Customer reviews from greenworkstools.com
Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Average customer rating
4.5
(361 Reviews)
Rating breakdown 361 reviews
5 Stars
267
4 Stars
60
3 Stars
13
2 Stars
7
1 Star
14
92%of customers recommend this product.
(
279 out of
302)
Customer Reviews for Greenworks - 60V 16" 2.0kW Cordless Brushless Chainsaw - 2.5Ah Battery and Charger
Customer Rating
5
how i put bar and chain oil in the saw
on July 12, 2023
Posted by: chain saw guy
from pa
Gender:Male
\only problem is how do you get the cap off to fill with bar and chain oil
Pros: Convenient
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Do not tighten the oil cap!
on June 18, 2023
Posted by: TomTom58
from Texas
Gender:Female
I loved this chainsaw until I didn't. The oil reservoir split at the neck where the two sides were formed together. It now leaks very badly. The more you tighten, the wider that split gets. I can slow it down to a slow drip by screwing in the cap just until I feel it meeting the neck
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, June 19, 2023
Hello TomTom58,
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. This 60V chainsaw carries a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Thank you for your review, we appreciate your honest feedback. It is unfortunate to hear about this experience. Quality is at the heart of everything that we do, and the safety and satisfaction of our customers is number one. This 60V chainsaw carries a 4-year warranty from the date of purchase. We would be interested in hearing more about this situation. To discuss this issue further, please contact us directly through chatbot on www.greenworkstools.com that will direct you to a live agent or call us at Greenworks Pro toll-free helpline at 1-855-345-3934. All we ask that you have access to the unit so that we can complete troubleshooting with you and gather necessary unit information, and we will be happy to assist with the warranty claims process. We appreciate you bringing this to our attention and look forward to speaking to you.
Written by a customer while visiting greenworkstools.com
Posted by: Curt5117
from Olive Branch, MS
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my chainsaw! I have put to good use over the past year with absolutely no issues. A tree feel in our church parking lot and the 60v 16’ made quick work of it to clear the lot.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Chainsaw 60v 16” with a 5.0 amp battery
on April 8, 2023
Posted by: Clos5
from Pennsylvania
Gender:Male
Bought new. Used first time and after awhile it would stop working. After waiting a few minutes it would work again but only for a few more Minutes and stop again. Overheating?? Either way huge disappointment. Bar chain oil was at good level and battery too.
Pros: Convenient
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, April 10, 2023
Hello Clos,
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Thank you for taking the time to share you experience. There could be a few reasons this may be happening. We suggesting trying the troubleshooting suggestions below. If these do not resolve the issue, please contact Greenworks Pro toll-free helpline at 1-855-345-3934.
1. The machine is in the protection mode to protect the PCB.
Try this: Release the trigger and start the machine again. Do not force the machine to cut.
2. The battery is not charged. Try this: Charge the battery. Refer to the battery and charge manual for correct charging procedures.
3. The chain is not lubricated. Try this: Lubricate the chain to decrease the friction. Do not let the guide bar and the chain operate without sufficient oil. The whole oil tank will last for approximately 20- 40 minutes.
4. Incorrect battery storage temperature. Try this: Cool the battery
pack until it decreases to the ambient temperature.
Hope this helps!
Written by a customer while visiting greenworkstools.com
Customer Rating
1
Bar and Chain are horrible
on March 24, 2023
Posted by: cozman
from Lake Orion MI
Gender:Male
I bought this on December 1 2022 didn't use it until March 2023. After 10 minutes of using the saw chain jumped and deformed to the point it would no longer go back on the bar. Customer service would not do anything becauce it was over 90 days. Joke product.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, March 24, 2023
Thank you for your review cozman. We regret to hear that you do not recommend this product. Some issues can be tricky to diagnose over the phone as issues can present in different ways. Unfortunately, we are not sure of each customer's expertise with our units, so we do just need to confirm basic troubleshooting procedures before determining the proper course of action. There is truly no intent to disappoint our customers, sometimes the solution is at the end of their fingertips but can easily be overlooked. Troubleshooting, photos, or video can help provide immediate resolutions to customers, instead of just sending parts which may not fix the issue if it is a potential user error.
We see that you have been in touch and Customer experience team are working towards resolving the concerns that you have brought to our attention in a timely manner. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
We see that you have been in touch and Customer experience team are working towards resolving the concerns that you have brought to our attention in a timely manner. Please keep an eye out for an email from us shortly so that we can further support you. If you have not yet heard back from us, please check your junk or spam folder our response may have landed there.
Written by a customer while visiting greenworkstools.com
Posted by: Educated Hillbilly
Verified Purchase:Yes
Product was defective. Had to return it. Customer service was awesome, though.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
Please note, I have purchased two more chainsaws from green Works and both of those turned out to be defective as well. Those were 80 V pros.
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, Customer Care, November 11, 2022
Hello Educated Hillbilly,
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Thank you for your review. Sorry to hear that you are having an issue with our product. We see that you have been in contact with Greenworks customer experience team, and we are happy they were able to support you with this warranty claim. We take each matter very seriously and want to make sure you are happy. At Greenworks we stand behind each product we manufacture.
We really appreciate you letting us know and apologize for your experience!
Written by a customer while visiting greenworkstools.com
Posted by: william taylor
from florida
Gender:Male
Verified Purchase:Yes
easy to handle with one hand or both.nice long lasting battery.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Pinnie
from Western Massachusetts
Gender:Female
Verified Purchase:Yes
More powerful than I expected! Sliced right through the log length firewood I had delivered. I am a senior citizen and had no trouble using this saw. If a little old lady can use it, so can you.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com