Customer reviews from greenworkstools.com
Greenworks - Pro 60V 16" Brushless Cordless 2kW Chainsaw, with 2.5 Ah Battery and Charger - Green
Average customer rating
4.5
(360 Reviews)
Rating breakdown 360 reviews
5 Stars
266
4 Stars
60
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
278 out of
301)
Customer Reviews for Greenworks - Pro 60V 16" Brushless Cordless 2kW Chainsaw, with 2.5 Ah Battery and Charger - Green
Customer Rating
1
Chain tension problems, short battery life, weak motor
on May 15, 2022
Posted by: SeeSaw22
from Ithaca, NY
Gender:Male
I've used chainsaws for many years. Received this yesterday, tried it for the first time today. Cut some small stuff and a couple logs up to 10" diameter. Very soon I encountered a major and strange problem I've never encountered with a chainsaw before. The chain tension kept changing! Weird. I know how to set chain tension, and I set it correctly to start out. Bolts tightened down well after adjusting. After just a few cuts, the chain had tightened itself so much that the saw wouldn't run. Puzzled, I loosened the tension until it was correct again and kept cutting. For the next 15 minutes I used the saw, and the tension kept changing. It would get extremely loose and I'd have to stop and adjust it back to the correct tension again. It would get extremely tight and stop running, and I'd have to adjust it again. There was no reason or rhyme to it. Whether it got tighter or looser after any given time I adjusted it was random, not related to whether I had tightened it the last time or loosened it the last time. Every time I made sure the bolts were well-tightened after adjusting. Very puzzling. I also noticed that the chain oiling system wasn't releasing as much oil onto the chain as my other (gas powered) saws, so I'm not sure that's really working as it should. The chain stayed pretty dry. I also found that when cutting through a thicker log (about 10" diameter) the saw kept stopping suddenly, even though I was letting the weight of the saw do the work, not forcing it at all. It just seemed like the motor couldn't handle the thicker log. Finally, after running the saw for only about 15 minutes, the battery was dead. I expected much longer run time. I am extremely disappointed with this saw and intend to return it. BUT, when I tried calling, I waited on hold for a half hour (even though the recording kept telling me I was first in the queue), and no one ever picked up. How am I going to deal with this if I can't reach customer service? I would have waited to post a negative review (I rarely write negative reviews) until after I spoke with someone from Greenworks, but when no one would answer the phone to help me after a half hour, I am fed up and feel that other potential buyers should be warned.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Greenworks Customer Support, May 17, 2022
Hello SeeSaw22,
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Thank you for your review. We're terribly sorry to hear about this experience with your new chainsaw! We certainly wouldn't consider this normal. Please know that our team is working diligently to be in contact with each waiting customer as quickly as we can while giving each person the attention they deserve. Unfortunately, we understand this is not ideal, but we want to be clear that this is not a normal experience for Greenworks. To further investigate this issue, we do ask that you give us a call at 1-888-909-6757 (1-888-90WORKS).
If you are looking to simply return the unit, we do advise you to follow the return policy listed HERE: https://www.greenworkstools.com/return-policy
Written by a customer while visiting greenworkstools.com
Posted by: KarolB
Verified Purchase:Yes
Strong enough to fell even bigger trees. Light enough for prunning branches. The battery will last as long as your mid-40s tired muscles.
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chainsaw 60v 16” with a 5.0 amp battery
on April 8, 2023
Posted by: Clos5
from Pennsylvania
Gender:Male
Bought new. Used first time and after awhile it would stop working. After waiting a few minutes it would work again but only for a few more Minutes and stop again. Overheating?? Either way huge disappointment. Bar chain oil was at good level and battery too.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Clos,
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Written by a customer while visiting greenworkstools.com
Posted by: Al M
Verified Purchase:Yes
Purchase Bar and Chain oil before you purchase this. Don’t be like me and think it’s ready to use straight out of the box. ITS NOT ! I was all set to get some work done when it arrived but could not until I made a drive to Homedepot. I am a huge greenworks fan, but it not coming with oil is ridiculous.
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Service , November 9, 2020
Hello Al M,
Thank you for sharing your feedback with us. We appreciate when our customers take the time to share their opinion with us as we strive to satisfy them. We will certainly keep this in mind, and we hope others will find your review helpful.
If you ever have specific questions or concerns about our products and what is included, please feel free to contact our Customer Service Department at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com
Thank you for sharing your feedback with us. We appreciate when our customers take the time to share their opinion with us as we strive to satisfy them. We will certainly keep this in mind, and we hope others will find your review helpful.
If you ever have specific questions or concerns about our products and what is included, please feel free to contact our Customer Service Department at 1-888-909-6757 (1-888-90WORKS) or by email on info@greenworkstools.com
Written by a customer while visiting greenworkstools.com
Posted by: karensuec
Verified Purchase:Yes
Received the saw in a timely manner and it works great - had to tighten the chain once already --great saw for us elderly people.
I would recommend this to a friend!
Response from greenworkstools.comBy GreenWorks Tools, GreenWorks Customer Care, April 19, 2021
Hello karensuec,
Thank you for your positive feedback! We are glad to read that overall, you have been enjoying this Chain Saw. We pride ourselves on creating long lasting tools that have great use and function.
Please keep in mind that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw.
In the meantime, please feel welcome to submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS) with any questions or concerns. Our Customer Care team is always happy to provide help.
Thank you for your positive feedback! We are glad to read that overall, you have been enjoying this Chain Saw. We pride ourselves on creating long lasting tools that have great use and function.
Please keep in mind that new chains tend to stretch; so be sure to check the chain tension frequently and tension as required. However, be sure to never tension a warm chain before storing as chains shrink when cooling and this can damage the chain, bar and saw.
In the meantime, please feel welcome to submit an email using the customer contact page on our website or give us a call at 1-888-909-6757 (1-888-90WORKS) with any questions or concerns. Our Customer Care team is always happy to provide help.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
how i put bar and chain oil in the saw
on July 12, 2023
Posted by: chain saw guy
from pa
Gender:Male
\only problem is how do you get the cap off to fill with bar and chain oil
Pros: Convenient
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Disapointment!
on May 29, 2020
Posted by: Rock 56
from Geneseo, NY 14454
Gender:Male
Lucky me! I got the Green Works electric chainsaw that I requested for my birthday! Unfortunately, it is a dud! I am hopeful that Green Works will workout some sort of compensation for my disappointment because I truly am bummed about this saw...if it indeed is as good as the reviews I will also give it a thumbs up.
No, I would not recommend this to a friend.
(click to see the video)
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Great tool & Good for the Environment!
on January 6, 2020
Posted by: Aaron F
from costa mesa, ca.
Gender:Male
[This review was collected as part of a promotion.] This chainsaw is just as powerful if not more so than my 45cc gas powered saw and zero-emissions and much lower noise! It came with a 2Ah battery and charger in the box. I recently trimmed my palm tree and cut through the pods and fronds with ease. I spent about an hour running the saw pretty much non-stop and was left with half battery. I later cut down an old play structure and chopped the 4x4 posts to fit in the trash can. This saw seems to be able to handle just about anything I can throw at it. It has an automatic oiler and keeps the chain constantly oiled, extending the life of the chain and the saw. As the saw is completely push button electric, there is no more fatigue due to pull cords / stopping and starting. The pro-style grip is ergonomic and comfortable for cutting at all angles. Very impressed with the power and the cutting ability. Great tool, good for the environment, and easy to use.
I would recommend this to a friend!
(click to see the video)
Written by a customer while visiting greenworkstools.com