am a huge greenworks fan, but it not coming with oil is ridiculous.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , November 9, 2020
Hello Al M,
Thank you for sharing your feedback with us. We appreciate when our customers take the time to share their opinion with us as we strive to satisfy them. We will certainly keep this in mind, and we hope others will find your review helpful.
If you ever have specific questions or concerns about our products and what is included, please feel free to contact our Customer Service Department at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com
Thank you for sharing your feedback with us. We appreciate when our customers take the time to share their opinion with us as we strive to satisfy them. We will certainly keep this in mind, and we hope others will find your review helpful.
If you ever have specific questions or concerns about our products and what is included, please feel free to contact our Customer Service Department at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com
Written by a customer while visiting greenworkstools.com
Posted by: karensuec
Verified Purchase:Yes
Received the saw in a timely manner and it works great - had to tighten the chain once already --great saw for us elderly people.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 19, 2021
Hello karensuec,
Thank you for your positive feedback! We are glad to read that overall, you have been enjoying this Chain Saw. We pride ourselves on creating long lasting tools that have great use and function.
Please keep in mind that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw.
In the meantime, please feel welcome to submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS) with any questions or concerns. Our Customer Care team is always happy to provide help.
Thank you for your positive feedback! We are glad to read that overall, you have been enjoying this Chain Saw. We pride ourselves on creating long lasting tools that have great use and function.
Please keep in mind that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw.
In the meantime, please feel welcome to submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS) with any questions or concerns. Our Customer Care team is always happy to provide help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
how i put bar and chain oil in the saw
on July 12, 2023
Posted by: chain saw guy
from pa
Gender:Male
\only problem is how do you get the cap off to fill with bar and chain oil
Pros: Convenient
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disapointment!
on May 29, 2020
Posted by: Rock 56
from Geneseo, NY 14454
Gender:Male
Lucky me! I got the Green Works electric chainsaw that I requested for my birthday! Unfortunately, it is a dud! I am hopeful that Green Works will workout some sort of compensation for my disappointment because I truly am bummed about this saw...if it indeed is as good as the reviews I will also give it a thumbs up.
No, I would not recommend this to a friend.
(click to see the video)
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great tool & Good for the Environment!
on January 6, 2020
Posted by: Aaron F
from costa mesa, ca.
Gender:Male
[This review was collected as part of a promotion.] This chainsaw is just as powerful if not more so than my 45cc gas powered saw and zero-emissions and much lower noise! It came with a 2Ah battery and charger in the box. I recently trimmed my palm tree and cut through the pods and fronds with ease. I spent about an hour running the saw pretty much non-stop and was left with half battery. I later cut down an old play structure and chopped the 4x4 posts to fit in the trash can. This saw seems to be able to handle just about anything I can throw at it. It has an automatic oiler and keeps the chain constantly oiled, extending the life of the chain and the saw. As the saw is completely push button electric, there is no more fatigue due to pull cords / stopping and starting. The pro-style grip is ergonomic and comfortable for cutting at all angles. Very impressed with the power and the cutting ability. Great tool, good for the environment, and easy to use.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting greenworkstools.com
Posted by: Callme
Gender:Male
Verified Purchase:Yes
The chain came off after less than 20 minutes of use. It would not fit back on the blade properly. I called customer service and I was 52 in line and after holding almost 5 minutes I was still at 51. Can you please ask some someone to call me.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, August 11, 2021
Hello,
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Thank you for taking the time to share your experience. This is certainly concerning, and we are sorry to hear of this uncommon occurrence. Our team apologizes for the delay in addressing your concern but we're glad to see that one of our agents was able to assist you regarding this matter. We appreciate you giving us the opportunity to do so!
If you require any additional support or have questions regarding a product, feel free to utilize our Q&A section or contact us at info@greenworkstools.com.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Surprising Power!
on October 26, 2021
Posted by: OGwyatt
from North Carolina
Gender:Male
I bought this saw to use in place of a gas saw that I have had for years. I wanted to try something a little quieter. I am very surprised at the power of this saw, and the run time on the 2.5Ah battery is great! Cant wait to get one of the 5Ah batteries to use with this product. I hope it last as long as my previous saw.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Anonymous
Verified Purchase:Yes
Buy chainsaw oil. It doesn’t come with a trial starter bottle.
Written by a customer while visiting greenworkstools.com