Customer reviews from greenworkstools.com
Greenworks - 24V 10 In. Chainsaw with 2.0 Ah USB Battery & Charger 2020102 - Green
Average customer rating
4.1
(15 Reviews)
Rating breakdown 15 reviews
5 Stars
8
4 Stars
3
3 Stars
2
2 Stars
2
1 Star
0
71%of customers recommend this product.
(
10 out of
14)
Customer Reviews for Greenworks - 24V 10 In. Chainsaw with 2.0 Ah USB Battery & Charger 2020102 - Green
Customer Rating
5
Excellent
on August 18, 2025
Posted by: JJM5
from CT
Gender:Male
This combo-kit has been excellent all around. Fair price and great quality tool!
Pros: Easy to Use, Durable, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
4
Works great
on August 24, 2025
Posted by: JDH5812
from Central Illinois
[This review was collected as part of a promotion.] I bought this combo product and it worked great. Trimmed 6” branches with ease. The chain did come off but was able to put it back on with ease. Just remember, the chain go in one direction. It is a little heave but the steaks help a lot. The hedge trimmer worked great as well.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: S Todd
from Sc
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great flexible tool. Only downside is challenge in switching between poles
Pros: Cost-Saver, Easy to Use, Quiet, Effective, Powerful
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
2
Tensioning problems caused frustration
on November 18, 2025
Posted by: Grampa Tim
from Trabuco Canyon, CA
Gender:Male
[This review was collected as part of a promotion.] I purchased this unit for pruning of small tree branches. I was quite disappointed at how the chain quickly dulled ( or failed to cut). However the more significant problem was tensioning. After about 20 seconds of use, the chain was loose. When trying to use the adjustment knob, it would lock up after a few clicks. Then I would have to unscrew it, reset the chain/bar assembly, and tension it. After another minute, I had the same problem and had to redo the whole process. My cheap 4" hand chainsaw was outperforming this one. I was sadly disappointed.
Pros: Cost-Saver, Quiet
No, I would not recommend this to a friend.
Response from greenworkstools.comBy Greenworks, November 19, 2025
Hello Grampa Tim.
We are sorry to hear about your experience and appreciate your feedback. It sounds like you ran into issues with both chain sharpness and tensioning.
For your Greenworks 24V 10" Cordless Chainsaw, the adjustment knob can lock up if the side cover locking knob is not loosened enough or if debris is preventing the tensioner from moving freely. To fix this, make sure the outer locking knob is loose before adjusting, and clean the bar groove, tensioner screw, and sprocket area. Applying a little oil can help prevent future sticking.
We also recommend checking the chain often and keeping it lubricated for best performance. For guidance, please see our Assembly and Operator Guide video. If you need further assistance, our team is here to help, call 1-888-909-6757 (1-888-90WORKS) or start a Live Chat on the Greenworks Tools website.
We are sorry to hear about your experience and appreciate your feedback. It sounds like you ran into issues with both chain sharpness and tensioning.
For your Greenworks 24V 10" Cordless Chainsaw, the adjustment knob can lock up if the side cover locking knob is not loosened enough or if debris is preventing the tensioner from moving freely. To fix this, make sure the outer locking knob is loose before adjusting, and clean the bar groove, tensioner screw, and sprocket area. Applying a little oil can help prevent future sticking.
We also recommend checking the chain often and keeping it lubricated for best performance. For guidance, please see our Assembly and Operator Guide video. If you need further assistance, our team is here to help, call 1-888-909-6757 (1-888-90WORKS) or start a Live Chat on the Greenworks Tools website.
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Reliable and effective pole saw and pole trimmer
on December 8, 2025
Posted by: Dan Mac
from Bayfield, Colorado
Gender:Male
[This review was collected as part of a promotion.] After careful consideration, I chose Greenworks products to “retool” my yard equipment to care for my 5 acre property. Accustomed to gas powered tools, I was concerned battery powered equipment would be insufficient. Living in the mountains, property insurance is constantly trying to cancel policies, I had to cut back 4 acres of oak scrub and selected the pole saw with hedge trimmer attachment. I was surprised at how well the tool performed, efficiently trimming an acre per session. With the adjustable trimmer attachment, I was able to quickly trim back 4 acres of brush on hills, cliffs and dense areas. I am now replacing all my yard tools with Greenworks as the battery powered tools are far easier, effective and reliable than gas powered tools.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Posted by: Daleen Lewis
from Niagara Falls NY
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] This product was perfect for me since I already own a battery powered mower by Greenworks. It works well for the small tree branches and shrubs in my yard. I would recommend this product to anyone.
Pros: Environmentally Safe
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com
Customer Rating
5
Nice Compact Chainsaw
on February 20, 2026
Posted by: Broville
from Oklahoma
[This review was collected as part of a promotion.] Purchased the 24V 10" Cordless Battery Operated Chainsaw. I was pleasantly surprised. I already had a battery. I filled the saw with lubricant oil, charged the battery, plugged in the battery, and the saw operated very nicely. I use this saw for small jobs but it really works well. I would buy it again.
I would recommend this to a friend!
Written by a customer while visiting greenworkstools.com